ServiceNow
Staff Production Service Engineer SRE Cloud Operations Federal
ServiceNow, Orlando, Florida, us, 32885
Overview
This position will include supporting our US Public Sector customers. This is a Flexible position based in our Orlando, Florida office. Our Flexible work persona requires a minimum of 2 days per week in the office. In addition, this position requires shifts that cover weekend days. Security and eligibility : This position requires passing a ServiceNow background screening (USFedPASS). This includes a credit check, criminal/misdemeanor check and a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents holding a green card will be considered. The ServiceNow PSE (Production Service Engineering) team is a group of highly technical engineers tasked with maintaining and supporting the reliability, scalability and performance of the automations and platform to manage the ServiceNow cloud infrastructure. Our engineers are empowered to drive technical resolutions across the technology stack of the cloud infrastructure and instance automations. They are also tasked with driving forward the operability and reliability of the automations to reduce incidents and MTTR. To accomplish this, our engineers combine solid analysis and troubleshooting skills, software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. What you get to do in this role
Investigate, support and provide sustainable resolution to issues within our cloud infrastructure and application stack. Leverage experience in software development, systems engineering and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design. Promote a highly automated environment and reduce manual activity to deliver scalable solutions. Mentor and coach other team members. Important Note on the Role
Availability for weekend shifts: must be able to work weekends, with corresponding days off during the week. Willing to work 4 x 10 or 5 x 8 including weekends. Required to be on-call as needed. Qualifications
To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. 8+ years of experience in enterprise technical systems support, operations and development. Good knowledge of Linux systems. Coding in JavaScript, Python, Java and Bash. Understanding of Networking services and protocols (Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.). Working knowledge of databases (Postgres, MySQL, MariaDB, Oracle). Web application / API development and operations experience. Experience using Splunk for analysis and reporting. Strong troubleshooting, analysis and problem-solving skills. Agile methodologies and software development lifecycle experience. Familiarity with Cloud Technologies (AWS, Azure, GCP or OpenStack). Metric-driven mindset. Engage with customers and partners to drive resolutions and efficiency. Good knowledge of Observability and Monitoring. Nice to Have
Experience with containers and container orchestration platforms (Docker, Kubernetes). Experience developing on the ServiceNow Platform. Knowledge in nginx, Kafka, Grafana, Prometheus. Knowledge in Ansible, Puppet, Terraform. Soft Skills
Self-motivated with a customer support mindset. Team-first attitude and meticulous attention to detail. Strong leadership and mentoring capabilities with experience guiding cross-functional teams. Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders. Passion for innovation and improving AI-driven user experiences. Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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This position will include supporting our US Public Sector customers. This is a Flexible position based in our Orlando, Florida office. Our Flexible work persona requires a minimum of 2 days per week in the office. In addition, this position requires shifts that cover weekend days. Security and eligibility : This position requires passing a ServiceNow background screening (USFedPASS). This includes a credit check, criminal/misdemeanor check and a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents holding a green card will be considered. The ServiceNow PSE (Production Service Engineering) team is a group of highly technical engineers tasked with maintaining and supporting the reliability, scalability and performance of the automations and platform to manage the ServiceNow cloud infrastructure. Our engineers are empowered to drive technical resolutions across the technology stack of the cloud infrastructure and instance automations. They are also tasked with driving forward the operability and reliability of the automations to reduce incidents and MTTR. To accomplish this, our engineers combine solid analysis and troubleshooting skills, software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. What you get to do in this role
Investigate, support and provide sustainable resolution to issues within our cloud infrastructure and application stack. Leverage experience in software development, systems engineering and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design. Promote a highly automated environment and reduce manual activity to deliver scalable solutions. Mentor and coach other team members. Important Note on the Role
Availability for weekend shifts: must be able to work weekends, with corresponding days off during the week. Willing to work 4 x 10 or 5 x 8 including weekends. Required to be on-call as needed. Qualifications
To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. 8+ years of experience in enterprise technical systems support, operations and development. Good knowledge of Linux systems. Coding in JavaScript, Python, Java and Bash. Understanding of Networking services and protocols (Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.). Working knowledge of databases (Postgres, MySQL, MariaDB, Oracle). Web application / API development and operations experience. Experience using Splunk for analysis and reporting. Strong troubleshooting, analysis and problem-solving skills. Agile methodologies and software development lifecycle experience. Familiarity with Cloud Technologies (AWS, Azure, GCP or OpenStack). Metric-driven mindset. Engage with customers and partners to drive resolutions and efficiency. Good knowledge of Observability and Monitoring. Nice to Have
Experience with containers and container orchestration platforms (Docker, Kubernetes). Experience developing on the ServiceNow Platform. Knowledge in nginx, Kafka, Grafana, Prometheus. Knowledge in Ansible, Puppet, Terraform. Soft Skills
Self-motivated with a customer support mindset. Team-first attitude and meticulous attention to detail. Strong leadership and mentoring capabilities with experience guiding cross-functional teams. Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders. Passion for innovation and improving AI-driven user experiences. Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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