Weber Shandwick
Manager, Client Experience - Healthcare
Weber Shandwick, Chicago, Illinois, United States, 60290
Overview
Manager, Client Experience - Healthcare at Weber Shandwick. We are seeking a Manager, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. You will work across several teams, serving as a key client contact and overseeing the success of client programs and day-to-day work. As a Manager, you will lead with strong writing and communications skills, translate client needs into project plans, and guide junior team members. You will help develop and implement engagement campaigns for healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical product communications experience.
Responsibilities
Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
Lead project management, ensuring all activities are moving forward and are within deadlines
Coordinate among interdisciplinary team of research, creative, digital and media strategists
Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
Manage event and activation logistics in a variety of settings
Set and meet campaign measurement and evaluation criteria
Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
Assist in financial management for clients, including development of invoices and activity reports
What We Are Looking For
Experience working on multi-disciplinary (holistic) healthcare communication initiatives
Familiarity with data and regulatory milestone communications needs
Fluency and/or familiarity with earned, digital and social media
Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
Strong budgeting and financial management skills
Experience with clients and accounts that are measurement and evaluation driven
Strong presentation skills, poise, and professionalism
Industry experience in healthcare communications and/or pharmaceuticals
Basic Qualifications
4-5 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
The ability to manage multiple projects at various stages simultaneously
Be a self-starter who works well within a highly collaborative, multi-disciplinary team
BA or BS in Public Relations, Communications, or in a related field
Benefits
Medical
Dental
Vision
401k (with employer match)
Tuition Reimbursement
Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
MyDays – Flexible holiday schedules
Short-Term Disability
Paid Employee Family Leave
Family Building Benefit
Location: Chicago, IL
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is strictly for applicants who require special assistance accessing our employment website.
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Manager, Client Experience - Healthcare at Weber Shandwick. We are seeking a Manager, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. You will work across several teams, serving as a key client contact and overseeing the success of client programs and day-to-day work. As a Manager, you will lead with strong writing and communications skills, translate client needs into project plans, and guide junior team members. You will help develop and implement engagement campaigns for healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical product communications experience.
Responsibilities
Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
Lead project management, ensuring all activities are moving forward and are within deadlines
Coordinate among interdisciplinary team of research, creative, digital and media strategists
Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
Manage event and activation logistics in a variety of settings
Set and meet campaign measurement and evaluation criteria
Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
Assist in financial management for clients, including development of invoices and activity reports
What We Are Looking For
Experience working on multi-disciplinary (holistic) healthcare communication initiatives
Familiarity with data and regulatory milestone communications needs
Fluency and/or familiarity with earned, digital and social media
Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
Strong budgeting and financial management skills
Experience with clients and accounts that are measurement and evaluation driven
Strong presentation skills, poise, and professionalism
Industry experience in healthcare communications and/or pharmaceuticals
Basic Qualifications
4-5 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
The ability to manage multiple projects at various stages simultaneously
Be a self-starter who works well within a highly collaborative, multi-disciplinary team
BA or BS in Public Relations, Communications, or in a related field
Benefits
Medical
Dental
Vision
401k (with employer match)
Tuition Reimbursement
Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
MyDays – Flexible holiday schedules
Short-Term Disability
Paid Employee Family Leave
Family Building Benefit
Location: Chicago, IL
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is strictly for applicants who require special assistance accessing our employment website.
#J-18808-Ljbffr