EOS Hospitality
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Front Office Agent - Part Time
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EOS Hospitality . 1 day ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Job Summary
The Front Office Agent - Part Time is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guests of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors. Responsibilities
Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Obtain all designated information to book a reservation. Accommodate special requests and designate such in the system following hotel SOPs. Access guest history records to best service guests; maintain accurate information in guest history files. Exercise personal discipline and diligence to ensure projects are completed on time. Resolve guest complaints, ensuring guest satisfaction. Obtain assigned bank and ensure accuracy of contracted monies. Keep the bank secure. Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery). Present folio to guest and resolve any disputed charges. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. Perform additional duties as assigned. Strong organizational and prioritization skills; ability to work well under pressure and meet deadlines. Knowledge of Opera, Synxis, Revintel, and Microsoft Outlook is a plus. Attention to detail and a sense of urgency. Ability to think clearly, remain calm, and resolve problems using good judgment. Physical Requirements
Ability to bend, stoop, squat, and stretch to fulfill tasks. Ability to lift, push, and pull up to 30 lbs regularly. Stand and exert mobility for up to 8 hours. Qualifications
High school diploma or equivalent preferred. 1-2 years of experience in a similar role preferred. Neat and well-groomed appearance as per standards. Additional Details
Seniority level: Entry level Employment type: Part-time Job function: Management and Manufacturing Industry: Hospitality
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Front Office Agent - Part Time
role at
EOS Hospitality . 1 day ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Job Summary
The Front Office Agent - Part Time is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guests of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors. Responsibilities
Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Obtain all designated information to book a reservation. Accommodate special requests and designate such in the system following hotel SOPs. Access guest history records to best service guests; maintain accurate information in guest history files. Exercise personal discipline and diligence to ensure projects are completed on time. Resolve guest complaints, ensuring guest satisfaction. Obtain assigned bank and ensure accuracy of contracted monies. Keep the bank secure. Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery). Present folio to guest and resolve any disputed charges. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. Perform additional duties as assigned. Strong organizational and prioritization skills; ability to work well under pressure and meet deadlines. Knowledge of Opera, Synxis, Revintel, and Microsoft Outlook is a plus. Attention to detail and a sense of urgency. Ability to think clearly, remain calm, and resolve problems using good judgment. Physical Requirements
Ability to bend, stoop, squat, and stretch to fulfill tasks. Ability to lift, push, and pull up to 30 lbs regularly. Stand and exert mobility for up to 8 hours. Qualifications
High school diploma or equivalent preferred. 1-2 years of experience in a similar role preferred. Neat and well-groomed appearance as per standards. Additional Details
Seniority level: Entry level Employment type: Part-time Job function: Management and Manufacturing Industry: Hospitality
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