Pattern®
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Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces.
We are seeking a detail-oriented and proactive Implementation Specialist, specifically for partner onboarding. A critical skill for this role is the ability to identify and integrate synergies between various systems and processes, ensuring seamless communication and optimization. The ideal candidate will possess a strong background in process development, project management, and cross-functional collaboration. Experience with low-code/no-code tools for workflow automation, such as n8n and Zapier, is also highly valued. In this key role, you will be responsible for developing and updating processes, creating and maintaining playbooks, and providing essential training and guidance both internally and externally. Additionally, you will support expansion efforts and contribute to continuous improvement initiatives across the organization.
Overview
Process Development & Updates: Develop, update, and optimize processes using tools like Asana, n8n and Lucid; Collaborate with teams to ensure processes align with business objectives and are efficiently implemented. SOP Creation: Design and maintain comprehensive SOPs for both brand and internal processes; Ensure playbooks are up-to-date and effectively utilized across the organization. Continuous Feedback Program: Implement and manage continuous feedback programs for internal and external stakeholders; Gather, analyze, and act on feedback to improve processes, services, and customer satisfaction. Reporting: Prepare detailed reports for executive leadership, SEM/Director, and external stakeholders; Use data to drive insights and recommendations for process improvements. Material Creation & Updates: Create, update, and maintain documentation, guides, and other materials to support implementation efforts; Ensure all materials are accurate, comprehensive, and easily accessible. Expansion Process Development: Lead the development of processes to support global expansion, including but not limited to Creators, TikTok, PXM, fulfillment, and marketplaces; Work closely with cross-functional teams to ensure seamless execution and alignment with global strategies. What you’ll need to thrive
Basic understanding of how technical systems or products talk to each other (APIs, databases, etc.); the role involves designing workflows for such systems. Lean/Six Sigma Certification Proficient in reporting tools and query building (Excel, SQL, Tableau, etc.) Proven track record of implementing and maintaining cross-functional programs/processes; ability to manage multiple stakeholders across teams Experience in providing low-code solutions to automate wherever possible Operational experience within the ecommerce/retail industry is a bonus Team and culture
You will report to the Director of Partner Experience and interface regularly with the Vice President of Ecommerce; collaborate across functions worldwide. Game Changers, Data Fanatics, Partner Obsessed, Team of Doers describe the culture and expectations. Hiring process
Initial phone interview with Pattern’s talent acquisition team Video interview with a hiring manager Onsite interview with a panel of department leaders Professional reference checks Executive review Offer Benefits
Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) match: Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet Referrals increase your chances of interviewing at Pattern by 2x Note: This description consolidates the core responsibilities, qualifications, and company information for the Implementation Specialist role focused on partner onboarding. End of description.
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Process Development & Updates: Develop, update, and optimize processes using tools like Asana, n8n and Lucid; Collaborate with teams to ensure processes align with business objectives and are efficiently implemented. SOP Creation: Design and maintain comprehensive SOPs for both brand and internal processes; Ensure playbooks are up-to-date and effectively utilized across the organization. Continuous Feedback Program: Implement and manage continuous feedback programs for internal and external stakeholders; Gather, analyze, and act on feedback to improve processes, services, and customer satisfaction. Reporting: Prepare detailed reports for executive leadership, SEM/Director, and external stakeholders; Use data to drive insights and recommendations for process improvements. Material Creation & Updates: Create, update, and maintain documentation, guides, and other materials to support implementation efforts; Ensure all materials are accurate, comprehensive, and easily accessible. Expansion Process Development: Lead the development of processes to support global expansion, including but not limited to Creators, TikTok, PXM, fulfillment, and marketplaces; Work closely with cross-functional teams to ensure seamless execution and alignment with global strategies. What you’ll need to thrive
Basic understanding of how technical systems or products talk to each other (APIs, databases, etc.); the role involves designing workflows for such systems. Lean/Six Sigma Certification Proficient in reporting tools and query building (Excel, SQL, Tableau, etc.) Proven track record of implementing and maintaining cross-functional programs/processes; ability to manage multiple stakeholders across teams Experience in providing low-code solutions to automate wherever possible Operational experience within the ecommerce/retail industry is a bonus Team and culture
You will report to the Director of Partner Experience and interface regularly with the Vice President of Ecommerce; collaborate across functions worldwide. Game Changers, Data Fanatics, Partner Obsessed, Team of Doers describe the culture and expectations. Hiring process
Initial phone interview with Pattern’s talent acquisition team Video interview with a hiring manager Onsite interview with a panel of department leaders Professional reference checks Executive review Offer Benefits
Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) match: Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet Referrals increase your chances of interviewing at Pattern by 2x Note: This description consolidates the core responsibilities, qualifications, and company information for the Implementation Specialist role focused on partner onboarding. End of description.
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