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IPG DXTRA

Senior Account Executive (Client Services)

IPG DXTRA, Niagara Falls, New York, United States

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About Us Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview The senior account executive (SAE) is an essential role. As well as demonstrating a real thirst to understand the healthcare industry and medical education activities, the SAE will play a key role in the smooth running of client accounts, with the main responsibility being to provide administrative and logistical support.

The SAE continues to develop solid project management skills, can deliver a range of projects in different therapy areas, and can work independently. The SAE understands internal and client processes and can usher projects through them with limited supervision. The SAE has a solid but developing understanding of the agency role, drug development and commercialization, and the industry environment.

Core Responsibilities

Account Administration

Build an understanding of the client, their products, med ed programs, and objectives for each project

Set up, develop, and manage effective account team administrative procedures

Represent client viewpoint in day-to-day project execution

Proactively manage account and client deliverables and agency process

Conduct regular status meetings to communicate project deliverables with the internal team

Manage steps necessary for client submissions

Take responsibility for filing and storage of client materials

Assist with administrative support for new business opportunities

Take responsibility for developing and updating action lists, status reports, and minutes

Take responsibility for compiling and managing databases and lists

Liaise with suppliers, eg, multimedia and design teams, to produce medical education projects in a range of formats, including online

Provide general office and administrative support as required

Ensure all written communication is produced within Virgo House Style, format, and quality with minimal errors

Keep track of account team costs

Accurately input hours worked into timesheets on SAP

Scientific Knowledge

Begin to develop an understanding of the scientific data behind the product, general knowledge of the therapeutic area, and other competitors

Begin to develop an understanding of scientific referencing

Be aware of current events and issues that relate to the therapeutic area and communicate to the team and client when necessary

Research information from a variety of different sources to identify educational needs

Event Management

Organize the logistics for external meetings, eg, researching and booking venues and accommodation, and confirming terms and conditions

Prepare briefing documents for all relevant parties, eg, speakers, production companies, and suppliers

Provide office support for account team members attending off-site events

Organize printed materials for events

Client Activity

Initiate project timeline development to meet all necessary client milestones

Liaise with client stakeholders and external vendors/team members to drive project execution

Communicate project updates to internal and external teams in a timely manner

Build an understanding of the client's internal environment including all relevant contacts and their job roles

Demonstrate an understanding of the role medical education plays in the client's business environment

Relationship Building

Build professional relationships with external suppliers

Build relationships with key opinion leaders

Act as a team player within the Virgo team

Industry Awareness

Familiarize yourself with clinical journals and conferences

Familiarize yourself with the healthcare and pharmaceutical industry and external environment

Begin to develop a global industry awareness

Experience/Skills Required

Excellent organization and administration skills

Excellent verbal and written communication skills

Systematic and logical approach to planning

Computer literate with MS Outlook, Word, Excel, and PowerPoint

Attention to detail

Accurate and proficient notetaking

Level of Experience

1-3 years of experience at a health care communications and/or logistics company

Qualification

Bachelor of Arts or Bachelor of Science preferred, or of graduate caliber

Virgo Characteristics

Team player

Reliable

Enthusiastic

Conscientious

Proactive

Self-motivated

Multitasker

Organized

Detail focused

Key Performance Indicators

Accuracy and timely distribution of daily priority action emails

Time management; meeting deadlines

Quality of written work, ie, client emails, status reports

Anecdotal client and supplier feedback

Annual performance objectives and performance appraisal

Salary Range: $60,000-$90,000

Actual compensation offered within the range will depend upon, among other factors: a candidate\'s skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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