University of Southern California
Assistant Front Office Manager, USC Hotel
University of Southern California, Glendale, California, us, 91222
Overview
Assistant Front Office Manager, USC Hotel – Auxiliary Services, Los Angeles, California. USC Auxiliary Services, one of the largest divisions at the University of Southern California, serves over 65,000 students, athletes, faculty, staff, and guests daily. The USC Hotel is part of six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) delivering the USC experience. The USC Hotel offers 240 guest rooms and more than 15,000 square feet of flexible event space, with a recent multi-million dollar renovation and ongoing planning for additional renovations to restaurants and kitchens. We are seeking an
Assistant Front Office Manager
to join our team at the USC Hotel. The Opportunity: The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations and supervising staff. This role is responsible for optimizing revenue, ensuring exceptional guest service, and assisting with supervision of the Front Desk, Security, and related areas. Responsibilities include managing check-ins and check-outs, coordinating VIP services, and maintaining seamless communication with housekeeping, maintenance, and other departments to deliver a consistent guest experience. The Assistant Front Office Manager also serves as Manager on Duty during evenings and weekends, ensuring guest and employee satisfaction while driving departmental financial performance. Accountabilities (Responsibilities)
Oversees the Front of House guest experience, including registration, accurate billing, creative problem resolution, and a warm, appreciative departure. Responds promptly to guest special requests, concerns, and issues, ensuring high levels of satisfaction and encouraging repeat business. Assigns tasks to Front Desk Agents, such as monitoring credit limits, completing guest registration details, posting charges, and maintaining cleanliness and organization at the front desk. Supervises service levels and activities of Front Office team members, including supervisors, concierge, security, parking attendants, and bell staff. Ensures compliance with all Front Office quality standards, policies, and procedures. Assists in managing room inventory status to optimize revenue while meeting guest expectations. Supports the development and execution of revenue strategies to achieve occupancy and average daily rate (ADR) goals. Collaborates with the Front Office Manager and Revenue Analyst to maximize revenue through the guestroom upsell program. Provides input and assists with timely performance appraisals and employee feedback. Serves as acting Front Office Manager in their absence. Leads the execution of VIP arrivals and special requests, coordinating with relevant departments such as Housekeeping, Food & Beverage, and Security to ensure a seamless and personalized guest experience. Acts as Manager on Duty during evening shifts and weekends. Maintains appropriate inventory levels of front office and stationery supplies. Reviews daily Front Office work and activity reports generated by the Night Audit team. Performs other duties as assigned. The University reserves the right to add or modify responsibilities at any time. Qualifications
Minimum Education: Associate's degree, or combined experience/education as substitute for minimum education. Minimum Experience: Two years of front office supervisory experience in a three- or four-star hotel environment. Strong written and verbal communication skills, with the ability to effectively resolve conflicts. Excellent interpersonal skills and the ability to build rapport and maintain positive relationships with employees at all levels. Demonstrates a strong commitment to USC's Unifying Values. What We Prefer
Related undergraduate study. Three years of experience. USC experience in a related field. The Trojan Family Rewards
We pride ourselves in creating the
BEST USC EXPERIENCE , and that begins with our employees. We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The annual salary range for this position is $68,640 - $70,000. When determining an offer, USC considers factors such as scope and responsibilities, candidate experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. How to Apply:
Apply through the USC careers portal.
#J-18808-Ljbffr
Assistant Front Office Manager, USC Hotel – Auxiliary Services, Los Angeles, California. USC Auxiliary Services, one of the largest divisions at the University of Southern California, serves over 65,000 students, athletes, faculty, staff, and guests daily. The USC Hotel is part of six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) delivering the USC experience. The USC Hotel offers 240 guest rooms and more than 15,000 square feet of flexible event space, with a recent multi-million dollar renovation and ongoing planning for additional renovations to restaurants and kitchens. We are seeking an
Assistant Front Office Manager
to join our team at the USC Hotel. The Opportunity: The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations and supervising staff. This role is responsible for optimizing revenue, ensuring exceptional guest service, and assisting with supervision of the Front Desk, Security, and related areas. Responsibilities include managing check-ins and check-outs, coordinating VIP services, and maintaining seamless communication with housekeeping, maintenance, and other departments to deliver a consistent guest experience. The Assistant Front Office Manager also serves as Manager on Duty during evenings and weekends, ensuring guest and employee satisfaction while driving departmental financial performance. Accountabilities (Responsibilities)
Oversees the Front of House guest experience, including registration, accurate billing, creative problem resolution, and a warm, appreciative departure. Responds promptly to guest special requests, concerns, and issues, ensuring high levels of satisfaction and encouraging repeat business. Assigns tasks to Front Desk Agents, such as monitoring credit limits, completing guest registration details, posting charges, and maintaining cleanliness and organization at the front desk. Supervises service levels and activities of Front Office team members, including supervisors, concierge, security, parking attendants, and bell staff. Ensures compliance with all Front Office quality standards, policies, and procedures. Assists in managing room inventory status to optimize revenue while meeting guest expectations. Supports the development and execution of revenue strategies to achieve occupancy and average daily rate (ADR) goals. Collaborates with the Front Office Manager and Revenue Analyst to maximize revenue through the guestroom upsell program. Provides input and assists with timely performance appraisals and employee feedback. Serves as acting Front Office Manager in their absence. Leads the execution of VIP arrivals and special requests, coordinating with relevant departments such as Housekeeping, Food & Beverage, and Security to ensure a seamless and personalized guest experience. Acts as Manager on Duty during evening shifts and weekends. Maintains appropriate inventory levels of front office and stationery supplies. Reviews daily Front Office work and activity reports generated by the Night Audit team. Performs other duties as assigned. The University reserves the right to add or modify responsibilities at any time. Qualifications
Minimum Education: Associate's degree, or combined experience/education as substitute for minimum education. Minimum Experience: Two years of front office supervisory experience in a three- or four-star hotel environment. Strong written and verbal communication skills, with the ability to effectively resolve conflicts. Excellent interpersonal skills and the ability to build rapport and maintain positive relationships with employees at all levels. Demonstrates a strong commitment to USC's Unifying Values. What We Prefer
Related undergraduate study. Three years of experience. USC experience in a related field. The Trojan Family Rewards
We pride ourselves in creating the
BEST USC EXPERIENCE , and that begins with our employees. We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The annual salary range for this position is $68,640 - $70,000. When determining an offer, USC considers factors such as scope and responsibilities, candidate experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. How to Apply:
Apply through the USC careers portal.
#J-18808-Ljbffr