First Citizens Bank
Overview
This is a remote role that may be hired in several markets across the United States. The Sr. CMDB Analyst will support complex projects for the CMDB and ServiceNow Data Foundations supporting CSDM. This role will support onboarding new CI classes including requirements elicitation, data profiling, data modeling, data validation, and building reports and dashboards. The role will be instrumental in ensuring relevant and quality data from the start and delivering a trusted data source for IT. Responsibilities
Support the development process for onboarding new technologies into the CMDB and Data Foundations. Collaborate with cross-functional teams to gather and analyze requirements for new CI classes, attributes, relationships and CI lifecycles using best practices in data management. Adept in designing solutions for ServiceNow. Document new and existing CI classes to ensure consistent alignment and maintenance of the CMDB schema and Data Foundations tables. Support the implementation of ServiceNow solutions for CMDB and CSDM introducing new capabilities, system enhancements, or remediation of defects. Support platform initiatives such as upgrades and instance mergers. Develop and maintain operating procedures and job aids to ensure sustainability of continuous support. Create change requests and adhere to all change management delivery processes. Support service mapping activities to complete the product-to-portfolio mappings of our systems. Create and perform unit and UAT testing for developed integrations, classes, and features, including edge cases. Participate in SDLC and Scrum meetings. Work within the Agile framework, including sprint planning, backlog grooming, and retrospectives. Design, develop, and produce reports using CMDB data including inventory, management, impact analysis, and configuration status reports, using the CMDB Query Builder for cross-data functional views. Collaborate with team members to improve the quality and scalability of the CMDB and Data Foundations. Qualifications
Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting. Preferred Skills
Bachelor’s degree in systems engineering, computer science, information technology, or related field, or equivalent working experience. Minimum eight (8) years of relevant experience in Information Technology. Minimum of 3 years relevant experience with the CMDB and the CSDM framework. ITIL v3 or v4 certification with advanced knowledge of ITIL practices and Configuration Management; working knowledge of ITAM and ITSM processes. Strong knowledge and hands-on experience in data management including data profiling, data modeling, data warehousing and data quality practices. Knowledge of common technology stacks and complex infrastructure from legacy to emerging. Knowledge of Agile and SDLC delivery methods. Strong analytical, problem-solving, project planning, and implementation skills, with ability to uncover root problems and scope solutions based on resources and timelines. Strong communication skills to interact with technical and business stakeholders. ServiceNow Certifications in CMDB, Discovery, Application Service Mapping, Platform Analytics a plus. This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Banking and Financial Services Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive benefits program. More information can be found at https://jobs.firstcitizens.com/benefits.
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This is a remote role that may be hired in several markets across the United States. The Sr. CMDB Analyst will support complex projects for the CMDB and ServiceNow Data Foundations supporting CSDM. This role will support onboarding new CI classes including requirements elicitation, data profiling, data modeling, data validation, and building reports and dashboards. The role will be instrumental in ensuring relevant and quality data from the start and delivering a trusted data source for IT. Responsibilities
Support the development process for onboarding new technologies into the CMDB and Data Foundations. Collaborate with cross-functional teams to gather and analyze requirements for new CI classes, attributes, relationships and CI lifecycles using best practices in data management. Adept in designing solutions for ServiceNow. Document new and existing CI classes to ensure consistent alignment and maintenance of the CMDB schema and Data Foundations tables. Support the implementation of ServiceNow solutions for CMDB and CSDM introducing new capabilities, system enhancements, or remediation of defects. Support platform initiatives such as upgrades and instance mergers. Develop and maintain operating procedures and job aids to ensure sustainability of continuous support. Create change requests and adhere to all change management delivery processes. Support service mapping activities to complete the product-to-portfolio mappings of our systems. Create and perform unit and UAT testing for developed integrations, classes, and features, including edge cases. Participate in SDLC and Scrum meetings. Work within the Agile framework, including sprint planning, backlog grooming, and retrospectives. Design, develop, and produce reports using CMDB data including inventory, management, impact analysis, and configuration status reports, using the CMDB Query Builder for cross-data functional views. Collaborate with team members to improve the quality and scalability of the CMDB and Data Foundations. Qualifications
Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting. Preferred Skills
Bachelor’s degree in systems engineering, computer science, information technology, or related field, or equivalent working experience. Minimum eight (8) years of relevant experience in Information Technology. Minimum of 3 years relevant experience with the CMDB and the CSDM framework. ITIL v3 or v4 certification with advanced knowledge of ITIL practices and Configuration Management; working knowledge of ITAM and ITSM processes. Strong knowledge and hands-on experience in data management including data profiling, data modeling, data warehousing and data quality practices. Knowledge of common technology stacks and complex infrastructure from legacy to emerging. Knowledge of Agile and SDLC delivery methods. Strong analytical, problem-solving, project planning, and implementation skills, with ability to uncover root problems and scope solutions based on resources and timelines. Strong communication skills to interact with technical and business stakeholders. ServiceNow Certifications in CMDB, Discovery, Application Service Mapping, Platform Analytics a plus. This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Banking and Financial Services Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive benefits program. More information can be found at https://jobs.firstcitizens.com/benefits.
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