UnitedHealth Group
Sr Director Clinical Consulting - Remote
UnitedHealth Group, Eden Prairie, Minnesota, United States, 55344
Overview
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Role The Senior Director of Clinical Consulting will oversee clinical consulting client relationships, proactively identify clinical solutions, and manage clinical resource allocation for one of OptumRx\'s major segments of Clinical Consulting support. They will work with executive clinical leadership in developing a strategy related to the delivery of proactive consultative services and driving clinical upsell targets, including deployment of appropriate use guidelines and protocols, utilization management strategies, clinical products / services and formulary management strategies. The Sr. Director is accountable for direct management of a staff of clinical consultants, as well as other personnel and assumes ultimate ownership and accountability for client relationships, retention, and satisfaction levels within their segment.
Responsibilities
Determine and manage clinical consulting resource allocation and assignment
Provide routine reporting to clinical leadership regarding milestone attainment and any significant issues within their segment that may be impacting overall team performance
Maintains understanding of individual client contracts and ensures proper execution of all clinical deliverables specific to those agreements
Develop department goals and ensure departmental execution
Work with the Clinical Leadership Team to establish strategic clinical goals and objectives
Provide routine reporting to the Executive Leadership Team regarding milestone attainment and any significant issues within the segment that may be impacting overall performance
Collaborates with clients to establish achievable but aggressive clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS & NCQA measures
Formulates and delivers clinically-sound and fiscally responsible recommendations to clients based on trend
Create and maintain departmental policies and procedures
Create action plans to address any client satisfaction concerns
Provides mentoring / coaching for Clinical Consultants in order to enhance employee engagement, promote professional development and maintain high levels of staff satisfaction
Assist in the recruitment, onboarding and mentoring of new Clinical Consultant team members
Ensure the Clinical Consultants are delivering on client satisfaction, client retention, and trend management
Stays aware of and provides clinical market intelligence to clients
Provides education for clients, pharmacists, members and physicians per contractual requirements
Supports strategies around other revenue-enhancement efforts (e.g., specialty, formulary, UM, mail, etc.) in coordination with client mgmt./sales teams where appropriate
Routinely collaborates with client management leadership peers to provide well-coordinated, impactful quarterly performance review sessions with clients
Serves as Subject Matter Expert (SME) for other departments on Clinical Consulting-specific issues/inquiries
Lead departmental and interdepartmental workgroup and project work
Qualifications
Bachelor of Science in Pharmacy or Doctor of Pharmacy degree
Active, unrestricted US state-specific pharmacist license
8+ years of pharmacy practice experience or equivalent
3+ years of client facing or clinical account management experience with 2+ years of providing formal client presentations
3+ years in a leadership position or equivalent
2+ years of health plan experience or equivalent
Proven basic competency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook
Proven excellent written, communication, and interpersonal skills
Demonstrated solid clinical and analytic background
Demonstrated solid presentation skills and experience
Ability to successfully manage multiple clients simultaneously
Demonstrated sound decision making
Demonstrated high level of critical thinking
Ability to exhibit a growth mindset
Ability to prioritize customer-centric activities
Experience in creating high-performing teams
Ability to successfully manages conflict
Ability to communicate effectively
Demonstrate ability to effectively engage with other leaders
Ability to foster innovation
Ability to successfully develops others
Ability and willingness to travel
Preferred Qualifications
MBA or similar advanced degree
5+ years of managed care and/or PBM experience
Formalized sales training
Formalized leadership training
Formalized presentation skills training
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you\'ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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Role The Senior Director of Clinical Consulting will oversee clinical consulting client relationships, proactively identify clinical solutions, and manage clinical resource allocation for one of OptumRx\'s major segments of Clinical Consulting support. They will work with executive clinical leadership in developing a strategy related to the delivery of proactive consultative services and driving clinical upsell targets, including deployment of appropriate use guidelines and protocols, utilization management strategies, clinical products / services and formulary management strategies. The Sr. Director is accountable for direct management of a staff of clinical consultants, as well as other personnel and assumes ultimate ownership and accountability for client relationships, retention, and satisfaction levels within their segment.
Responsibilities
Determine and manage clinical consulting resource allocation and assignment
Provide routine reporting to clinical leadership regarding milestone attainment and any significant issues within their segment that may be impacting overall team performance
Maintains understanding of individual client contracts and ensures proper execution of all clinical deliverables specific to those agreements
Develop department goals and ensure departmental execution
Work with the Clinical Leadership Team to establish strategic clinical goals and objectives
Provide routine reporting to the Executive Leadership Team regarding milestone attainment and any significant issues within the segment that may be impacting overall performance
Collaborates with clients to establish achievable but aggressive clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS & NCQA measures
Formulates and delivers clinically-sound and fiscally responsible recommendations to clients based on trend
Create and maintain departmental policies and procedures
Create action plans to address any client satisfaction concerns
Provides mentoring / coaching for Clinical Consultants in order to enhance employee engagement, promote professional development and maintain high levels of staff satisfaction
Assist in the recruitment, onboarding and mentoring of new Clinical Consultant team members
Ensure the Clinical Consultants are delivering on client satisfaction, client retention, and trend management
Stays aware of and provides clinical market intelligence to clients
Provides education for clients, pharmacists, members and physicians per contractual requirements
Supports strategies around other revenue-enhancement efforts (e.g., specialty, formulary, UM, mail, etc.) in coordination with client mgmt./sales teams where appropriate
Routinely collaborates with client management leadership peers to provide well-coordinated, impactful quarterly performance review sessions with clients
Serves as Subject Matter Expert (SME) for other departments on Clinical Consulting-specific issues/inquiries
Lead departmental and interdepartmental workgroup and project work
Qualifications
Bachelor of Science in Pharmacy or Doctor of Pharmacy degree
Active, unrestricted US state-specific pharmacist license
8+ years of pharmacy practice experience or equivalent
3+ years of client facing or clinical account management experience with 2+ years of providing formal client presentations
3+ years in a leadership position or equivalent
2+ years of health plan experience or equivalent
Proven basic competency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook
Proven excellent written, communication, and interpersonal skills
Demonstrated solid clinical and analytic background
Demonstrated solid presentation skills and experience
Ability to successfully manage multiple clients simultaneously
Demonstrated sound decision making
Demonstrated high level of critical thinking
Ability to exhibit a growth mindset
Ability to prioritize customer-centric activities
Experience in creating high-performing teams
Ability to successfully manages conflict
Ability to communicate effectively
Demonstrate ability to effectively engage with other leaders
Ability to foster innovation
Ability to successfully develops others
Ability and willingness to travel
Preferred Qualifications
MBA or similar advanced degree
5+ years of managed care and/or PBM experience
Formalized sales training
Formalized leadership training
Formalized presentation skills training
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you\'ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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