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Softworld, a Kelly Company

Lead ServiceNow Developer

Softworld, a Kelly Company, Hagerstown, Maryland, us, 21749

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Overview Lead ServiceNow Developer – Direct Hire Opportunity. A Fortune-ranked global manufacturer recognized for engineering excellence and innovation across heavy equipment, defense, and specialty vehicles. The technology division is expanding and seeks a skilled Lead ServiceNow Developer to guide the design, development, and optimization of enterprise-level digital solutions.

Client Location:

Oshkosh, WI

Jobsite Location:

Hybrid – 3 days onsite at Oshkosh, WI, Hagerstown, MD, or McConnellsburg, PA

Job Title:

Lead ServiceNow Developer

Type of Job:

Direct Hire – Annual Salary + Benefits

Responsibilities

Lead the design, development, and implementation of ServiceNow solutions tailored to enterprise requirements.

Drive platform upgrades, enhancements, and new feature deployments.

Collaborate with cross-functional teams to analyze needs, propose solutions, and translate business objectives into technical deliverables.

Ensure platform security, data integrity, and performance optimization.

Create and maintain technical documentation, architecture diagrams, and process flows.

Lead and mentor developers on best practices within ITSM, ITAM, and ITOM domains.

Partner with business units to identify automation and AI/ML opportunities to increase efficiency and self-service capabilities.

Integrate systems using REST, SOAP, and JSON APIs for seamless connectivity.

Manage special projects focused on ROI, innovation, and digital transformation.

Technologies & Frameworks ServiceNow | ITAM | ITOM | CMDB | Boomi | REST APIs | SOAP | JSON | ITIL | COBIT | DevOps | Agile | SDLC | AI/ML-driven automation | Data integrity & performance optimization

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related discipline

7+ years of experience managing enterprise IT platforms, including ServiceNow

5+ years of ServiceNow development or implementation experience

ServiceNow certifications (Certified Application Developer or Implementation Specialist preferred)

Strong understanding of ITIL, COBIT, and Agile/DevOps frameworks

Experience leading ServiceNow implementations, integrations, and custom modules

Excellent communication, leadership, and stakeholder management skills

If you’re open to learning more, please respond at your earliest convenience.

Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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