Tandem Hospitality Group
Food and Beverage Supervisor
Tandem Hospitality Group, New Orleans, Louisiana, United States, 70123
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Food and Beverage Supervisor
role at
Tandem Hospitality Group The Food & Beverage Supervisor will oversee the front-of-the-house restaurant service staff and all training. The Supervisor must have previous food service and bar experience and possess outstanding leadership and guest service skills. The Supervisor is responsible for maintaining high standards of guest services, safety, and cleanliness, and can work flexible hours, weekends, holidays and late nights. The Supervisor is to ensure that each and every guest has a positive dining experience from start to finish and that all expectations are exceeded and resolve any issues that may arise.
Job Responsibilities
Oversee a team of employees including hiring, development, scheduling and training
Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
Properly handle daily cash deposits
Open or close the restaurant, securing cash, liquor, and entry points
Create a service first work environment
Assist kitchen with prep work or plating if necessary, ensuring that every dish that leaves the kitchen is of the highest quality
Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
Assign service related tasks to servers
Properly check out servers and bartenders at the end of their shift
Bus tables and assist with processing dirty dishes if necessary
Ensure dining tables are properly prepared for service
Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items
Be able to open and pour wine at tableside
Performing basic cleaning tasks as needed or directed by supervisor
Fill in for absent staff as needed
Assist with special events as needed
Greet all guests warmly with an appropriate greeting
Understand and communicate products and services available at the Hotel
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Anticipate and address guests' service needs
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Job Qualifications
Prior experience as a Food and Beverage Supervisor
Prior guest relations training
Knowledge of proper food handling
Strong written / verbal communication skills
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Punctuality and regular and reliable attendance
Interpersonal skills and the ability to work well with co-workers and the public
Proper food safety training and certification as described by law
Experience working with computers (MS Office/Google) / POS systems (Micros) / Reservations software (Open Table)
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Hospitality
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Food and Beverage Supervisor
role at
Tandem Hospitality Group The Food & Beverage Supervisor will oversee the front-of-the-house restaurant service staff and all training. The Supervisor must have previous food service and bar experience and possess outstanding leadership and guest service skills. The Supervisor is responsible for maintaining high standards of guest services, safety, and cleanliness, and can work flexible hours, weekends, holidays and late nights. The Supervisor is to ensure that each and every guest has a positive dining experience from start to finish and that all expectations are exceeded and resolve any issues that may arise.
Job Responsibilities
Oversee a team of employees including hiring, development, scheduling and training
Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
Properly handle daily cash deposits
Open or close the restaurant, securing cash, liquor, and entry points
Create a service first work environment
Assist kitchen with prep work or plating if necessary, ensuring that every dish that leaves the kitchen is of the highest quality
Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
Assign service related tasks to servers
Properly check out servers and bartenders at the end of their shift
Bus tables and assist with processing dirty dishes if necessary
Ensure dining tables are properly prepared for service
Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items
Be able to open and pour wine at tableside
Performing basic cleaning tasks as needed or directed by supervisor
Fill in for absent staff as needed
Assist with special events as needed
Greet all guests warmly with an appropriate greeting
Understand and communicate products and services available at the Hotel
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Anticipate and address guests' service needs
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Job Qualifications
Prior experience as a Food and Beverage Supervisor
Prior guest relations training
Knowledge of proper food handling
Strong written / verbal communication skills
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Punctuality and regular and reliable attendance
Interpersonal skills and the ability to work well with co-workers and the public
Proper food safety training and certification as described by law
Experience working with computers (MS Office/Google) / POS systems (Micros) / Reservations software (Open Table)
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Hospitality
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