3M
Overview
Global Aftersales Service & Repair Leader role at 3M. The position leads and accelerates service and repair operations worldwide within 3M's Personal Safety Division. Responsibilities
Develop and execute a global aftersales service and repair strategy aligned with Division goals Standardize service operations, KPIs, and repair processes across geographies Expand and lead 3M PSD’s global service network (internal and 3rd-party) Optimize tools, systems (e.g., CRM, service software), and documentation to support global service and repair delivery Own the global service and repair P&L, including revenue, cost management, and margin optimization Develop and execute pricing strategies, service agreements, and commercial models Drive profitable growth through operational efficiency and value-added service offerings Drive high customer satisfaction through fast, effective service and repairs Implement voice-of-the-customer (VoC) feedback loops to continuously improve service performance Manage escalation processes for complex or critical service issues Lead, coach, and develop Area service managers and teams Partner with product, engineering, sales, and supply chain to ensure cross-functional alignment Ensure the service teams follow safety guidelines to reduce risks of injuries at work Your Skills And Expertise
Minimum qualifications (required): Bachelor’s degree in engineering, business, or operations (completed before start) Ten (10) years of leadership of international, multicultural teams Experience with service agreements, warranties, and 3rd-party service partnerships Ten (10) years of demonstrated strong financial acumen and experience managing P&L Additional qualifications that could help: Master’s or MBA degree Excellent communication and change management skills Analytical mindset with data-driven decision experience Background in PPE products, medical devices, electronics, industrial equipment, or capital goods Lean/Six Sigma certification or continuous improvement training Experience with ISO 9001, FDA, or other regulated environments (if applicable) Work Location, Travel, and Relocation
Work location: On-site at least four days a week at the 3M Center in Maplewood, MN Travel: Up to 20% domestic/international Relocation: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status Compensation and Benefits
Applicable to US Applicants: The expected compensation range is $266,001 - $325,112, including base pay and variable incentive pay where eligible. Benefits details available at 3M's careers site. Good Faith Posting Date Range 09/22/2025 to 10/22/2025 or until filled. Legal and Compliance
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by law. All US-based full-time employees sign an employee agreement covering confidential information and trade secrets. Terms related to conflicts of interest and inventions may apply per job grade and location. Safety is a core value at 3M. Employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies and continuously improving safety practices. Learn more about 3M’s solutions at www.3M.com and on social media @3M.
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Global Aftersales Service & Repair Leader role at 3M. The position leads and accelerates service and repair operations worldwide within 3M's Personal Safety Division. Responsibilities
Develop and execute a global aftersales service and repair strategy aligned with Division goals Standardize service operations, KPIs, and repair processes across geographies Expand and lead 3M PSD’s global service network (internal and 3rd-party) Optimize tools, systems (e.g., CRM, service software), and documentation to support global service and repair delivery Own the global service and repair P&L, including revenue, cost management, and margin optimization Develop and execute pricing strategies, service agreements, and commercial models Drive profitable growth through operational efficiency and value-added service offerings Drive high customer satisfaction through fast, effective service and repairs Implement voice-of-the-customer (VoC) feedback loops to continuously improve service performance Manage escalation processes for complex or critical service issues Lead, coach, and develop Area service managers and teams Partner with product, engineering, sales, and supply chain to ensure cross-functional alignment Ensure the service teams follow safety guidelines to reduce risks of injuries at work Your Skills And Expertise
Minimum qualifications (required): Bachelor’s degree in engineering, business, or operations (completed before start) Ten (10) years of leadership of international, multicultural teams Experience with service agreements, warranties, and 3rd-party service partnerships Ten (10) years of demonstrated strong financial acumen and experience managing P&L Additional qualifications that could help: Master’s or MBA degree Excellent communication and change management skills Analytical mindset with data-driven decision experience Background in PPE products, medical devices, electronics, industrial equipment, or capital goods Lean/Six Sigma certification or continuous improvement training Experience with ISO 9001, FDA, or other regulated environments (if applicable) Work Location, Travel, and Relocation
Work location: On-site at least four days a week at the 3M Center in Maplewood, MN Travel: Up to 20% domestic/international Relocation: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status Compensation and Benefits
Applicable to US Applicants: The expected compensation range is $266,001 - $325,112, including base pay and variable incentive pay where eligible. Benefits details available at 3M's careers site. Good Faith Posting Date Range 09/22/2025 to 10/22/2025 or until filled. Legal and Compliance
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by law. All US-based full-time employees sign an employee agreement covering confidential information and trade secrets. Terms related to conflicts of interest and inventions may apply per job grade and location. Safety is a core value at 3M. Employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies and continuously improving safety practices. Learn more about 3M’s solutions at www.3M.com and on social media @3M.
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