IT Support Specialist / Desktop Support Technician Job at Kaav Inc. in Algonquin

Overview

Job Title: IT Support Specialist / Desktop Support Technician
Location: Algonquin, IL – Onsite role – Hybrid
Type: Contract
Job Summary: We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance to end users, manage user accounts, and ensure smooth operation of computer systems, applications, and peripherals. The ideal candidate will have strong hands-on experience with Active Directory, system installation, troubleshooting, and customer service.

Responsibilities

• Manage Active Directory tasks, including creating and terminating user accounts.
• Provide end-user support for hardware, software, VPN, and printers.
• Perform installation and configuration of computers, imaging systems, and deploying updates as required.
• Troubleshoot issues related to PCs, printers, VPNs, and user applications.
• Manage and resolve support tickets in a timely manner.
• Escalate technical issues to appropriate teams when necessary.
• Maintain proper documentation of technical procedures and resolutions.
• Collaborate with IT teams to ensure high system availability and performance.
• Deliver exceptional customer service and communication while assisting users.

Qualifications

• 3-5 years of experience in IT Support / Helpdesk / Desktop Support roles.
• Proficiency in Active Directory for account management.
• Strong knowledge of Windows OS, MS Office, and related tools.
• Experience with VPN, PC, and printer troubleshooting.
• Familiarity with ticketing systems and issue tracking tools.
• Basic understanding of networking concepts (LAN/WAN).
• Excellent communication, problem-solving, and customer service skills.
• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.