Frederick County Government
Emergency Communication Specialist Recruit
Frederick County Government, Frederick, Maryland, United States, 21701
Overview
Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers).
HIRING EVENT on Wednesday, December 3rd at the Frederick County Public Safety Training Facility. Doors will open at 8:00 a.m. and will close at 1:00 p.m.
During this event, you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. Please note, later arrivals may not be able to complete all steps during the hiring event and may be asked to return at a later time. Check out our recruitment video - https://www.youtube.com/watch?v=Wi5ZGBLIaMo Position details
Non-exempt (compensatory and/or overtime eligible; additional compensation to include $3.00/hour shift differential for shifts 4pm - 8 am); full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits. NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies. Responsibilities
Receive and process incoming calls of emergency, non-emergency, informational and business nature Utilize protocol-based call processing systems to obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment Monitor incidents and situational developments to coordinate the utilization of essential services and resources Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures Alert other jurisdictions when necessary Operate computer aided dispatch (CAD) system and other computer software products Maintain computerized and manual records Relay information to appropriate officials or agencies Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated local, municipal, county, state, and federal agencies Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired) Handle multiple tasks and track multiple in-progress incidents simultaneously Perform other related duties as required Qualifications
High school graduation or the equivalent Minimum age 18 years Possession of a valid automobile operator's license Knowledge / Skills / Abilities
Ability to maintain County Authorized Driver privileges Ability to obtain Emergency Communications Specialist certifications in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due Knowledge of Frederick County geography and surrounding areas Effective keyboarding/data entry skills to accurately enter information during conversation with callers Ability to effectively utilize computer aided dispatch (CAD) and other automated information systems Knowledge of fire, rescue and law enforcement disciplines Ability to read maps and give directions Ability to work with sensitive information and maintain confidentiality Strong and effective spoken and written (English) communication skills Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public Ability to perform quickly and effectively in emergency situations Preference may be given for
1 or more year of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services 911 / emergency communications work experience Data entry work experience Customer service work experience Physical requirements / working conditions
While working in this position, the employee is required to constantly sit and perform repetitive motions While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment The training academy for this position will consist of approximately 10 weeks of training which will take place Monday – Friday during the hours of 8:00 AM – 5:00 PM Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts) This position is subject to random drug testing to include marijuana The probationary period for this position is 12 months This position is designated as security-sensitive, requiring satisfactory background investigation The employee selected for this position must successfully pass all knowledge, skills and abilities to be upgraded to an Emergency Communications Specialist III within 48 months of full-time employment or be terminated Candidates who were previously rejected may reapply for consideration, however those declined for reasons that assure another rejection will not be reconsidered Examination process (may include)
An evaluation of training and experience Attend mandatory departmental orientation A computer-based test to evaluate listening, comprehension, typing and decision-making skills One or more panel interviews A pre-employment psychological examination A pre-employment security-sensitive background investigation A pre-employment physical examination and drug test to include marijuana
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Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers).
HIRING EVENT on Wednesday, December 3rd at the Frederick County Public Safety Training Facility. Doors will open at 8:00 a.m. and will close at 1:00 p.m.
During this event, you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. Please note, later arrivals may not be able to complete all steps during the hiring event and may be asked to return at a later time. Check out our recruitment video - https://www.youtube.com/watch?v=Wi5ZGBLIaMo Position details
Non-exempt (compensatory and/or overtime eligible; additional compensation to include $3.00/hour shift differential for shifts 4pm - 8 am); full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits. NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies. Responsibilities
Receive and process incoming calls of emergency, non-emergency, informational and business nature Utilize protocol-based call processing systems to obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment Monitor incidents and situational developments to coordinate the utilization of essential services and resources Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures Alert other jurisdictions when necessary Operate computer aided dispatch (CAD) system and other computer software products Maintain computerized and manual records Relay information to appropriate officials or agencies Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated local, municipal, county, state, and federal agencies Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired) Handle multiple tasks and track multiple in-progress incidents simultaneously Perform other related duties as required Qualifications
High school graduation or the equivalent Minimum age 18 years Possession of a valid automobile operator's license Knowledge / Skills / Abilities
Ability to maintain County Authorized Driver privileges Ability to obtain Emergency Communications Specialist certifications in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due Knowledge of Frederick County geography and surrounding areas Effective keyboarding/data entry skills to accurately enter information during conversation with callers Ability to effectively utilize computer aided dispatch (CAD) and other automated information systems Knowledge of fire, rescue and law enforcement disciplines Ability to read maps and give directions Ability to work with sensitive information and maintain confidentiality Strong and effective spoken and written (English) communication skills Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public Ability to perform quickly and effectively in emergency situations Preference may be given for
1 or more year of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services 911 / emergency communications work experience Data entry work experience Customer service work experience Physical requirements / working conditions
While working in this position, the employee is required to constantly sit and perform repetitive motions While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment The training academy for this position will consist of approximately 10 weeks of training which will take place Monday – Friday during the hours of 8:00 AM – 5:00 PM Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts) This position is subject to random drug testing to include marijuana The probationary period for this position is 12 months This position is designated as security-sensitive, requiring satisfactory background investigation The employee selected for this position must successfully pass all knowledge, skills and abilities to be upgraded to an Emergency Communications Specialist III within 48 months of full-time employment or be terminated Candidates who were previously rejected may reapply for consideration, however those declined for reasons that assure another rejection will not be reconsidered Examination process (may include)
An evaluation of training and experience Attend mandatory departmental orientation A computer-based test to evaluate listening, comprehension, typing and decision-making skills One or more panel interviews A pre-employment psychological examination A pre-employment security-sensitive background investigation A pre-employment physical examination and drug test to include marijuana
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