Flexport
Overview
The Account Manager will help clients grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail. We are building the Platform for Global trade—a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics—to empower client success.
Responsibilities
Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
Meet regularly with clients to monitor account health and identify ways to improve their current experience.
Identify, develop, and close upsell, cross-sell, and renewal opportunities based on the client’s needs.
Monitor client financial health, report on client financials, and ensure consistent payment schedules.
Lead and participate in client onboarding and create standard operating procedures.
Scope and guide the implementation stages and timelines for new opportunities and clients.
Collaborate with counterparts globally to ensure a consistent account management experience.
Monitor client metrics with Global Operations to meet expectations, address escalations, and resolve issues efficiently.
Prepare and lead regular client touchpoints to demonstrate value and identify new opportunities for performance improvement.
Lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
Drive product adoption with client stakeholders to maximize value realization.
Document and review client success criteria, refining them as needs evolve.
Continue to expand knowledge of supply chain processes to act as a trusted advisor.
Maintain Salesforce account records and opportunity pipeline.
Qualifications
2-4 years of experience in a sales/account management or a client-facing role.
A background in logistics, freight forwarding, or supply chain is preferred.
Client-centric: focused on client outcomes and capable of translating goals into relevant solutions and strategic account planning.
Hands-on, process-oriented with strong problem-solving skills.
Curious: continually seeks to understand the client’s needs and how Flexport can meet them.
Attention to detail; able to identify opportunities to improve internally or in the client relationship.
Strong business acumen and a proven ability to cross-sell or upsell product.
Ability to grow customers through a consultative approach.
Equal Opportunity and Privacy Commitment to Equal Opportunity: At Flexport, our ability to fulfill our mission relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, GDPR and CCPA may regulate the way we manage the data of job applicants. By submitting your application, you agree to our use and processing of your data as required. See our Privacy Notice at www.flexport.com/privacy for details.
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Responsibilities
Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
Meet regularly with clients to monitor account health and identify ways to improve their current experience.
Identify, develop, and close upsell, cross-sell, and renewal opportunities based on the client’s needs.
Monitor client financial health, report on client financials, and ensure consistent payment schedules.
Lead and participate in client onboarding and create standard operating procedures.
Scope and guide the implementation stages and timelines for new opportunities and clients.
Collaborate with counterparts globally to ensure a consistent account management experience.
Monitor client metrics with Global Operations to meet expectations, address escalations, and resolve issues efficiently.
Prepare and lead regular client touchpoints to demonstrate value and identify new opportunities for performance improvement.
Lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
Drive product adoption with client stakeholders to maximize value realization.
Document and review client success criteria, refining them as needs evolve.
Continue to expand knowledge of supply chain processes to act as a trusted advisor.
Maintain Salesforce account records and opportunity pipeline.
Qualifications
2-4 years of experience in a sales/account management or a client-facing role.
A background in logistics, freight forwarding, or supply chain is preferred.
Client-centric: focused on client outcomes and capable of translating goals into relevant solutions and strategic account planning.
Hands-on, process-oriented with strong problem-solving skills.
Curious: continually seeks to understand the client’s needs and how Flexport can meet them.
Attention to detail; able to identify opportunities to improve internally or in the client relationship.
Strong business acumen and a proven ability to cross-sell or upsell product.
Ability to grow customers through a consultative approach.
Equal Opportunity and Privacy Commitment to Equal Opportunity: At Flexport, our ability to fulfill our mission relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, GDPR and CCPA may regulate the way we manage the data of job applicants. By submitting your application, you agree to our use and processing of your data as required. See our Privacy Notice at www.flexport.com/privacy for details.
#J-18808-Ljbffr