ChargeTronix
EV Charging Technical Support Specialist
ChargeTronix, Costa Mesa, California, United States, 92626
EV Charging Technical Support Specialist
Our state-of-the-art modular EV chargers are designed to meet and exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Benefits: Life Insurance 401(k) Dental insurance Health insurance Vision insurance JOB SUMMARY:
As an EV Charger Technical Support Specialist, you are a subject matter expert with all things EV charging. You know how to diagnose and repair DC electric vehicle chargers. You will be responsible for providing technical assistance and support to customers and field technicians and reviewing customer tickets regarding electric vehicle (EV) charging equipment. ESSENTIAL FUNCTIONS: Provide prompt and courteous technical support to customers via written and verbal communication. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting. Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently. Assist customers and field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations. Provide clear and concise instructions to ensure proper equipment functionality. Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system. Create detailed troubleshooting guides and FAQs to assist customers and improve support processes. Collaborate with cross-functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives. Provide feedback on common customer issues and suggest product enhancements. Work independently and meet deadlines. Willingness to travel domestically. Other duties as assigned. Education and Experience: Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required. Proven experience in technical support or field service, preferably in the electric vehicle industry. Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes preferred. Proficiency in using diagnostic tools and software for troubleshooting electronic devices, networking, software and hardware. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and prioritize tasks in a dynamic environment. Physical Requirements: Stand, walk, sit, talk, hear, type, and write. Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls. Use standard office equipment such as computers, smartphones, printers, photocopiers, etc. Prolonged periods of sitting at a desk and working on a computer. Lift files and open desk drawers and filing cabinets. AAP/EEO Statement Chargetronix is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or any other characteristic protected by federal, state, or local law, and will not be discriminated against on the basis of disability.
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Our state-of-the-art modular EV chargers are designed to meet and exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Benefits: Life Insurance 401(k) Dental insurance Health insurance Vision insurance JOB SUMMARY:
As an EV Charger Technical Support Specialist, you are a subject matter expert with all things EV charging. You know how to diagnose and repair DC electric vehicle chargers. You will be responsible for providing technical assistance and support to customers and field technicians and reviewing customer tickets regarding electric vehicle (EV) charging equipment. ESSENTIAL FUNCTIONS: Provide prompt and courteous technical support to customers via written and verbal communication. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting. Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently. Assist customers and field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations. Provide clear and concise instructions to ensure proper equipment functionality. Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system. Create detailed troubleshooting guides and FAQs to assist customers and improve support processes. Collaborate with cross-functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives. Provide feedback on common customer issues and suggest product enhancements. Work independently and meet deadlines. Willingness to travel domestically. Other duties as assigned. Education and Experience: Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required. Proven experience in technical support or field service, preferably in the electric vehicle industry. Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes preferred. Proficiency in using diagnostic tools and software for troubleshooting electronic devices, networking, software and hardware. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and prioritize tasks in a dynamic environment. Physical Requirements: Stand, walk, sit, talk, hear, type, and write. Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls. Use standard office equipment such as computers, smartphones, printers, photocopiers, etc. Prolonged periods of sitting at a desk and working on a computer. Lift files and open desk drawers and filing cabinets. AAP/EEO Statement Chargetronix is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or any other characteristic protected by federal, state, or local law, and will not be discriminated against on the basis of disability.
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