Valley National Bank
Job Overview
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we have been the bank that clients turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley’s quality service standards. They will provide banking solutions by analyzing needs, recommending solutions, and selling bank products and services to existing and potential clients. They will perform a variety of routine banking transactions (teller and platform) while supporting the Market Manager in achieving quality service and complying with operational procedures. Expected Work Hours
40 hours to include Saturdays Job Description
Responsibilities include, but are not limited to: Provide exceptional customer service in accordance with Valley's mission statement; engage customers with friendly and professional service. Knowledge of all bank products and services; educate and demonstrate to customers and cross-sell products and services. Present a confident and professional demeanor to establish trust; analyze customer needs and recommend appropriate products and services. Meet with customers to analyze financial needs and maximize sales opportunities; open new accounts (checking, savings, CDs, IRAs) and discuss/sell loan products; promote online and mobile banking. Meet customer expectations and quality standards; participate in the sales referral process and assist management with coaching branch staff. Perform transactions required by customers; maintain and balance a cash box; utilize Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines; assist customers with Coin Machines. Act as Vault Teller ensuring branch cash adequacy; assist in ordering/shipping currency and distributing cash to Tellers within limits. Assist in community events and CRA initiatives; report significant matters and unusual customer activity to Manager; maintain knowledge of compliance and regulatory requirements. Maintain knowledge of the Bank’s Code of Conduct and all policies and procedures. Requirements
Required Skills:
Excellent verbal and written communication; ability to write correspondence and demonstrate products and services to customers. Excellent interpersonal and customer service skills; attentiveness, information retention, tact, and diplomacy. Strong analytical, problem-solving, and decision-making skills to resolve customer issues. Ability to make sound on-the-spot decisions regarding customer transactions with balance of customer satisfaction and risk. Ability to interpret various instructions furnished in writing, oral, diagram, or scheduled form. Deep understanding of Retail Banking and strong customer service skills to engage customers in conversations about products and services. Detail-oriented with strong organizational skills and accuracy. Ability to manage multiple projects simultaneously. Proficient computer skills. Required Experience:
High School diploma or GED and minimum 1 year of business services experience in branch banking, or successful completion of a Valley Retail training program. Associates or Bachelor’s degree with concentration in accounting, business, finance, economics, or related field is preferred. Preferred Experience:
FIS/IBS (Integrated Banking Solutions). Full-time/Part-time
Full-time FLSA
Non-exempt Location
115 Valley Street, South Orange, New Jersey 07079, United States Total Rewards Summary
We provide a comprehensive and competitive total rewards package including base salary determined by role, relevant experience, skill set, and location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria, including health care and insurance plans, retirement savings options, tuition and adoption reimbursement, paid time off, mental health support, and other benefits. Further details will be shared during the hiring process. Job Details
Pay Range: $17.31 - $28.85 / hour Pay Transparency
We comply with pay transparency requirements where applicable; actual pay rate will depend on qualifications and experience.
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At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we have been the bank that clients turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley’s quality service standards. They will provide banking solutions by analyzing needs, recommending solutions, and selling bank products and services to existing and potential clients. They will perform a variety of routine banking transactions (teller and platform) while supporting the Market Manager in achieving quality service and complying with operational procedures. Expected Work Hours
40 hours to include Saturdays Job Description
Responsibilities include, but are not limited to: Provide exceptional customer service in accordance with Valley's mission statement; engage customers with friendly and professional service. Knowledge of all bank products and services; educate and demonstrate to customers and cross-sell products and services. Present a confident and professional demeanor to establish trust; analyze customer needs and recommend appropriate products and services. Meet with customers to analyze financial needs and maximize sales opportunities; open new accounts (checking, savings, CDs, IRAs) and discuss/sell loan products; promote online and mobile banking. Meet customer expectations and quality standards; participate in the sales referral process and assist management with coaching branch staff. Perform transactions required by customers; maintain and balance a cash box; utilize Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines; assist customers with Coin Machines. Act as Vault Teller ensuring branch cash adequacy; assist in ordering/shipping currency and distributing cash to Tellers within limits. Assist in community events and CRA initiatives; report significant matters and unusual customer activity to Manager; maintain knowledge of compliance and regulatory requirements. Maintain knowledge of the Bank’s Code of Conduct and all policies and procedures. Requirements
Required Skills:
Excellent verbal and written communication; ability to write correspondence and demonstrate products and services to customers. Excellent interpersonal and customer service skills; attentiveness, information retention, tact, and diplomacy. Strong analytical, problem-solving, and decision-making skills to resolve customer issues. Ability to make sound on-the-spot decisions regarding customer transactions with balance of customer satisfaction and risk. Ability to interpret various instructions furnished in writing, oral, diagram, or scheduled form. Deep understanding of Retail Banking and strong customer service skills to engage customers in conversations about products and services. Detail-oriented with strong organizational skills and accuracy. Ability to manage multiple projects simultaneously. Proficient computer skills. Required Experience:
High School diploma or GED and minimum 1 year of business services experience in branch banking, or successful completion of a Valley Retail training program. Associates or Bachelor’s degree with concentration in accounting, business, finance, economics, or related field is preferred. Preferred Experience:
FIS/IBS (Integrated Banking Solutions). Full-time/Part-time
Full-time FLSA
Non-exempt Location
115 Valley Street, South Orange, New Jersey 07079, United States Total Rewards Summary
We provide a comprehensive and competitive total rewards package including base salary determined by role, relevant experience, skill set, and location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria, including health care and insurance plans, retirement savings options, tuition and adoption reimbursement, paid time off, mental health support, and other benefits. Further details will be shared during the hiring process. Job Details
Pay Range: $17.31 - $28.85 / hour Pay Transparency
We comply with pay transparency requirements where applicable; actual pay rate will depend on qualifications and experience.
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