LeadStack is hiring: IT Support Specialist in New York

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title : IT Support Specialist
Location : NYC, NY - Onsite
Duration : 8+ months contract
Rate : $34.25/hr on W2

Description/Responsibilities:

Need experienced IT Support Specialist for our NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineering and operations in NYC and remotely with all of Client across the US, Mexico, and Eastern Europe.

Responsibilities

• Working on site running our IT help desk
• Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, BigFix, and AirWatch)
• Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
• Assist with AV setup for internal meetings and events
• Okta, Google, and software service administration
• Deploy and support software to end-users
• Respond to support requests in the IT Helpdesk both in person and via our ticketing system
• Managing inventory for hardware and software
• Know and work with your points of escalation to improve the End User experience

Qualifications

• 2-3+ years of experience in IT support roles
• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
• Experience with administration of Apple computer products using enterprise management tools
• Knowledge and hands-on experience managing Windows laptops and desktops
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
• Strong macOS hardware and software troubleshooting experience
• A positive, service-oriented attitude
• Solid critical thinking and problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed

Additional contextual notes: Job Description mentions qualifications and responsibilities for IT Support Specialist with related tools and environments, including various deployment tools and AV support.

For more information on current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/ or contact us with any questions at waseem.ahmad@leadstackinc.com or call (513) 318-4502.