HVMG is hiring: Housekeeping Supervisor in Virginia Beach

Overview

Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, this is a great place to start your career in hospitality.

At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. We believe our Associates are the shining stars of what we do.

We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine in your career journey. We offer health & wellness programs, learning and development, and travel discounts to support you. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our Housekeeping team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with Crescent managed properties in North America for you & your family
• Marriott Employee Room Rate Discount Program

Position

As our Housekeeping Supervisor, you will ensure the staff of the housekeeping department cleans and maintains guest rooms and public spaces in accordance with client/guest expectations and Crescent standards of product and service.

Responsibilities

1. Supervise the housekeeping staff; provide open communication, training, coaching and counseling and performance feedback to ensure maximum efficiency.
2. Supervise and inspect the cleaning of guest rooms, turndown service, public areas and back of house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
3. Issue assignments to staff, review special requests and areas of concentration to ensure smooth flow of the housekeeping operation.
4. Issue supplies/goods to staff at beginning of shift to control inventory and ensure proper supplies while controlling expenses.
5. Respond to guest requests, concerns and problems to ensure guest satisfaction.
6. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
7. Implement emergency training and procedures to protect the hotel, guests, staff and company assets.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job-related duties as assigned.

Qualifications

• Experience: 2 years in Hotel Housekeeping
• Experience: 1 year as Housekeeping Supervisor
• Must have the ability to communicate in English
• Self-starting personality with an even disposition; maintain a professional appearance and manner at all times
• Ability to communicate well with guests and be a team player who is willing to pitch in and help coworkers
• Physical ability to grasp, lift, carry or move materials weighing up to 100 lbs and to move throughout the building, bend, stoop and reach to assist other staff

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels are respected for their differences. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.