Electrolux Group
Warranty Resolution Specialist
Electrolux Group, Charlotte, North Carolina, United States, 28245
Join to apply for the
Warranty Resolution Specialist
role at
Electrolux Group 3 days ago Be among the first 25 applicants Join to apply for the
Warranty Resolution Specialist
role at
Electrolux Group Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you’ll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
We are looking for a Warranty Resolution Specialist to join our team. In this role, you will serve as the primary contact for sales and service teams to resolve warranty-related issues. You’ll balance customer satisfaction with company policies by providing timely, accurate resolutions, documenting outcomes, and identifying trends for long-term improvement. This role is ideal for someone with experience in customer service or claims who thrives on problem-solving and cross-functional collaboration.
Key Responsibilities:
Act as the main point of contact for sales and service teams to resolve warranty concerns Collaborate with internal teams to investigate and resolve warranty claims promptly Provide claim resolutions that align with company policies while maintaining customer satisfaction Identify recurring warranty trends and recommend process improvements Maintain accurate documentation of warranty cases and resolutions Escalate and communicate high-priority issues to leadership for timely action Manage multiple priorities effectively in a fast-paced environment
Minimum Qualifications
High school diploma or GED 2+ years of experience in customer service, warranty, or claims resolution. Proficiency with Microsoft Office; experience with ticketing or case management software preferred. Familiarity with warranty resolution processes and policies.
Benefits highlights:
Discounts on our award-winning Electrolux products and services Family-friendly benefits Insurance policy plan Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Manufacturing Referrals increase your chances of interviewing at Electrolux Group by 2x Sign in to set job alerts for “Resolution Specialist” roles.
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Warranty Resolution Specialist
role at
Electrolux Group 3 days ago Be among the first 25 applicants Join to apply for the
Warranty Resolution Specialist
role at
Electrolux Group Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you’ll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
We are looking for a Warranty Resolution Specialist to join our team. In this role, you will serve as the primary contact for sales and service teams to resolve warranty-related issues. You’ll balance customer satisfaction with company policies by providing timely, accurate resolutions, documenting outcomes, and identifying trends for long-term improvement. This role is ideal for someone with experience in customer service or claims who thrives on problem-solving and cross-functional collaboration.
Key Responsibilities:
Act as the main point of contact for sales and service teams to resolve warranty concerns Collaborate with internal teams to investigate and resolve warranty claims promptly Provide claim resolutions that align with company policies while maintaining customer satisfaction Identify recurring warranty trends and recommend process improvements Maintain accurate documentation of warranty cases and resolutions Escalate and communicate high-priority issues to leadership for timely action Manage multiple priorities effectively in a fast-paced environment
Minimum Qualifications
High school diploma or GED 2+ years of experience in customer service, warranty, or claims resolution. Proficiency with Microsoft Office; experience with ticketing or case management software preferred. Familiarity with warranty resolution processes and policies.
Benefits highlights:
Discounts on our award-winning Electrolux products and services Family-friendly benefits Insurance policy plan Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Manufacturing Referrals increase your chances of interviewing at Electrolux Group by 2x Sign in to set job alerts for “Resolution Specialist” roles.
Charlotte, NC $41,655.00-$72,897.00 1 week ago Charlotte, NC $50,000.00-$65,000.00 6 days ago Customer Relations Representative - State Farm Agent Team Member
Charlotte, NC $40,000.00-$60,000.00 1 month ago Charlotte, NC $65,000.00-$75,000.00 2 weeks ago Charlotte, NC $50,000.00-$52,525.00 2 days ago Charlotte, NC $50,000.00-$65,000.00 1 week ago Charlotte, NC $55,000.00-$60,000.00 1 week ago Charlotte Metro $65,000.00-$75,000.00 1 day ago Customer Relations Representative - State Farm Agent Team Member
Fort Mill, SC $40,000.00-$50,000.00 2 years ago Charlotte, NC $40,000.00-$45,000.00 1 hour ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr