The Little Nell
Manager On Duty - Front Desk - The Little Nell
The Little Nell is Aspen's Five-Star, Five-Diamond, ski-in/ski-out hotel offering luxurious amenities, personalized service, mountain views, renowned dining, and access to Aspen and its surroundings. The property is a Relais & Châteaux resort with multiple restaurants, bars, a wine program, spa, and year‑round activities. For more information, visit www.thelittlenell.com.
Overview The Manager on Duty will ensure smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of upper management. They will maintain Forbes Five-Star standards across guest service areas and report to the Front Office Manager.
Responsibilities
Monitor and coach standards in all guest services positions in the Rooms Division (Front Desk, Concierge) to deliver the best possible service.
Maintain a healthy work environment and administer staff processes, including Kronos Payroll cycles and submitting Tip/Commission reports to payroll on schedule.
Address guest-related issues and emergencies, keeping the General Manager and Hotel Manager informed of comments and complaints.
Assist Front Desk Manager with staff training as needed.
Relieve Concierge and Front Desk for breaks to ensure continuous service.
Attend divisional meetings when upper management is unavailable.
Assist with supervisory responsibilities, including progressive discipline, performance evaluations, and termination.
Participate in emergency and security procedures as directed by management.
Complete tasks and projects delegated by the manager and assist other departments as needed.
Other duties as assigned.
Qualifications Education & Experience Requirements
College degree preferred
Previous hotel experience in Front Office operations required; Supervisory experience preferred
Ability to communicate in English and Spanish preferred
Knowledge, Skills & Abilities
Strong knowledge of Microsoft Office and industry trends
Excellent communication and interpersonal skills; desire to learn and grow in hospitality
Problem-solving mindset with a passion for guest experiences
Ability to influence and serve as a role model
Compliance with Hotel Operations and Food & Beverage policies
Ability to lead diverse teams and maintain a positive work environment
Ability to assist in emergency and security procedures
Professional, team-oriented attitude and adaptability to changes in processes and workload
Ability to work weekends, evenings, and holidays according to scheduling needs
Work Environment & Physical Demands
Ability to stand, walk, or be on your feet for extended periods; kneeling and bending may be required
Regular indoor work with no adverse conditions
Occasional ability to lift, push, or pull up to 50 lbs
Job Benefits
Health, Dental and Vision Insurance
Flexible Spending Account
Life Insurance
Paid Time Off and Paid Leave
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
Additional Information Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). We value inclusion, equity and diversity in the workplace. For an overview of benefits, visit www.aspensnowmass.com/employment/benefits-and-perks. Aspen One participates in E-Verify.
Note: This job description is intended to describe the general nature and level of work and may be amended at any time. All communications from the Talent Acquisition or Human Resources team are sent from official domains within aspen.com or thelittlenell.com.
Employment type: Full-time | Seniority level: Associate | Job function: Customer Service | Industry: Hospitality
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Overview The Manager on Duty will ensure smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of upper management. They will maintain Forbes Five-Star standards across guest service areas and report to the Front Office Manager.
Responsibilities
Monitor and coach standards in all guest services positions in the Rooms Division (Front Desk, Concierge) to deliver the best possible service.
Maintain a healthy work environment and administer staff processes, including Kronos Payroll cycles and submitting Tip/Commission reports to payroll on schedule.
Address guest-related issues and emergencies, keeping the General Manager and Hotel Manager informed of comments and complaints.
Assist Front Desk Manager with staff training as needed.
Relieve Concierge and Front Desk for breaks to ensure continuous service.
Attend divisional meetings when upper management is unavailable.
Assist with supervisory responsibilities, including progressive discipline, performance evaluations, and termination.
Participate in emergency and security procedures as directed by management.
Complete tasks and projects delegated by the manager and assist other departments as needed.
Other duties as assigned.
Qualifications Education & Experience Requirements
College degree preferred
Previous hotel experience in Front Office operations required; Supervisory experience preferred
Ability to communicate in English and Spanish preferred
Knowledge, Skills & Abilities
Strong knowledge of Microsoft Office and industry trends
Excellent communication and interpersonal skills; desire to learn and grow in hospitality
Problem-solving mindset with a passion for guest experiences
Ability to influence and serve as a role model
Compliance with Hotel Operations and Food & Beverage policies
Ability to lead diverse teams and maintain a positive work environment
Ability to assist in emergency and security procedures
Professional, team-oriented attitude and adaptability to changes in processes and workload
Ability to work weekends, evenings, and holidays according to scheduling needs
Work Environment & Physical Demands
Ability to stand, walk, or be on your feet for extended periods; kneeling and bending may be required
Regular indoor work with no adverse conditions
Occasional ability to lift, push, or pull up to 50 lbs
Job Benefits
Health, Dental and Vision Insurance
Flexible Spending Account
Life Insurance
Paid Time Off and Paid Leave
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
Additional Information Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). We value inclusion, equity and diversity in the workplace. For an overview of benefits, visit www.aspensnowmass.com/employment/benefits-and-perks. Aspen One participates in E-Verify.
Note: This job description is intended to describe the general nature and level of work and may be amended at any time. All communications from the Talent Acquisition or Human Resources team are sent from official domains within aspen.com or thelittlenell.com.
Employment type: Full-time | Seniority level: Associate | Job function: Customer Service | Industry: Hospitality
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