DataEdge Consulting
Application Support Engineer with SnowFlake
DataEdge Consulting, Charlotte, North Carolina, United States, 28245
Application Support Engineer with SnowFlake
Charlotte, NC or REMOTE – W2 ONLY This role provides advanced technical expertise, incident resolution, and long-term application stability improvements for a global Fortune 500 company in the Food Services industry. Responsibilities Incident & Problem Management: Own resolution of high-severity and complex incidents escalated from L2; lead root cause analysis (RCA) and ensure corrective actions are implemented; ensure adherence to SLAs for incident resolution and problem closure; act as Subject Matter Expert (SME) for Tier 1 applications; collaborate with Product Owners to document, prioritize, and manage bugs and user stories in Azure DevOps (ADO); ensure clear acceptance criteria and proper linkage between incidents, bugs, and backlog items; partner with Development teams to validate bug fixes and story completions in lower environments; track recurring incidents and translate them into actionable backlog items in ADO; provide visibility into backlog health, ensuring business-critical items are prioritized; identify and implement automation opportunities for monitoring, triage, and resolution; contribute to proactive health checks and preventive measures; support ongoing improvement of runbooks, SOPs, and knowledge base. Release & Change Support: Participate in release readiness activities, deployments, and post-release validations; validate bug fixes and story releases in lower environments before production rollout; support release pipelines by ensuring successful delivery of backlog items through ADO. Core Competencies Expert problem solver with ability to navigate complex technical environments. Strong technical troubleshooting and RCA expertise. Proficiency in Azure DevOps (ADO) for backlog and release management. Ability to translate incidents into actionable bugs/stories with clear business value. Knowledge of ITIL practices (Incident, Problem, Change). Strong collaboration with Dev, QA, Product, and cross-functional teams. Ability to operate under pressure while maintaining stakeholder confidence. Required Skills 5+ years of experience in application support, production support, or software operations. Strong hands-on experience with ticketing systems (Helix) and backlog management tools (e.g., Jira, Azure DevOps). Expertise in monitoring platforms (Splunk, Dynatrace, Zabbix, AlertBot). Experience leading root cause analysis and managing complex production incidents. Support experience in SnowFlake. Preferred Certifications such as ITIL Intermediate/Expert, Splunk Power User, Dynatrace Associate, or Certified Problem Manager. Familiarity with Agile and DevOps practices, including backlog grooming and sprint planning. Experience in enterprise-scale environments with complex application landscapes. Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Salary: Charlotte, NC $75,000.00-$110,000.00 (as listed)
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Charlotte, NC or REMOTE – W2 ONLY This role provides advanced technical expertise, incident resolution, and long-term application stability improvements for a global Fortune 500 company in the Food Services industry. Responsibilities Incident & Problem Management: Own resolution of high-severity and complex incidents escalated from L2; lead root cause analysis (RCA) and ensure corrective actions are implemented; ensure adherence to SLAs for incident resolution and problem closure; act as Subject Matter Expert (SME) for Tier 1 applications; collaborate with Product Owners to document, prioritize, and manage bugs and user stories in Azure DevOps (ADO); ensure clear acceptance criteria and proper linkage between incidents, bugs, and backlog items; partner with Development teams to validate bug fixes and story completions in lower environments; track recurring incidents and translate them into actionable backlog items in ADO; provide visibility into backlog health, ensuring business-critical items are prioritized; identify and implement automation opportunities for monitoring, triage, and resolution; contribute to proactive health checks and preventive measures; support ongoing improvement of runbooks, SOPs, and knowledge base. Release & Change Support: Participate in release readiness activities, deployments, and post-release validations; validate bug fixes and story releases in lower environments before production rollout; support release pipelines by ensuring successful delivery of backlog items through ADO. Core Competencies Expert problem solver with ability to navigate complex technical environments. Strong technical troubleshooting and RCA expertise. Proficiency in Azure DevOps (ADO) for backlog and release management. Ability to translate incidents into actionable bugs/stories with clear business value. Knowledge of ITIL practices (Incident, Problem, Change). Strong collaboration with Dev, QA, Product, and cross-functional teams. Ability to operate under pressure while maintaining stakeholder confidence. Required Skills 5+ years of experience in application support, production support, or software operations. Strong hands-on experience with ticketing systems (Helix) and backlog management tools (e.g., Jira, Azure DevOps). Expertise in monitoring platforms (Splunk, Dynatrace, Zabbix, AlertBot). Experience leading root cause analysis and managing complex production incidents. Support experience in SnowFlake. Preferred Certifications such as ITIL Intermediate/Expert, Splunk Power User, Dynatrace Associate, or Certified Problem Manager. Familiarity with Agile and DevOps practices, including backlog grooming and sprint planning. Experience in enterprise-scale environments with complex application landscapes. Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Salary: Charlotte, NC $75,000.00-$110,000.00 (as listed)
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