KIPP NYC
Overview
KIPP NYC Information Technology Associate The KIPP NYC Information Technology Associate (ITA) is an essential full-time hourly role on the Technology Team that provides daily support to KIPP NYC schools. While onsite, the IT Associate is responsible for resolving end-user technical support requests related to Chromebooks, laptops, desktops, projectors, and software with an emphasis on supporting end-user needs. The IT Associate will assist with project implementation such as new staff onboarding, school start-up, and new equipment preparation. The Technology team is committed to delivering a high level of customer service, working collaboratively with stakeholders to solve problems and pursue opportunities, and engaging in professional development for self-improvement.
Responsibilities
Support KIPP NYC sites according to immediate and planned technology needs.
Work with School Staff and the Regional Tech Team to identify, prioritize, and resolve technology issues impacting staff and/or student work systems.
Support areas including ChromeOS, Windows, Apple OS/iOS, network connectivity, user account management and authentication, software installation and configuration, printing, hardware (Chromebooks, laptops, document cameras, projectors, speakers), telephony, and diagnostic systems.
Track end-user help desk requests in the ticketing system with accurate time spent, notes, and documentation.
Resolve issues within SLA limits.
Travel to school sites during the week to perform support, interact with staff, and perform routine maintenance; may require working outside typical school hours and occasional weekend work.
Coordinate with third-party vendors for warranty, repairs, and installations.
Schedule courier service, shipping, and equipment delivery as needed.
Manage and track physical inventory of tech equipment at school and office sites.
Initiate and support projects such as school year transition work, school startup, and staff professional development.
Qualifications
High School Diploma required. Current college/graduate students are encouraged to apply.
One or more years of experience in technology support; familiarity with web languages, scripting and process automation, system administration, and hands-on computer hardware repair is preferred.
Proven experience providing excellent customer service and support for end-user technology needs.
Strong written and verbal communication skills and ability to work with multiple stakeholders.
Spanish or French speaking is a plus.
Demonstrated passion for the mission of KIPP NYC and alignment with the organization’s values: Zest, grit, self-control, hope, love, social intelligence, gratitude, and a sense of humor.
Strong interpersonal skills and ability to develop productive working relationships across the organization.
Meticulous attention to detail with the ability to produce high-quality work in a dynamic, fast-paced environment.
Ability to shift priorities, multi-task, and manage a high volume of matters.
Ability to exercise discretion with highly sensitive and confidential information.
Compensation & Benefits KIPP NYC offers a competitive hourly rate of $25-$35 per hour for this role. Benefits include medical, dental, and vision coverages, retirement plan, flexible spending accounts, life insurance, and supplemental benefits.
Equal Opportunity KIPP NYC LLC is an anti-racist organization that values diversity, equity, and inclusion. We are committed to a welcoming environment for employees with diverse backgrounds and experiences. BIPOC, women, gender expansive, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. KIPP NYC LLC is an Equal Opportunity Employer.
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KIPP NYC Information Technology Associate The KIPP NYC Information Technology Associate (ITA) is an essential full-time hourly role on the Technology Team that provides daily support to KIPP NYC schools. While onsite, the IT Associate is responsible for resolving end-user technical support requests related to Chromebooks, laptops, desktops, projectors, and software with an emphasis on supporting end-user needs. The IT Associate will assist with project implementation such as new staff onboarding, school start-up, and new equipment preparation. The Technology team is committed to delivering a high level of customer service, working collaboratively with stakeholders to solve problems and pursue opportunities, and engaging in professional development for self-improvement.
Responsibilities
Support KIPP NYC sites according to immediate and planned technology needs.
Work with School Staff and the Regional Tech Team to identify, prioritize, and resolve technology issues impacting staff and/or student work systems.
Support areas including ChromeOS, Windows, Apple OS/iOS, network connectivity, user account management and authentication, software installation and configuration, printing, hardware (Chromebooks, laptops, document cameras, projectors, speakers), telephony, and diagnostic systems.
Track end-user help desk requests in the ticketing system with accurate time spent, notes, and documentation.
Resolve issues within SLA limits.
Travel to school sites during the week to perform support, interact with staff, and perform routine maintenance; may require working outside typical school hours and occasional weekend work.
Coordinate with third-party vendors for warranty, repairs, and installations.
Schedule courier service, shipping, and equipment delivery as needed.
Manage and track physical inventory of tech equipment at school and office sites.
Initiate and support projects such as school year transition work, school startup, and staff professional development.
Qualifications
High School Diploma required. Current college/graduate students are encouraged to apply.
One or more years of experience in technology support; familiarity with web languages, scripting and process automation, system administration, and hands-on computer hardware repair is preferred.
Proven experience providing excellent customer service and support for end-user technology needs.
Strong written and verbal communication skills and ability to work with multiple stakeholders.
Spanish or French speaking is a plus.
Demonstrated passion for the mission of KIPP NYC and alignment with the organization’s values: Zest, grit, self-control, hope, love, social intelligence, gratitude, and a sense of humor.
Strong interpersonal skills and ability to develop productive working relationships across the organization.
Meticulous attention to detail with the ability to produce high-quality work in a dynamic, fast-paced environment.
Ability to shift priorities, multi-task, and manage a high volume of matters.
Ability to exercise discretion with highly sensitive and confidential information.
Compensation & Benefits KIPP NYC offers a competitive hourly rate of $25-$35 per hour for this role. Benefits include medical, dental, and vision coverages, retirement plan, flexible spending accounts, life insurance, and supplemental benefits.
Equal Opportunity KIPP NYC LLC is an anti-racist organization that values diversity, equity, and inclusion. We are committed to a welcoming environment for employees with diverse backgrounds and experiences. BIPOC, women, gender expansive, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. KIPP NYC LLC is an Equal Opportunity Employer.
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