Simmons Bank
Overview
Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We empower our associates to be trusted advisors while providing the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.
As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. Relationship Bankers will provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. Relationship Bankers will market Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling efforts, business visits, networking events and periodic At Work events. Relationship Bankers are expected to achieve and/or exceed their established individual and branch goals. They may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. Relationship Bankers should be professional and positive Simmons Ambassadors while meeting and exceeding our client\'s expectations. All Relationship Banker positions receive the same training on requisite products, services, needs-based conversations, and other tools necessary to perform the role. The positions will be progressed with increased revenue expectations from RB I to RB II, and then Sr RB. The Sr RB will also serve as a liaison for operational items with strong delegation skills.
Essential Duties and Responsibilities
Share and recommend the bank\'s full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources
Meet individual goals through in-person and outbound calling activities that provide opportunities to share valued solutions via a needs-based philosophy
Open and close accounts, assist customers with selecting accounts, perform research of customer accounts, and comply with BSA and CIP requirements
Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolios; coach staff in the absence of an AFCM to sell and handle consumer loan requests
Uncover needs and refer customers to a partner-centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
Maintain a high level of client satisfaction by engaging customers and providing an optimal customer experience
Ensure all departmental documents and activities comply with applicable laws, regulations, policies and procedures, including completion of required compliance training
Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversations to identify needs and recommend solutions
Perform other duties and responsibilities as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
Ability to effectively motivate and present information one-on-one and in small groups to customers, clients, and other employees
Embrace a team-centric approach to collectively help our customers in an evolving and fast-paced banking environment
Coach and lead the branch team according to process and protocol in the absence of an AFCM
Met or exceeded individual goals for the most recent 3 of 4 quarters
Regularly conduct team kickoff and meetings with guidance of branch leadership
Assume the role of Subject Matter Expert in the branch as related to all product and service offerings; work with branch leadership to guide training with junior associates
Under the direction of Financial Center Manager, coach transactional associates toward conversation starters and improved referrals
Education and/or Experience
HS Diploma/GED
Two years of customer-facing and goal-oriented experience
This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment
Please refer to http://mortgage.nationwidelicensing.org for more information
Computer Skills
MS Office programs
Understand and utilize social media platforms to help share brand awareness and obtain market knowledge
Other Qualifications (including physical requirements)
Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)
Ability to provide support and guidance at other banking institutions within the market
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person\'s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
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As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. Relationship Bankers will provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. Relationship Bankers will market Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling efforts, business visits, networking events and periodic At Work events. Relationship Bankers are expected to achieve and/or exceed their established individual and branch goals. They may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. Relationship Bankers should be professional and positive Simmons Ambassadors while meeting and exceeding our client\'s expectations. All Relationship Banker positions receive the same training on requisite products, services, needs-based conversations, and other tools necessary to perform the role. The positions will be progressed with increased revenue expectations from RB I to RB II, and then Sr RB. The Sr RB will also serve as a liaison for operational items with strong delegation skills.
Essential Duties and Responsibilities
Share and recommend the bank\'s full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources
Meet individual goals through in-person and outbound calling activities that provide opportunities to share valued solutions via a needs-based philosophy
Open and close accounts, assist customers with selecting accounts, perform research of customer accounts, and comply with BSA and CIP requirements
Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolios; coach staff in the absence of an AFCM to sell and handle consumer loan requests
Uncover needs and refer customers to a partner-centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
Maintain a high level of client satisfaction by engaging customers and providing an optimal customer experience
Ensure all departmental documents and activities comply with applicable laws, regulations, policies and procedures, including completion of required compliance training
Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversations to identify needs and recommend solutions
Perform other duties and responsibilities as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
Ability to effectively motivate and present information one-on-one and in small groups to customers, clients, and other employees
Embrace a team-centric approach to collectively help our customers in an evolving and fast-paced banking environment
Coach and lead the branch team according to process and protocol in the absence of an AFCM
Met or exceeded individual goals for the most recent 3 of 4 quarters
Regularly conduct team kickoff and meetings with guidance of branch leadership
Assume the role of Subject Matter Expert in the branch as related to all product and service offerings; work with branch leadership to guide training with junior associates
Under the direction of Financial Center Manager, coach transactional associates toward conversation starters and improved referrals
Education and/or Experience
HS Diploma/GED
Two years of customer-facing and goal-oriented experience
This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment
Please refer to http://mortgage.nationwidelicensing.org for more information
Computer Skills
MS Office programs
Understand and utilize social media platforms to help share brand awareness and obtain market knowledge
Other Qualifications (including physical requirements)
Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)
Ability to provide support and guidance at other banking institutions within the market
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person\'s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
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