Expedite Technology Solutions LLC
Computer Aided Dispatch (CAD) Administrator
Expedite Technology Solutions LLC, Atlanta, Georgia, United States, 30383
Overview
Statement of Work (SOW) for the City of Atlanta- Department of Aviation Computer Aided Dispatch (CAD) Administrator for Client PremierONE CAD Systems – Emergency Services Department C4 at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, and providing technical support to emergency personnel. Responsibilities
Administer and maintain the CAD system, including installation, configuration, updates, and licensing management. Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems). Develop, implement, and enforce CAD system standards, best practices, and procedures. Provide technical support and training to emergency services personnel, resolving software and hardware issues. Manage CAD data, ensuring accurate record-keeping, system logs, and data security. Optimize CAD workflows to improve emergency response times and operational efficiency. Work closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations. Troubleshoot system performance issues and coordinate with vendors for support as needed. Document system configurations, procedures, and user guides. Research and recommend new CAD technologies and tools to enhance performance and usability. Engage third-party vendors to provide contracted services concerning issues causing a system failure, including on-site support and coordination of third-party upgrade services when applicable. Diagnose, triage, gather logs, and coordinate with Client Technical Support, Client Engineering teams, and contracted third-party vendors to resolve reported P1 system incidents/problems. Specific to P1 Infrastructure: perform periodic system maintenance and software patching on physical and virtual servers; assist with database system backups; perform GIS mapping data as needed; understand system dependencies and related connections; assist in developing internal documentation on P1 configuration, administration, and troubleshooting; assist with upgrade planning and installations; troubleshoot third-party interface issues; assist with technical system requirements analysis; work with Customer staff to identify and resolve reported system incidents/problems; ensure incidents are documented, analyzed, validated, and escalated through full resolution. Deliverables and Operational Requirements
Maintain a fully operational and optimized CAD system for emergency dispatch. Provide regular reports on system performance, user support issues, and implemented improvements. Maintain up-to-date documentation on CAD standards, configurations, and best practices. Provide training materials and training sessions for emergency dispatch users. Implement security protocols for CAD data integrity and access control. Required Skills & Qualifications
Bachelor’s degree in Computer Science, Emergency Management, or related field. Minimum of 3-5 years of experience in CAD administration for emergency services. Proficiency in CAD software and functions such as Client PremierOne, or similar. Experience with GIS mapping, radio communication systems, and airport security integrations. Knowledge of provisioning and report creation. Strong problem-solving and troubleshooting skills. Excellent communication and training abilities. Familiarity with scripting and automation for CAD workflows (Python, SQL, etc.) is a plus. Interfaces Knowledge (Preferred): Viper E911 system; Fire records management system; Fire station alerting system; Call recording system; Emergency Medical Dispatch; Police Records Management System. Job Details
Reporting: The CAD Administrator will report to AIS and be physically located at the C4 location. Works closely with emergency services staff, airport operations, and security teams. Regular progress meetings will review performance, address challenges, and plan optimizations. On-site Support: Provide dedicated full-time, on-site support during term of agreement, excluding customer holidays. Normal hours are 8:15 am–5:00 pm, up to 40 hours per week. Adjustments may be made for outages, upgrades, or emergencies. After-hours: The on-site resource may be contacted during emergencies and will respond as available; act as single point of contact for incidents when possible. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Note: Referrals increase your chances of interviewing at Expedite Technology Solutions LLC. Get notified about new Dispatcher jobs in Atlanta, GA.
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Statement of Work (SOW) for the City of Atlanta- Department of Aviation Computer Aided Dispatch (CAD) Administrator for Client PremierONE CAD Systems – Emergency Services Department C4 at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, and providing technical support to emergency personnel. Responsibilities
Administer and maintain the CAD system, including installation, configuration, updates, and licensing management. Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems). Develop, implement, and enforce CAD system standards, best practices, and procedures. Provide technical support and training to emergency services personnel, resolving software and hardware issues. Manage CAD data, ensuring accurate record-keeping, system logs, and data security. Optimize CAD workflows to improve emergency response times and operational efficiency. Work closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations. Troubleshoot system performance issues and coordinate with vendors for support as needed. Document system configurations, procedures, and user guides. Research and recommend new CAD technologies and tools to enhance performance and usability. Engage third-party vendors to provide contracted services concerning issues causing a system failure, including on-site support and coordination of third-party upgrade services when applicable. Diagnose, triage, gather logs, and coordinate with Client Technical Support, Client Engineering teams, and contracted third-party vendors to resolve reported P1 system incidents/problems. Specific to P1 Infrastructure: perform periodic system maintenance and software patching on physical and virtual servers; assist with database system backups; perform GIS mapping data as needed; understand system dependencies and related connections; assist in developing internal documentation on P1 configuration, administration, and troubleshooting; assist with upgrade planning and installations; troubleshoot third-party interface issues; assist with technical system requirements analysis; work with Customer staff to identify and resolve reported system incidents/problems; ensure incidents are documented, analyzed, validated, and escalated through full resolution. Deliverables and Operational Requirements
Maintain a fully operational and optimized CAD system for emergency dispatch. Provide regular reports on system performance, user support issues, and implemented improvements. Maintain up-to-date documentation on CAD standards, configurations, and best practices. Provide training materials and training sessions for emergency dispatch users. Implement security protocols for CAD data integrity and access control. Required Skills & Qualifications
Bachelor’s degree in Computer Science, Emergency Management, or related field. Minimum of 3-5 years of experience in CAD administration for emergency services. Proficiency in CAD software and functions such as Client PremierOne, or similar. Experience with GIS mapping, radio communication systems, and airport security integrations. Knowledge of provisioning and report creation. Strong problem-solving and troubleshooting skills. Excellent communication and training abilities. Familiarity with scripting and automation for CAD workflows (Python, SQL, etc.) is a plus. Interfaces Knowledge (Preferred): Viper E911 system; Fire records management system; Fire station alerting system; Call recording system; Emergency Medical Dispatch; Police Records Management System. Job Details
Reporting: The CAD Administrator will report to AIS and be physically located at the C4 location. Works closely with emergency services staff, airport operations, and security teams. Regular progress meetings will review performance, address challenges, and plan optimizations. On-site Support: Provide dedicated full-time, on-site support during term of agreement, excluding customer holidays. Normal hours are 8:15 am–5:00 pm, up to 40 hours per week. Adjustments may be made for outages, upgrades, or emergencies. After-hours: The on-site resource may be contacted during emergencies and will respond as available; act as single point of contact for incidents when possible. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Note: Referrals increase your chances of interviewing at Expedite Technology Solutions LLC. Get notified about new Dispatcher jobs in Atlanta, GA.
#J-18808-Ljbffr