NTT DATA North America
Overview
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Public Multi-Cloud Windows Engineer
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NTT DATA North America We are currently seeking a Public Multi-Cloud Windows Engineer to join our team in Plano, Texas (US-TX), United States (US). Responsibilities
Cloud Operations & Support: Provide support for Windows-based systems across multiple cloud environments (AWS, Azure, GCP, OCI). Support Customer Self-Provision cloud instances across AWS, Azure, GCP, and OCI with security guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments. Implement and maintain system monitoring, alerting, and logging solutions to ensure high availability and reliability. Lead root cause analysis and document post-incident reviews for major Windows-related issues. Execute patch management, OS upgrades, and regular system maintenance. Develop and maintain backup, disaster recovery, and failover strategies for Windows infrastructure. Participate in on-call rotation and after-hours support as required. Automation & Infrastructure Management: Develop and maintain automation scripts using PowerShell, Python, or Ansible to streamline system administration tasks. Manage infrastructure using tools like Ansible, DSC, or Azure Automation. Maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager (a plus). Recommend and implement system optimization strategies for performance and resource utilization. Security & Compliance: Enforce Windows system security best practices, including access control, encryption, and secure configurations. Manage user access, Group Policy Objects (GPOs), and Active Directory (AD) policies in line with IAM standards. Monitor, identify, and remediate security vulnerabilities reported by scanning tools or external advisories. Support compliance efforts related to customer and regulatory requirements (TxRAMP, ISO, SOC2, etc.). Collaboration & Documentation: Work closely with application, security, and network teams for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update technical documentation, runbooks, and SOPs. Participate in client calls to provide technical input when required. Qualifications
Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field. At least two of the following certifications (or equivalent experience): Microsoft Certified: Windows Server Hybrid Administrator Associate; Microsoft Certified: Azure Administrator Associate; AWS Certified SysOps Administrator. (Preferred) DevOps or automation certifications (e.g., Kubernetes, Terraform, Ansible) and ITIL Foundation or other support framework knowledge. 7+ years of experience in Public Cloud Windows engineering with production support experience; 3+ years multi-cloud experience (preferred in at least 2 of AWS/Azure/GCP/OCI). Direct experience in managed services/NOC/SOC/MSP environments is a plus. Strong hands-on experience with Windows Server (2012/2016/2019/2022), provisioning, configuring, securing, supporting, and optimizing in enterprise environments. Proficiency in PowerShell and Python for automation; familiarity with ServiceNow ITSM for incident, change, and problem management. Experience with backup, disaster recovery, high-availability configurations, and security tooling (Windows Defender, BitLocker, auditing policies). Knowledge of vulnerability assessment and patch management (WSUS, SCCM, Qualys); adept at log analysis and monitoring (Event Viewer, SCOM, Nagios, Grafana). Familiarity with endpoint protection and threat detection tools (CrowdStrike, Microsoft Defender for Endpoint); strong AD/GP, and secure file transfer capabilities. Ability to troubleshoot Windows services (IIS, SQL Server, DNS, DHCP, SMB). Familiarity with AppGate SDP, TotalCloud, CrowdStrike, Palo Alto NGFW, etc. Ability to support customer self-provision cloud instances with required security guardrails via Azure Blueprints, AWS Control Tower, etc. About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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Join to apply for the
Public Multi-Cloud Windows Engineer
role at
NTT DATA North America We are currently seeking a Public Multi-Cloud Windows Engineer to join our team in Plano, Texas (US-TX), United States (US). Responsibilities
Cloud Operations & Support: Provide support for Windows-based systems across multiple cloud environments (AWS, Azure, GCP, OCI). Support Customer Self-Provision cloud instances across AWS, Azure, GCP, and OCI with security guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments. Implement and maintain system monitoring, alerting, and logging solutions to ensure high availability and reliability. Lead root cause analysis and document post-incident reviews for major Windows-related issues. Execute patch management, OS upgrades, and regular system maintenance. Develop and maintain backup, disaster recovery, and failover strategies for Windows infrastructure. Participate in on-call rotation and after-hours support as required. Automation & Infrastructure Management: Develop and maintain automation scripts using PowerShell, Python, or Ansible to streamline system administration tasks. Manage infrastructure using tools like Ansible, DSC, or Azure Automation. Maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager (a plus). Recommend and implement system optimization strategies for performance and resource utilization. Security & Compliance: Enforce Windows system security best practices, including access control, encryption, and secure configurations. Manage user access, Group Policy Objects (GPOs), and Active Directory (AD) policies in line with IAM standards. Monitor, identify, and remediate security vulnerabilities reported by scanning tools or external advisories. Support compliance efforts related to customer and regulatory requirements (TxRAMP, ISO, SOC2, etc.). Collaboration & Documentation: Work closely with application, security, and network teams for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update technical documentation, runbooks, and SOPs. Participate in client calls to provide technical input when required. Qualifications
Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field. At least two of the following certifications (or equivalent experience): Microsoft Certified: Windows Server Hybrid Administrator Associate; Microsoft Certified: Azure Administrator Associate; AWS Certified SysOps Administrator. (Preferred) DevOps or automation certifications (e.g., Kubernetes, Terraform, Ansible) and ITIL Foundation or other support framework knowledge. 7+ years of experience in Public Cloud Windows engineering with production support experience; 3+ years multi-cloud experience (preferred in at least 2 of AWS/Azure/GCP/OCI). Direct experience in managed services/NOC/SOC/MSP environments is a plus. Strong hands-on experience with Windows Server (2012/2016/2019/2022), provisioning, configuring, securing, supporting, and optimizing in enterprise environments. Proficiency in PowerShell and Python for automation; familiarity with ServiceNow ITSM for incident, change, and problem management. Experience with backup, disaster recovery, high-availability configurations, and security tooling (Windows Defender, BitLocker, auditing policies). Knowledge of vulnerability assessment and patch management (WSUS, SCCM, Qualys); adept at log analysis and monitoring (Event Viewer, SCOM, Nagios, Grafana). Familiarity with endpoint protection and threat detection tools (CrowdStrike, Microsoft Defender for Endpoint); strong AD/GP, and secure file transfer capabilities. Ability to troubleshoot Windows services (IIS, SQL Server, DNS, DHCP, SMB). Familiarity with AppGate SDP, TotalCloud, CrowdStrike, Palo Alto NGFW, etc. Ability to support customer self-provision cloud instances with required security guardrails via Azure Blueprints, AWS Control Tower, etc. About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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