Warner Bros. Entertainment
Overview
Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are From the world of iconic content to technology and storytelling, WBD offers career-defining opportunities, thoughtfully curated benefits, and tools to explore and grow. Here you are supported, here you are celebrated, here you can thrive. Your New Role As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, and day-to-day implementation of the CX self-service insights program. You’ll design and maintain dashboards, define and measure KPIs with partner teams, and, with the CX Data team, introduce AI-assisted workflows that help stakeholders understand customer pain points quickly. This is an insights role focused on customer experience, not a data-science role. The ideal candidate will balance technical skills with writing, design, and storytelling to help stakeholders see what’s happening, why it matters, and what to do next. Your Role Accountabilities Own the CX self-service insights program end-to-end, including intake, prioritization, delivery, onboarding (office hours, etc.), and success metrics. Implement AI-assisted workflows in partnership with the CX Data team and integrate WBD AI tools where useful—for example, natural-language insights over dashboards and feedback/pain-point summarization. Take ownership of dashboards by building Salesforce Lightning dashboards end to end. For insights-related Looker and Tableau dashboards, lead design and success tracking while partnering on the build to provide stakeholders access to foundational CX data. Partner with Dynamic Insights pillar to operationalize CX-driven partner KPIs by publishing clear definitions, setting up tracking, and ensuring data and self-service access are available to Insights teams and stakeholders. After launches, collaborate with Dynamic Insights pillar to create long-term views for stakeholders and integrate into existing dashboards and processes as needed. Strive for more scalable and actionable insights through technology; a mindset of continuous improvement is essential. Qualifications & Experience 3-5 years relevant work experience Bachelor's degree in related discipline and/or relevant work experience, with experience and/or interest in the streaming/entertainment industry preferred. Analytically driven, with strong writing and communication skills, including the ability to provide actionable insights to technical and non-technical stakeholders and senior leadership. Strong understanding of the current AI landscape, models, and AI use cases within the CX and insights space. Experience creating dashboards. Salesforce, Looker, and/or Tableau experience is a plus. The ability to work quickly without compromising the quality or fidelity of insights. Passionate about building and cultivating a best-in-class customer experience. Strong interpersonal skills and ability to prioritize requests, balancing the needs of WBD and our customers. Warner Bros. Discovery embraces diversity and is committed to equitable access to employment. Reasonable accommodation is available upon request for eligible candidates. How We Get Things Done Here at WBD, guiding principles are the core values by which we operate and shape how we get things done. See the guiding principles at www.wbd.com/guiding-principles/ for more details. Championing Inclusion at WBD WBD is an equal opportunity employer. Qualified candidates are considered on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, and other protected categories. If you require adjustments or accommodations during the job application process, please visit the accessibility page for instructions. In compliance with local law, compensation information is disclosed where required. Base pay ranges from $62,790.00 to $116,610.00 per year and may be supplemented by bonuses and incentives. This may be combined with a comprehensive benefits package including health insurance, retirement savings, paid holidays and vacation, and wellness programs.
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Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are From the world of iconic content to technology and storytelling, WBD offers career-defining opportunities, thoughtfully curated benefits, and tools to explore and grow. Here you are supported, here you are celebrated, here you can thrive. Your New Role As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, and day-to-day implementation of the CX self-service insights program. You’ll design and maintain dashboards, define and measure KPIs with partner teams, and, with the CX Data team, introduce AI-assisted workflows that help stakeholders understand customer pain points quickly. This is an insights role focused on customer experience, not a data-science role. The ideal candidate will balance technical skills with writing, design, and storytelling to help stakeholders see what’s happening, why it matters, and what to do next. Your Role Accountabilities Own the CX self-service insights program end-to-end, including intake, prioritization, delivery, onboarding (office hours, etc.), and success metrics. Implement AI-assisted workflows in partnership with the CX Data team and integrate WBD AI tools where useful—for example, natural-language insights over dashboards and feedback/pain-point summarization. Take ownership of dashboards by building Salesforce Lightning dashboards end to end. For insights-related Looker and Tableau dashboards, lead design and success tracking while partnering on the build to provide stakeholders access to foundational CX data. Partner with Dynamic Insights pillar to operationalize CX-driven partner KPIs by publishing clear definitions, setting up tracking, and ensuring data and self-service access are available to Insights teams and stakeholders. After launches, collaborate with Dynamic Insights pillar to create long-term views for stakeholders and integrate into existing dashboards and processes as needed. Strive for more scalable and actionable insights through technology; a mindset of continuous improvement is essential. Qualifications & Experience 3-5 years relevant work experience Bachelor's degree in related discipline and/or relevant work experience, with experience and/or interest in the streaming/entertainment industry preferred. Analytically driven, with strong writing and communication skills, including the ability to provide actionable insights to technical and non-technical stakeholders and senior leadership. Strong understanding of the current AI landscape, models, and AI use cases within the CX and insights space. Experience creating dashboards. Salesforce, Looker, and/or Tableau experience is a plus. The ability to work quickly without compromising the quality or fidelity of insights. Passionate about building and cultivating a best-in-class customer experience. Strong interpersonal skills and ability to prioritize requests, balancing the needs of WBD and our customers. Warner Bros. Discovery embraces diversity and is committed to equitable access to employment. Reasonable accommodation is available upon request for eligible candidates. How We Get Things Done Here at WBD, guiding principles are the core values by which we operate and shape how we get things done. See the guiding principles at www.wbd.com/guiding-principles/ for more details. Championing Inclusion at WBD WBD is an equal opportunity employer. Qualified candidates are considered on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, and other protected categories. If you require adjustments or accommodations during the job application process, please visit the accessibility page for instructions. In compliance with local law, compensation information is disclosed where required. Base pay ranges from $62,790.00 to $116,610.00 per year and may be supplemented by bonuses and incentives. This may be combined with a comprehensive benefits package including health insurance, retirement savings, paid holidays and vacation, and wellness programs.
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