Four Seasons Hotels and Resorts
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location: Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown—on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels.
About The Role
Four Seasons Hotel Austin is seeking a
Guest Services Manager
to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many; we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
What You Will Do
Are you excited about delivering the best arrival & departure experience to our guests? This position oversees the Guest Services (concierge) and Front Drive (valet) teams and manages the hotel lobby and arrival/departure experience to ensure a seamless experience. You will handle guest complaints and ensure follow up occurs in a timely manner. As a Manager you will be responsible for training new team members, providing feedback and conducting performance reviews.
What You Bring
Valid State of Texas driver’s license
Strong communication skills
Two to five years previous experience in Guest Services or a related field preferred
Quick problem solver
Work authorization in the United States
What We Offer
Medical, Dental and Vision Insurance after 30 days
Room night stays at Four Seasons Worldwide
Employee meals prepared by the Four Seasons Culinary Team
Dry cleaning and alteration of employee uniforms
Parking in Downtown Austin during work shifts
Discounted public transportation options
Four Seasons beds and bedding
Gold’s Gym membership
Vacation, Sick, Twelve (12) Paid Holidays
401k participation with a company matching program
100% Company-Paid Parental Leave
Growth opportunities within Four Seasons
Schedule & Hours
As our hotel is open 24/7, 365 days a year, we expect our Guest Services Manager to be flexible in working mornings, evenings, weekends and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" Information poster please visit the EEOC website.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Travel Arrangements and Hospitality
Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x
Get notified about new Guest Services Manager jobs in
Austin, TX .
#J-18808-Ljbffr
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location: Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown—on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels.
About The Role
Four Seasons Hotel Austin is seeking a
Guest Services Manager
to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many; we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
What You Will Do
Are you excited about delivering the best arrival & departure experience to our guests? This position oversees the Guest Services (concierge) and Front Drive (valet) teams and manages the hotel lobby and arrival/departure experience to ensure a seamless experience. You will handle guest complaints and ensure follow up occurs in a timely manner. As a Manager you will be responsible for training new team members, providing feedback and conducting performance reviews.
What You Bring
Valid State of Texas driver’s license
Strong communication skills
Two to five years previous experience in Guest Services or a related field preferred
Quick problem solver
Work authorization in the United States
What We Offer
Medical, Dental and Vision Insurance after 30 days
Room night stays at Four Seasons Worldwide
Employee meals prepared by the Four Seasons Culinary Team
Dry cleaning and alteration of employee uniforms
Parking in Downtown Austin during work shifts
Discounted public transportation options
Four Seasons beds and bedding
Gold’s Gym membership
Vacation, Sick, Twelve (12) Paid Holidays
401k participation with a company matching program
100% Company-Paid Parental Leave
Growth opportunities within Four Seasons
Schedule & Hours
As our hotel is open 24/7, 365 days a year, we expect our Guest Services Manager to be flexible in working mornings, evenings, weekends and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" Information poster please visit the EEOC website.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Travel Arrangements and Hospitality
Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x
Get notified about new Guest Services Manager jobs in
Austin, TX .
#J-18808-Ljbffr