San Francisco
Protective Services Worker - Family and Children's Services - Human Services Age
San Francisco, San Francisco, California, United States, 94199
Overview
Citywide Exam posting for Protective Services Worker. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: careers.sf.gov/knowledge/process/ Application Opening: January 4, 2023. Application Deadline for Session 13: January 2, 2026; Tentative Exam Date for Session 13: January 2026. Application Deadline for Session 14: April 3, 2026; Tentative Exam Date for Session 14: April 2026. Salary Range: $111,436 - $142,194 Yearly. Job classification: 2940-Protective Services Worker | City and County of San Francisco (sf.gov) San Francisco is a dynamic city focused on growth, innovation, and community services. Our employees help shape the City and its future while serving diverse communities. Our Commitment to Racial Equity We strive to root out systemic racism by creating services and a workforce that reflect the lived experiences of the people we serve. We support a work environment where differences are celebrated and everyone can thrive regardless of race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Learn more about what this commitment looks like in action: careers.sf.gov/knowledge/experience-education/ From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team provides support for all in need. Job Description
Under general supervision, Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children’s Services program. This includes activities related to engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations. Essential tasks and duties According to Civil Service Commission Rule 109, the duties below are representative of the range of duties and are not an inclusive list. Partner with families, communities, and service providers to build a supportive team addressing safety, health, and well-being needs of the child, youth, and family. Explore safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner. Conduct comprehensive assessments of safety, risk and protective capacity using designated tools. Take action to ensure child safety, promote family strengths, mitigate safety threats and/or removal of children from the home as needed. Maintain case information on applicable computerized case management systems. Collaborate with families and stakeholders to develop behavioral case plans that address needs and comply with laws and regulations. Help connect families to a broad array of services and supports and empower them to implement the provisions of a case plan. Counsel and educate youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures, communicating verbally and in writing. Build community partnerships and educate organizations about Family and Children’s Services. Stay informed on policies, initiatives, and best practices by trainings, literature reviews, and participation in work groups and site teams to contribute to policy development. Ensure all assigned cases meet compliance standards and manage work accordingly. Testify in Court and adhere to Court protocol in compliance with legal requirements. Identify and monitor homes to meet children’s needs and assist out-of-home care providers to ensure participation in required visits and appointments. Prepare written correspondence, electronic records and court reports with clear and timely documentation. Qualifications
1. Education a. Possession of a Master’s Degree in Social Work from a CSWE-accredited school; OR b. Possession of a Master’s Degree from a two-year counseling program from an accredited college or university (e.g., Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, Counseling Psychology) with supervised field placement. 2. Experience a. Satisfactory completion of two semesters of graduate field placement providing direct services to families or children in child welfare, family counseling, juvenile probation, pediatric social work, adolescent counseling, or school social work; OR b. Six months post-baccalaureate professional work experience providing direct services to families or children in one of the above areas. 3. License: Possession of a valid California class C driver’s license and clear MVR. Note: Applicants who will receive their Master’s degree by the end of the current semester may request to be placed on the eligible list under waiver pending receipt of the degree; appointment referral contingent upon verification of education and experience. Applicants must meet minimum qualification requirements by the final filing date unless noted otherwise. LICENSE, CERTIFICATION AND SPECIAL CONDITIONS: Some positions may require bilingual proficiency depending on departmental needs. Indicate language proficiency on the application. Special Requirements: The duties require driving outside the City, climbing stairs, lifting up to 40 pounds, and working after hours for emergency shifts including nights and weekends. Verification: A copy of the driver license and MVR must be provided prior to appointment. A good driving record is required. Education and experience verification may be requested at any stage of the process. Notes on application and selection: Review SF Careers applications; education verification procedures available at careers.sf.gov/knowledge/experience-education/. Falsifying information may result in disqualification. Selection Procedures
After application submission, candidates deemed qualified must complete all steps to advance, including a written examination (100%). The exam tests knowledge and abilities related to child, family and adult issues, interviewing, intervention, and related laws and practices. A passing score places candidates on the eligible list in rank order. Score Banking: Exam scores are banked for two years with options to reuse or retake after one year. Additional Information
Eligible List/Score Report: A confidential eligible list will be created for certification, with public visibility limited by law. Upon passing the exam, candidates are placed on the list for 12 months. See departments using this classification in the city’s position counts by job codes and departments. Terms of Announcement and Appeal Rights: Appeals are handled under Civil Service Rule 110.4. See Civil Service Commission rules for details. Corrections to announcements may be posted on the City’s careers site. Where to Apply: All applications must be submitted through the online portal at careers.sf.gov. Computers are available for public use to file online applications at designated city locations. Ensure your information is accurate and matches legal ID. You will receive confirmation from notification@smartrecruiters.com. Contact Vanessa Quintano at vanessa.quintano@sfgov.org with questions. Recruitment ID: X00002 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of protected characteristics.
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Citywide Exam posting for Protective Services Worker. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: careers.sf.gov/knowledge/process/ Application Opening: January 4, 2023. Application Deadline for Session 13: January 2, 2026; Tentative Exam Date for Session 13: January 2026. Application Deadline for Session 14: April 3, 2026; Tentative Exam Date for Session 14: April 2026. Salary Range: $111,436 - $142,194 Yearly. Job classification: 2940-Protective Services Worker | City and County of San Francisco (sf.gov) San Francisco is a dynamic city focused on growth, innovation, and community services. Our employees help shape the City and its future while serving diverse communities. Our Commitment to Racial Equity We strive to root out systemic racism by creating services and a workforce that reflect the lived experiences of the people we serve. We support a work environment where differences are celebrated and everyone can thrive regardless of race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Learn more about what this commitment looks like in action: careers.sf.gov/knowledge/experience-education/ From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team provides support for all in need. Job Description
Under general supervision, Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children’s Services program. This includes activities related to engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations. Essential tasks and duties According to Civil Service Commission Rule 109, the duties below are representative of the range of duties and are not an inclusive list. Partner with families, communities, and service providers to build a supportive team addressing safety, health, and well-being needs of the child, youth, and family. Explore safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner. Conduct comprehensive assessments of safety, risk and protective capacity using designated tools. Take action to ensure child safety, promote family strengths, mitigate safety threats and/or removal of children from the home as needed. Maintain case information on applicable computerized case management systems. Collaborate with families and stakeholders to develop behavioral case plans that address needs and comply with laws and regulations. Help connect families to a broad array of services and supports and empower them to implement the provisions of a case plan. Counsel and educate youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures, communicating verbally and in writing. Build community partnerships and educate organizations about Family and Children’s Services. Stay informed on policies, initiatives, and best practices by trainings, literature reviews, and participation in work groups and site teams to contribute to policy development. Ensure all assigned cases meet compliance standards and manage work accordingly. Testify in Court and adhere to Court protocol in compliance with legal requirements. Identify and monitor homes to meet children’s needs and assist out-of-home care providers to ensure participation in required visits and appointments. Prepare written correspondence, electronic records and court reports with clear and timely documentation. Qualifications
1. Education a. Possession of a Master’s Degree in Social Work from a CSWE-accredited school; OR b. Possession of a Master’s Degree from a two-year counseling program from an accredited college or university (e.g., Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, Counseling Psychology) with supervised field placement. 2. Experience a. Satisfactory completion of two semesters of graduate field placement providing direct services to families or children in child welfare, family counseling, juvenile probation, pediatric social work, adolescent counseling, or school social work; OR b. Six months post-baccalaureate professional work experience providing direct services to families or children in one of the above areas. 3. License: Possession of a valid California class C driver’s license and clear MVR. Note: Applicants who will receive their Master’s degree by the end of the current semester may request to be placed on the eligible list under waiver pending receipt of the degree; appointment referral contingent upon verification of education and experience. Applicants must meet minimum qualification requirements by the final filing date unless noted otherwise. LICENSE, CERTIFICATION AND SPECIAL CONDITIONS: Some positions may require bilingual proficiency depending on departmental needs. Indicate language proficiency on the application. Special Requirements: The duties require driving outside the City, climbing stairs, lifting up to 40 pounds, and working after hours for emergency shifts including nights and weekends. Verification: A copy of the driver license and MVR must be provided prior to appointment. A good driving record is required. Education and experience verification may be requested at any stage of the process. Notes on application and selection: Review SF Careers applications; education verification procedures available at careers.sf.gov/knowledge/experience-education/. Falsifying information may result in disqualification. Selection Procedures
After application submission, candidates deemed qualified must complete all steps to advance, including a written examination (100%). The exam tests knowledge and abilities related to child, family and adult issues, interviewing, intervention, and related laws and practices. A passing score places candidates on the eligible list in rank order. Score Banking: Exam scores are banked for two years with options to reuse or retake after one year. Additional Information
Eligible List/Score Report: A confidential eligible list will be created for certification, with public visibility limited by law. Upon passing the exam, candidates are placed on the list for 12 months. See departments using this classification in the city’s position counts by job codes and departments. Terms of Announcement and Appeal Rights: Appeals are handled under Civil Service Rule 110.4. See Civil Service Commission rules for details. Corrections to announcements may be posted on the City’s careers site. Where to Apply: All applications must be submitted through the online portal at careers.sf.gov. Computers are available for public use to file online applications at designated city locations. Ensure your information is accurate and matches legal ID. You will receive confirmation from notification@smartrecruiters.com. Contact Vanessa Quintano at vanessa.quintano@sfgov.org with questions. Recruitment ID: X00002 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of protected characteristics.
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