Manager, Training and Education

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We are looking for a Training and Education Manager for our Sensus Group in Morrisville! The Role The Training and Education Manager plays a crucial role within the MCS organization, supporting water, gas, and electric verticals. This position is responsible for developing strategies and executing training programs to support our utility customers and channel partners. The role requires close collaboration with training stakeholders to understand their requirements and innovative thinking for delivering training programs. Key Responsibilities Proactively engage and collaborate with Training and Education stakeholders (customers, sales, marketing, engineering, channel partners and tech services) to ensure training aligns with strategic goals as well as new product introduction and updates. Document training and educational requirements and overall strategy Stay current with industry trends and integrate best practices into training programs. Training Program Development and Maintenance Manage a cross-functional training team, including instructional designers and software training specialists. Oversee the design of self-serve and specialist delivery material Manage the channel partner training certification program. Maintain customer training and education material on Xylem website. Training Program Delivery Organize and facilitate onsite and virtual training sessions for utility customers and Sensus channel partners across North America. Support larger Sensus hosted training events and Xylem Reach Conference. Coordinate with internal stakeholders to align training schedules with project milestones and customer needs. Maintain the onsite training lab to be used for hands-on training sessions. Evaluate training effectiveness and incorporate feedback from surveys and stakeholder input. Operational Oversight Manage training-related budgets. Support custom pricing strategies for RFPs, Statements of Work, and other custom training requests. Maintain a consistent intake and tracking process for training requests and content development Qualifications Bachelor’s degree in related field or 5+ years of equivalent combination of education and experience. Strong knowledge of the FlexNet Communication Network and Sensus technologies preferred but not required. Excellent communication and stakeholder management skills. Ability to manage budget plans for a department Willingness to travel 10 - 20% of time (additional travel may be required during large training events such as Xylem Reach conference) Ability to lead cross functional teams and manage multiple projects simultaneously. Proficiency in Microsoft Office Applications. Familiarity with instructional design tools and learning management systems. Proven experience in training program management. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

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