Chenega MIOS SBU
Mid-level Help Desk Support Technician
Chenega MIOS SBU, Washington, District of Columbia, us, 20022
Overview
Mid-level Help Desk Support Technician — Chenega MIOS SBU Location: Navy Yard, Washington, DC Join our team to support large-scale government operations by leveraging cutting-edge technology and advance your career with Chenega Military, Intelligence & Operations Support (MIOS). Responsibilities
Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages. Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs and other application software programs. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software. Other duties as assigned. Qualifications
Associate degree from an accredited institution with 3+ years of experience OR Bachelor’s degree preferred High school diploma or GED equivalent, with 5+ years of experience can be substituted for a degree IT Certifications: CompTIA A+, Network+, or Security+ Secret clearance required Knowledge, Skills, And Abilities
Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications. Techniques for diagnosing and resolving hardware, software, and network issues. Familiarity with installing and configuring PCs, printers, OS, and application software. Basics of antivirus, firewalls, and data protection. Ability to identify and fix hardware, software, and network issues. Strong communication skills for helping users, both remotely and in person. Hands-on skills to set up and configure PCs, peripherals, and software. Analytical thinking for quick and effective issue resolution. Ability to prioritize tasks and manage multiple support requests. Quick learner in new technologies and systems. Careful installation, configuration, and documentation to avoid errors. Ability to explain technical processes in a simple, user-friendly way. Managing multiple technical issues simultaneously without loss of quality. How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits
Chenega MIOS offers a broad range of benefits as part of valuing our team members and supporting their well-being. Learn more about what working at Chenega MIOS can mean for you. Notes
This description reflects the role as posted and does not imply contract terms. Referrals may increase your chances of interviewing.
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Mid-level Help Desk Support Technician — Chenega MIOS SBU Location: Navy Yard, Washington, DC Join our team to support large-scale government operations by leveraging cutting-edge technology and advance your career with Chenega Military, Intelligence & Operations Support (MIOS). Responsibilities
Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages. Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs and other application software programs. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software. Other duties as assigned. Qualifications
Associate degree from an accredited institution with 3+ years of experience OR Bachelor’s degree preferred High school diploma or GED equivalent, with 5+ years of experience can be substituted for a degree IT Certifications: CompTIA A+, Network+, or Security+ Secret clearance required Knowledge, Skills, And Abilities
Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications. Techniques for diagnosing and resolving hardware, software, and network issues. Familiarity with installing and configuring PCs, printers, OS, and application software. Basics of antivirus, firewalls, and data protection. Ability to identify and fix hardware, software, and network issues. Strong communication skills for helping users, both remotely and in person. Hands-on skills to set up and configure PCs, peripherals, and software. Analytical thinking for quick and effective issue resolution. Ability to prioritize tasks and manage multiple support requests. Quick learner in new technologies and systems. Careful installation, configuration, and documentation to avoid errors. Ability to explain technical processes in a simple, user-friendly way. Managing multiple technical issues simultaneously without loss of quality. How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits
Chenega MIOS offers a broad range of benefits as part of valuing our team members and supporting their well-being. Learn more about what working at Chenega MIOS can mean for you. Notes
This description reflects the role as posted and does not imply contract terms. Referrals may increase your chances of interviewing.
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