IHG Hotels & Resorts
Concierge InterContinental Washington DC The Wharf
IHG Hotels & Resorts, Washington, District of Columbia, us, 20022
Concierge InterContinental Washington DC The Wharf
A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys the most incredible waterfront views of D.C. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Concierge you’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders. Duties And Responsibilities Make sure our guests always get a warm welcome and a sincere farewell from you and your team Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences Resolve guest issues and use their feedback to improve guest satisfaction Collate and share local insights to meet guest requests i.e. sporting events, places of interest, and local restaurants Make great guest relationships in a very short space of time Effortlessly meet the diverse cultural needs of guests from around the world Manage daily staffing needs, plan and assign work Train team members on systems, security and cash handling procedures and hotel services to quality standards Help control hotel costs by managing the schedule according to occupancy and guest demands Contribute to hotel revenues – e.g., through tour and transportation bookings Promote the hotel’s other businesses such as food, drink and Spas at every opportune moment Make sure you and your team are aware of credit policies and accounting practices Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests Demonstrate daily guest discretion, ethical behaviour, privacy, and confidentiality Qualifications And Requirements A High School diploma/qualification - college and university degree would be great but it’s not essential At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Ability to provide legible written communication to a high standard. Must possess exceptional people skills Computer training. (Word, Excel, PowerPoint). What You Can Expect From Us We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. The hourly pay rate for this role is $26.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys the most incredible waterfront views of D.C. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Concierge you’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders. Duties And Responsibilities Make sure our guests always get a warm welcome and a sincere farewell from you and your team Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences Resolve guest issues and use their feedback to improve guest satisfaction Collate and share local insights to meet guest requests i.e. sporting events, places of interest, and local restaurants Make great guest relationships in a very short space of time Effortlessly meet the diverse cultural needs of guests from around the world Manage daily staffing needs, plan and assign work Train team members on systems, security and cash handling procedures and hotel services to quality standards Help control hotel costs by managing the schedule according to occupancy and guest demands Contribute to hotel revenues – e.g., through tour and transportation bookings Promote the hotel’s other businesses such as food, drink and Spas at every opportune moment Make sure you and your team are aware of credit policies and accounting practices Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests Demonstrate daily guest discretion, ethical behaviour, privacy, and confidentiality Qualifications And Requirements A High School diploma/qualification - college and university degree would be great but it’s not essential At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Ability to provide legible written communication to a high standard. Must possess exceptional people skills Computer training. (Word, Excel, PowerPoint). What You Can Expect From Us We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. The hourly pay rate for this role is $26.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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