Gemini
Associate, Customer Support (Credit Card)
Join to apply for the
Associate, Customer Support (Credit Card)
role at
Gemini . About The Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. The Department: Credit Card Growth
Our Credit Card Support team is dedicated to providing exceptional customer service related to the Gemini Credit Card. The team handles all inbound service requests efficiently, ensuring prompt and effective support. The Role
As a Credit Card Support Associate, you will deliver exceptional customer service, resolve inquiries efficiently, and uphold high service standards. We seek a driven, organized, and proactive individual who thrives in a fast-paced environment and can make an immediate impact by supporting our customers. This role requires in-person work five days a week at our Tempe, AZ office. Responsibilities
Manage inbound customer inquiries via Zendesk, providing timely resolutions and ensuring customer satisfaction. Act as a liaison between customers and cross-functional teams for issue resolution. Handle escalated issues professionally, escalating as needed. Maintain and update internal documentation and procedures. Identify process improvement opportunities and drive projects to completion. Provide occasional weekend on-call support with flexibility during the week. Maintain a strong understanding of the Gemini Credit Card product and policies. Qualifications
3-4 years of customer support experience or equivalent. Familiarity with crypto and financial services support. Excellent verbal and written communication skills. Experience with Zendesk Support, Guide, and Chat. Comfort with solving complex problems end-to-end. Availability for flexible hours, including weekends. Basic understanding of financial markets and trading. Benefits
Competitive salary and annual bonus. Long-term incentive via equity grant. Comprehensive health plans. 401K with company matching. Paid parental leave and flexible time off. Additional Information
We are committed to diversity and equal employment opportunity. If you require accommodation, please contact our People Team. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other
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Join to apply for the
Associate, Customer Support (Credit Card)
role at
Gemini . About The Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. The Department: Credit Card Growth
Our Credit Card Support team is dedicated to providing exceptional customer service related to the Gemini Credit Card. The team handles all inbound service requests efficiently, ensuring prompt and effective support. The Role
As a Credit Card Support Associate, you will deliver exceptional customer service, resolve inquiries efficiently, and uphold high service standards. We seek a driven, organized, and proactive individual who thrives in a fast-paced environment and can make an immediate impact by supporting our customers. This role requires in-person work five days a week at our Tempe, AZ office. Responsibilities
Manage inbound customer inquiries via Zendesk, providing timely resolutions and ensuring customer satisfaction. Act as a liaison between customers and cross-functional teams for issue resolution. Handle escalated issues professionally, escalating as needed. Maintain and update internal documentation and procedures. Identify process improvement opportunities and drive projects to completion. Provide occasional weekend on-call support with flexibility during the week. Maintain a strong understanding of the Gemini Credit Card product and policies. Qualifications
3-4 years of customer support experience or equivalent. Familiarity with crypto and financial services support. Excellent verbal and written communication skills. Experience with Zendesk Support, Guide, and Chat. Comfort with solving complex problems end-to-end. Availability for flexible hours, including weekends. Basic understanding of financial markets and trading. Benefits
Competitive salary and annual bonus. Long-term incentive via equity grant. Comprehensive health plans. 401K with company matching. Paid parental leave and flexible time off. Additional Information
We are committed to diversity and equal employment opportunity. If you require accommodation, please contact our People Team. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other
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