FCA Group
Overview
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor provides technical assistance and fixed operations consultation to Dealer Service Personnel, Fleet and Commercial Customers, and motivates Dealer Service personnel to improve service and parts performance consistent with corporate and industry direction. They assist with resolutions on current unresolved issues to help dealers maximize competitiveness, improve customer retention and loyalty. Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation
Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Qualifications
Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician) Excel in building positive working relationships, customer satisfaction and issue resolution Self-motivated with demonstrated ability to achieve goals under minimal supervision Willing to relocate Required to travel domestically (61-80%), 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience
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The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor provides technical assistance and fixed operations consultation to Dealer Service Personnel, Fleet and Commercial Customers, and motivates Dealer Service personnel to improve service and parts performance consistent with corporate and industry direction. They assist with resolutions on current unresolved issues to help dealers maximize competitiveness, improve customer retention and loyalty. Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation
Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Qualifications
Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician) Excel in building positive working relationships, customer satisfaction and issue resolution Self-motivated with demonstrated ability to achieve goals under minimal supervision Willing to relocate Required to travel domestically (61-80%), 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience
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