SAS - Global
Senior Cloud Technical Lead- Storage Engineer
SAS - Global, Cary, North Carolina, United States, 27518
Senior Cloud Technical Lead- Storage Engineer- Hybrid | Cary, NC
Overview We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job As a Senior Cloud Technical Lead- Cloud Storage Engineer you will:
Serve as the subject matter expert for Isilon, NFS and SAN storage solutions, providing guidance and oversite from contract signature through ongoing operations for assigned hosted and remotely managed customers and SAS team members.
Work directly with internal and external stakeholders, engaging and interfacing with key support teams, customers, and vendors to deliver excellent service using a customer first and continuous improvement mindset.
Follow SAS IT Service Management best practices for incident, problem and change management to facilitate workflow proficiency, cost awareness displaying a keen sense of urgency around SLA adherence for your customers.
Partner with technical team resources to implement / enhance operational requirements to improve system stability, monitoring awareness and decreases operational burden to promote a positive customer experience.
Drive a SAS Cloud innovative approach when partnering to understand our client’s business and desired technical outcomes, looking for ways to implement proactive monitoring and avoid customer impact.
Create and maintain service documentation, design documentation, proof of concept testing documents, runbooks, knowledge base articles, and wiki content.
Review and approve change requests and standards documentation as provided by customer or cross-functional teams.
Required Qualifications
A minimum of 8+ years of experience in supporting storage solutions.
Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
Technology/Vendor Experience in:
Isilon Storage Architecture, NFS, SAN
Dell Powerflex
Dell Data Domain
Dell Networker/Spectra Logic Tape solutions
VMWare/RHEL
Red Hat OpenShift
Demonstrated ability and willingness to collaborate with internal and external stakeholders and key business partners.
You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
World-class benefits Highlights include...
Comprehensive medical, prescription, dental and vision plans.
Medical plan options include:
PPO with low annual deductible and copays.
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
An industry-leading 401k plan.
Tuition Assistance Program and programs and resources to support your development
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.
#LI-CC1
You are welcome here At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Lets stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.
#SAS
#J-18808-Ljbffr
Overview We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job As a Senior Cloud Technical Lead- Cloud Storage Engineer you will:
Serve as the subject matter expert for Isilon, NFS and SAN storage solutions, providing guidance and oversite from contract signature through ongoing operations for assigned hosted and remotely managed customers and SAS team members.
Work directly with internal and external stakeholders, engaging and interfacing with key support teams, customers, and vendors to deliver excellent service using a customer first and continuous improvement mindset.
Follow SAS IT Service Management best practices for incident, problem and change management to facilitate workflow proficiency, cost awareness displaying a keen sense of urgency around SLA adherence for your customers.
Partner with technical team resources to implement / enhance operational requirements to improve system stability, monitoring awareness and decreases operational burden to promote a positive customer experience.
Drive a SAS Cloud innovative approach when partnering to understand our client’s business and desired technical outcomes, looking for ways to implement proactive monitoring and avoid customer impact.
Create and maintain service documentation, design documentation, proof of concept testing documents, runbooks, knowledge base articles, and wiki content.
Review and approve change requests and standards documentation as provided by customer or cross-functional teams.
Required Qualifications
A minimum of 8+ years of experience in supporting storage solutions.
Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
Technology/Vendor Experience in:
Isilon Storage Architecture, NFS, SAN
Dell Powerflex
Dell Data Domain
Dell Networker/Spectra Logic Tape solutions
VMWare/RHEL
Red Hat OpenShift
Demonstrated ability and willingness to collaborate with internal and external stakeholders and key business partners.
You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
World-class benefits Highlights include...
Comprehensive medical, prescription, dental and vision plans.
Medical plan options include:
PPO with low annual deductible and copays.
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
An industry-leading 401k plan.
Tuition Assistance Program and programs and resources to support your development
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.
#LI-CC1
You are welcome here At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Lets stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.
#SAS
#J-18808-Ljbffr