Holland & Knight LLP
Overview
IT Business Analyst (Hybrid) role at Holland & Knight LLP. This position is based in the Firm's global operations center in Tampa, FL. The Business Analyst (BA) will be responsible for understanding business problems, eliciting and analyzing requirements, assisting in business case development, performing research, and evaluating and proposing solutions while collaborating with technical and business teams; both within and outside the context of IT projects. The BA will contribute to testing, training, change management, and other activities. A successful BA will ensure that the expected value of an effort is realized to the benefit of the stakeholders and the firm. The position is currently a hybrid role with specific days required to be in the office, which may change based on the future needs of the Firm or industry standards.
Responsibilities
Work with technology teams, stakeholders, end users, leadership, and outside experts to identify, evaluate, and design technical and non-technical solutions
Gather, document, and prioritize business requirements, assist in developing application design specifications, and develop and execute test plans
Facilitate and manage business requests; setting proper stakeholder and user expectations
Work with IT subject matter experts to document business application specifications and assess options, risks, and costs
Demonstrate excellent written and verbal communication skills as well as superior listening, critical thinking, problem-solving and probing skills
Build strong relationships with project stakeholders and serve as a communications hub among business clients, project stakeholders, and the defined solutions team
Assist project stakeholders in communication, training, or change management
Organize, coordinate, and manage work efforts and/or projects
Use tools for eliciting requirements: brainstorming/mindmapping, focus groups/interviews, end user observation, process/task analysis
Collaborate with team members and other resources to establish creative and effective solutions to business problems
Analyze and design business processes and workflows
Collaborate with BA teammates, Enterprise Project Management Office (EPMO), and others to establish consistent and efficient work processes including standardizing templates for BA deliverables
Occasional travel to other offices
Additional duties may be assigned
Qualifications
Minimum of 5 years of business analysis experience
In-depth knowledge of the legal industry and software applications including but not limited to iManage Desksite and FileSite, Microsoft Office suite, WorkShare, and SharePoint
Proven communication, interpersonal, and presentation skills
Ability to understand customer needs and expectations, provide excellent client service in direct and indirect manner, and fulfill customer expectations
Ability to understand and develop complex business processes and map workflows
Ability to understand and develop data flow diagrams
Ability to interface with personnel at all levels within the firm and to work effectively in a culturally and educationally diverse environment
Experience working directly with end users, vendors, and technical team members
Experience working in geographically diverse (virtual) teams
Detail oriented, analytical and inquisitive
Ability to be self-critical, to offer constructive feedback to and accept direct feedback from others
Ability to adapt to a changing environment
Ability to maintain confidentiality
Ability to work both independently or collaboratively, producing all assigned work while adhering to deliverables and deadlines
Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation in a high-pressure environment
Familiarity with BABOK recommended; IIBA or related certifications preferred
Knowledge of Six Sigma, Lean, UML and/or similar methodologies and tools preferred
Minimum Education
Bachelor’s Degree or equivalent experience
Benefits Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, including resources that encourage focus on health and well-being. Benefits include comprehensive medical, dental and vision plans; life and AD&D insurance; short and long term disability; tax-advantaged accounts (FSAs and HSAs); dependent care FSAs; health advocacy services; behavioral health resources; 401(k) with profit sharing; pre-tax transit/parking; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid parental leave. Benefits may vary by position and office.
Equal Opportunity Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.
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IT Business Analyst (Hybrid) role at Holland & Knight LLP. This position is based in the Firm's global operations center in Tampa, FL. The Business Analyst (BA) will be responsible for understanding business problems, eliciting and analyzing requirements, assisting in business case development, performing research, and evaluating and proposing solutions while collaborating with technical and business teams; both within and outside the context of IT projects. The BA will contribute to testing, training, change management, and other activities. A successful BA will ensure that the expected value of an effort is realized to the benefit of the stakeholders and the firm. The position is currently a hybrid role with specific days required to be in the office, which may change based on the future needs of the Firm or industry standards.
Responsibilities
Work with technology teams, stakeholders, end users, leadership, and outside experts to identify, evaluate, and design technical and non-technical solutions
Gather, document, and prioritize business requirements, assist in developing application design specifications, and develop and execute test plans
Facilitate and manage business requests; setting proper stakeholder and user expectations
Work with IT subject matter experts to document business application specifications and assess options, risks, and costs
Demonstrate excellent written and verbal communication skills as well as superior listening, critical thinking, problem-solving and probing skills
Build strong relationships with project stakeholders and serve as a communications hub among business clients, project stakeholders, and the defined solutions team
Assist project stakeholders in communication, training, or change management
Organize, coordinate, and manage work efforts and/or projects
Use tools for eliciting requirements: brainstorming/mindmapping, focus groups/interviews, end user observation, process/task analysis
Collaborate with team members and other resources to establish creative and effective solutions to business problems
Analyze and design business processes and workflows
Collaborate with BA teammates, Enterprise Project Management Office (EPMO), and others to establish consistent and efficient work processes including standardizing templates for BA deliverables
Occasional travel to other offices
Additional duties may be assigned
Qualifications
Minimum of 5 years of business analysis experience
In-depth knowledge of the legal industry and software applications including but not limited to iManage Desksite and FileSite, Microsoft Office suite, WorkShare, and SharePoint
Proven communication, interpersonal, and presentation skills
Ability to understand customer needs and expectations, provide excellent client service in direct and indirect manner, and fulfill customer expectations
Ability to understand and develop complex business processes and map workflows
Ability to understand and develop data flow diagrams
Ability to interface with personnel at all levels within the firm and to work effectively in a culturally and educationally diverse environment
Experience working directly with end users, vendors, and technical team members
Experience working in geographically diverse (virtual) teams
Detail oriented, analytical and inquisitive
Ability to be self-critical, to offer constructive feedback to and accept direct feedback from others
Ability to adapt to a changing environment
Ability to maintain confidentiality
Ability to work both independently or collaboratively, producing all assigned work while adhering to deliverables and deadlines
Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation in a high-pressure environment
Familiarity with BABOK recommended; IIBA or related certifications preferred
Knowledge of Six Sigma, Lean, UML and/or similar methodologies and tools preferred
Minimum Education
Bachelor’s Degree or equivalent experience
Benefits Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, including resources that encourage focus on health and well-being. Benefits include comprehensive medical, dental and vision plans; life and AD&D insurance; short and long term disability; tax-advantaged accounts (FSAs and HSAs); dependent care FSAs; health advocacy services; behavioral health resources; 401(k) with profit sharing; pre-tax transit/parking; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid parental leave. Benefits may vary by position and office.
Equal Opportunity Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.
#J-18808-Ljbffr