FanDuel
Overview
Fraud and Risk Lead Supervisor (Daytime & Weekends) lead a team of Fraud Support Associates and supervise fraud customer experience and response across FanDuel Group brands. Oversee day-to-day fraud support operations to ensure industry-leading performance and compliance. Requires advanced understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming or related industries. Must pass required licensing as mandated by state gaming and racing regulatory bodies. Reports to the Fraud Support Senior Manager. Responsibilities
Supervise and coordinate fraud support operations during critical daytime and weekend hours Mentor, coach, and develop a team of Fraud Support Associates through performance reviews and career development planning Lead analysis and resolution of high-priority fraud cases, escalations, and chargebacks using advanced fraud detection tools and data sources Oversee service levels, handle times, quality scores, and maintain team KPIs while ensuring efficient fraud support operations and high QA standards Identify emerging fraud trends, bonus abuse patterns, and new threats; design and implement enhanced detection processes and countermeasures Partner with Prevention, Payments, and other operations teams to address complex fraud issues and coordinate evening shift coverage Provide detailed reports on new fraud trends, case outcomes, and operational performance to senior leadership Ensure fraud investigations and decisions meet regulatory requirements and maintain comprehensive documentation for audit purposes Qualifications
3+ years of fraud and/or customer support experience in iGaming, Sports Betting, DFS, or related online gaming fields preferred Bachelor's degree in business, accounting, finance, criminal justice or related field preferred Experience managing or mentoring a team of associates Advanced familiarity with online gaming fraud schemes and prevention strategies; strong analytical abilities; SQL experience preferred Competence with Salesforce or comparative CRM tooling Shift availability: 8:00 am – 8:00 pm EST; some weekend work required Knowledge of sports or experience in a heavily regulated industry is a plus Open to candidates with adjacent skill sets and willingness to learn About FanDuel
FanDuel Group is a premier mobile gaming company with brands across mobile wagering, iGaming, horse racing, and daily fantasy sports. Operates FanDuel TV and FanDuel TV+ with a presence across the United States, Canada, and Puerto Rico. FanDuel Group is a subsidiary of Flutter Entertainment. Benefits
We offer comprehensive benefits including health plans, fertility and family planning support, mental health resources, fitness benefits, generous PTO/sick leave, annual bonus and long-term incentives, 401(k) with up to 5% match, commuter benefits, pet insurance, and more. Benefits vary by location, role, and level. FanDuel is an equal opportunity employer and is committed to providing reasonable accommodations during the application and hiring process.
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Fraud and Risk Lead Supervisor (Daytime & Weekends) lead a team of Fraud Support Associates and supervise fraud customer experience and response across FanDuel Group brands. Oversee day-to-day fraud support operations to ensure industry-leading performance and compliance. Requires advanced understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming or related industries. Must pass required licensing as mandated by state gaming and racing regulatory bodies. Reports to the Fraud Support Senior Manager. Responsibilities
Supervise and coordinate fraud support operations during critical daytime and weekend hours Mentor, coach, and develop a team of Fraud Support Associates through performance reviews and career development planning Lead analysis and resolution of high-priority fraud cases, escalations, and chargebacks using advanced fraud detection tools and data sources Oversee service levels, handle times, quality scores, and maintain team KPIs while ensuring efficient fraud support operations and high QA standards Identify emerging fraud trends, bonus abuse patterns, and new threats; design and implement enhanced detection processes and countermeasures Partner with Prevention, Payments, and other operations teams to address complex fraud issues and coordinate evening shift coverage Provide detailed reports on new fraud trends, case outcomes, and operational performance to senior leadership Ensure fraud investigations and decisions meet regulatory requirements and maintain comprehensive documentation for audit purposes Qualifications
3+ years of fraud and/or customer support experience in iGaming, Sports Betting, DFS, or related online gaming fields preferred Bachelor's degree in business, accounting, finance, criminal justice or related field preferred Experience managing or mentoring a team of associates Advanced familiarity with online gaming fraud schemes and prevention strategies; strong analytical abilities; SQL experience preferred Competence with Salesforce or comparative CRM tooling Shift availability: 8:00 am – 8:00 pm EST; some weekend work required Knowledge of sports or experience in a heavily regulated industry is a plus Open to candidates with adjacent skill sets and willingness to learn About FanDuel
FanDuel Group is a premier mobile gaming company with brands across mobile wagering, iGaming, horse racing, and daily fantasy sports. Operates FanDuel TV and FanDuel TV+ with a presence across the United States, Canada, and Puerto Rico. FanDuel Group is a subsidiary of Flutter Entertainment. Benefits
We offer comprehensive benefits including health plans, fertility and family planning support, mental health resources, fitness benefits, generous PTO/sick leave, annual bonus and long-term incentives, 401(k) with up to 5% match, commuter benefits, pet insurance, and more. Benefits vary by location, role, and level. FanDuel is an equal opportunity employer and is committed to providing reasonable accommodations during the application and hiring process.
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