Inside Higher Ed
EDP Programmer II (Senior Desktop Support Technician)
Inside Higher Ed, Amherst, Massachusetts, us, 01002
EDP Programmer II (Senior Desktop Support Technician)
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EDP Programmer II (Senior Desktop Support Technician)
role at
Inside Higher Ed .
Overview Job summary and department context: Support the research and teaching missions of the Department of Mathematics and Statistics, a large research and teaching department with several hundred computer users that teaches 15,000 students each year by maintaining the integrity of operating systems, software and hardware for workstations, desktop computers and servers in a highly dynamic multi-platform computing environment. Support the administration of all departmental UNIX/Linux, MacOS, and Windows computer systems and the department’s local area network. Assure that an effective and smooth running operation prevails and that the high standards set forth are maintained.
Essential Functions
Install, maintain and configure hardware components, operating systems and application software on workstations, desktops, and laptop computers. Includes creating and updating shell scripts for monitoring and improving system performance.
Provision department computer systems and bring systems into compliance for security standards.
Provide technical support to users of the department computing facilities. Assist in organizing and conducting computer training seminars, prepare teaching materials and other documents. Work closely with faculty, staff and students in support of their computing and networking needs.
Use professional judgement as appropriate to independently research and resolve issues and problems that arise in system and network administration duties. Make suggestions for improvements and future growth related to the department computing environment (hardware, software and networking needs).
Install, maintain and upgrade services and support departmental high performance Linux cluster.
Ensure compliance with existing industry and campus security and privacy standards and best practices. Perform infrastructure security evaluations and audits as required.
Other Functions
Work collaboratively and effectively to promote teamwork, diversity, equality and inclusiveness.
Work in partnership with colleagues within the CNS community and across the campus to support the Dean’s strategic priorities.
Perform other duties as assigned in support of the mission and goals of the College of Natural Sciences.
Minimum Qualifications
Two (2) years of relevant experience, which includes:
Hardware and software troubleshooting and repair.
Experience in installation, maintenance, configuration, and troubleshooting of current macOS and Windows operating systems, applications and network client software.
Customer support experience, including understanding of escalation processes.
Associate degree or above can substitute for one (1) year of relevant experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Preferred Qualifications
Experience supporting mail, web, file, print, identity management, backup.
Experience using scripting and programming languages.
Effective interpersonal and communication skills with the ability to work in a cooperative team environment.
Knowledge of computer network protocols, TCP/IP, NFS, SMTP, HTTP.
Experience with Windows Server Administration.
Experience with Windows, Linux and MacOS X.
Knowledge of mathematical/statistical software.
Experience in information security best practices and highly available enterprise network architecture and industry best practices.
Physical Demands/Working Conditions
Ability to lift up to 50lbs and to reach and move IT equipment.
Ability to carry and bend.
Work Schedule
Monday – Friday
8:30am – 5:00pm, 37.5 hours per week.
Will include on-call, off hours emergency support.
Salary Information USA/MTA Non-Exempt Grade 16.
Special Instructions to Applicants Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
At UMass Amherst and in CNS, we strive to be a community where every individual feels a sense of belonging, where every individual is included, and where every individual is valued. You can find these values and goals here (https://www.umass.edu/strategicplan/strategic-plan).
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Advertised Advertised: Sep 11 2025 Eastern Daylight Time
Applications close: Dec 11 2025 Eastern Standard Time
#J-18808-Ljbffr
EDP Programmer II (Senior Desktop Support Technician)
role at
Inside Higher Ed .
Overview Job summary and department context: Support the research and teaching missions of the Department of Mathematics and Statistics, a large research and teaching department with several hundred computer users that teaches 15,000 students each year by maintaining the integrity of operating systems, software and hardware for workstations, desktop computers and servers in a highly dynamic multi-platform computing environment. Support the administration of all departmental UNIX/Linux, MacOS, and Windows computer systems and the department’s local area network. Assure that an effective and smooth running operation prevails and that the high standards set forth are maintained.
Essential Functions
Install, maintain and configure hardware components, operating systems and application software on workstations, desktops, and laptop computers. Includes creating and updating shell scripts for monitoring and improving system performance.
Provision department computer systems and bring systems into compliance for security standards.
Provide technical support to users of the department computing facilities. Assist in organizing and conducting computer training seminars, prepare teaching materials and other documents. Work closely with faculty, staff and students in support of their computing and networking needs.
Use professional judgement as appropriate to independently research and resolve issues and problems that arise in system and network administration duties. Make suggestions for improvements and future growth related to the department computing environment (hardware, software and networking needs).
Install, maintain and upgrade services and support departmental high performance Linux cluster.
Ensure compliance with existing industry and campus security and privacy standards and best practices. Perform infrastructure security evaluations and audits as required.
Other Functions
Work collaboratively and effectively to promote teamwork, diversity, equality and inclusiveness.
Work in partnership with colleagues within the CNS community and across the campus to support the Dean’s strategic priorities.
Perform other duties as assigned in support of the mission and goals of the College of Natural Sciences.
Minimum Qualifications
Two (2) years of relevant experience, which includes:
Hardware and software troubleshooting and repair.
Experience in installation, maintenance, configuration, and troubleshooting of current macOS and Windows operating systems, applications and network client software.
Customer support experience, including understanding of escalation processes.
Associate degree or above can substitute for one (1) year of relevant experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Preferred Qualifications
Experience supporting mail, web, file, print, identity management, backup.
Experience using scripting and programming languages.
Effective interpersonal and communication skills with the ability to work in a cooperative team environment.
Knowledge of computer network protocols, TCP/IP, NFS, SMTP, HTTP.
Experience with Windows Server Administration.
Experience with Windows, Linux and MacOS X.
Knowledge of mathematical/statistical software.
Experience in information security best practices and highly available enterprise network architecture and industry best practices.
Physical Demands/Working Conditions
Ability to lift up to 50lbs and to reach and move IT equipment.
Ability to carry and bend.
Work Schedule
Monday – Friday
8:30am – 5:00pm, 37.5 hours per week.
Will include on-call, off hours emergency support.
Salary Information USA/MTA Non-Exempt Grade 16.
Special Instructions to Applicants Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
At UMass Amherst and in CNS, we strive to be a community where every individual feels a sense of belonging, where every individual is included, and where every individual is valued. You can find these values and goals here (https://www.umass.edu/strategicplan/strategic-plan).
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Advertised Advertised: Sep 11 2025 Eastern Daylight Time
Applications close: Dec 11 2025 Eastern Standard Time
#J-18808-Ljbffr