Marsh McLennan Agency
Overview
Job title:
Senior Benefits Account Executive
Job type:
FLSA Exempt
Responsibilities
Act as a main point of contact with the Producer
Function as a main contact with vendors to ensure proper processing of requests necessary to effectively maintain the client’s insurance program
Maintain positive client relationship and have the ability to analyze situations, make proactive decisions and manage the follow-through
Demonstrate a strong consultative ability to instruct and direct the client
Responsible for sharing knowledge, providing instruction, and delegating tasks to the Account Manager, Call Center, Benefits Admin, wellness and iCAF and any team member not specifically identified, as per Benefits Timeline
Inform Producer of upcoming deadlines and events
Maintain R: Drive/client files as per Department Guidelines
Manage “workflows” and administration as per Benefits Timeline
Manage and monitor administration of client benefit programs
Research and answer questions regarding client benefit plans, claims billings, etc.
Manage and/or Deliver Wellness Presentations so that client understands full scope of MMA vendor capabilities
Demonstrate proactive work style and a leadership role in all aspects of job performance
Manage upcoming deadlines and events (perhaps under direction of Executive Team Lead or Producer), informing and updating the Producer, as needed
In absence of more senior team members, provide direction and guidance to other team members when appropriate
Primary Contact With The Market Place
Build and maintain vendor relationships
Manage renewal bid/RFP strategy and process
Manage ongoing carrier/TPA/Vendor renewal negotiations on clients’ behalf
Oversee and monitor creation and maintenance of marketing binder as per Department guidelines and Benefit Timeline
Oversee and monitor follow up with carriers to ensure they have everything needed to quote clients’ Insurance program
Oversee and monitor preparation of market spreadsheets
Monitor and take appropriate action to ensure satisfactory vendor performance
Stay up-to-date on carrier plans and websites
Negotiate with carriers on cost and program design
Assist bSwift team with completion of the bSwift requirements document for any assigned clients that are engaging bSwift as their ben admin and online enrollment technology
Assist bSwift team with set-up of client web site as directed by Benefits Operations Manager
Primary Contact With The Client
Responsible for adherence to MMA Benefit Timeline Checklist to ensure appropriate level of service to client
Oversee Development and preparation of communication booklets as per Department Guidelines and Benefit Timeline
Ability to service our clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
Coordinate, Present and Attend Client Meetings including though not limited to
Responsible for visibility with client through occasional lunches and on-sight visits
Schedule Mid-year and Renewal Meetings – Prepare materials used in these meetings and deliver to Producer 7 days prior to meeting
Enrollment Meetings – Coordinate meeting agenda and times with Client and Carriers and conduct meetings as necessary
Develop stewardship report based on workflows in Benefit Point
Capable of gathering and analyzing ICAF, Milliman, Aggregate and DMW reports
Initiate own correspondence with clients and ensure timely delivery
Visit clients with or without Producer as necessary throughout the year for renewal, safety/loss control, information gathering, delivering policies, and payments
Check the Insurance Contract & Compliance
Review Summary Plan Descriptions and communicate corrections to vendors; ensure SPD is updated prior to sending to the client
Personally check all client policies
Oversee Compliance functions including: Benefit Timeline Checklist, Healthcare Reform Checklist, Self-Funded SPD Checklist, Stop Loss Checklist, Admin Agreement Checklist
Compliance oversight for Schedule A requests, Form 5500, Medicare Part D Disclosures and CMS Reporting, HIPAA and ERISA and COBRA
Review 1st bill following renewal for each line of coverage to ensure sold rates/enrollment counts are accurate
Teamwork
Function as a teammate of the Client Services team to ensure superior service to all MMA Clients
Demonstrate appropriate judgment regarding what tasks are managed at their level or delegated
Provide direction and guidance to other members when appropriate
Maintain a positive, professional attitude and treat clients, prospects, carriers/vendors, and agency employees with courtesy and respect
Represent the agency in a competent, professional manner and wear appropriate business attire for client events or meetings
Perform other duties as assigned by the Director of Client Services
Mentor Account Executives and Managers as part of training and development
Negotiate with carriers on cost and program design
Assist in plan recommendations for the client
Become a subject matter expert in a chosen area of interest or technical capability
Qualifications
Education: Bachelor’s Degree Preferred
Maintain Group 1 License
Internal: 2-3 years of Account Executive experience preferred
External: Minimum of 5-7 years of midmarket Account Executive experience preferred
Demonstrated participation in RHU, GBA or CEBS CE path
If no designation, then 7+ years of Account Executive experience preferred
Demonstrated ability to meet and exceed objectives through effective delegation and account management
Operational knowledge of Word, Excel, PowerPoint, Publisher and current internet technologies
Ability to travel to meet client service needs
Ability to speak professionally and comfortably in front of others
Demonstrate ability to multi-task and prioritize work
Willingness to work beyond scheduled hours when needed
Bilingual Spanish a major plus
Ability to service clients, vendors and co-workers effectively through problem solving, confidentiality, diplomacy, sensitivity and tact
Proactive, demonstrates leadership in client administration of the Benefits Program
Mastery of fully-insured benefits products, services, market dynamics, carriers/vendors
Functional knowledge of wellness programs and client advocacy concepts
Company Information Marsh & McLennan Agency offers competitive salaries and comprehensive benefits. For more information about our company, please visit marshmma.com/careers.
Details
Seniority level: Director
Employment type: Full-time
Job function: Sales and Business Development
Industries: Insurance
#J-18808-Ljbffr
Senior Benefits Account Executive
Job type:
FLSA Exempt
Responsibilities
Act as a main point of contact with the Producer
Function as a main contact with vendors to ensure proper processing of requests necessary to effectively maintain the client’s insurance program
Maintain positive client relationship and have the ability to analyze situations, make proactive decisions and manage the follow-through
Demonstrate a strong consultative ability to instruct and direct the client
Responsible for sharing knowledge, providing instruction, and delegating tasks to the Account Manager, Call Center, Benefits Admin, wellness and iCAF and any team member not specifically identified, as per Benefits Timeline
Inform Producer of upcoming deadlines and events
Maintain R: Drive/client files as per Department Guidelines
Manage “workflows” and administration as per Benefits Timeline
Manage and monitor administration of client benefit programs
Research and answer questions regarding client benefit plans, claims billings, etc.
Manage and/or Deliver Wellness Presentations so that client understands full scope of MMA vendor capabilities
Demonstrate proactive work style and a leadership role in all aspects of job performance
Manage upcoming deadlines and events (perhaps under direction of Executive Team Lead or Producer), informing and updating the Producer, as needed
In absence of more senior team members, provide direction and guidance to other team members when appropriate
Primary Contact With The Market Place
Build and maintain vendor relationships
Manage renewal bid/RFP strategy and process
Manage ongoing carrier/TPA/Vendor renewal negotiations on clients’ behalf
Oversee and monitor creation and maintenance of marketing binder as per Department guidelines and Benefit Timeline
Oversee and monitor follow up with carriers to ensure they have everything needed to quote clients’ Insurance program
Oversee and monitor preparation of market spreadsheets
Monitor and take appropriate action to ensure satisfactory vendor performance
Stay up-to-date on carrier plans and websites
Negotiate with carriers on cost and program design
Assist bSwift team with completion of the bSwift requirements document for any assigned clients that are engaging bSwift as their ben admin and online enrollment technology
Assist bSwift team with set-up of client web site as directed by Benefits Operations Manager
Primary Contact With The Client
Responsible for adherence to MMA Benefit Timeline Checklist to ensure appropriate level of service to client
Oversee Development and preparation of communication booklets as per Department Guidelines and Benefit Timeline
Ability to service our clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
Coordinate, Present and Attend Client Meetings including though not limited to
Responsible for visibility with client through occasional lunches and on-sight visits
Schedule Mid-year and Renewal Meetings – Prepare materials used in these meetings and deliver to Producer 7 days prior to meeting
Enrollment Meetings – Coordinate meeting agenda and times with Client and Carriers and conduct meetings as necessary
Develop stewardship report based on workflows in Benefit Point
Capable of gathering and analyzing ICAF, Milliman, Aggregate and DMW reports
Initiate own correspondence with clients and ensure timely delivery
Visit clients with or without Producer as necessary throughout the year for renewal, safety/loss control, information gathering, delivering policies, and payments
Check the Insurance Contract & Compliance
Review Summary Plan Descriptions and communicate corrections to vendors; ensure SPD is updated prior to sending to the client
Personally check all client policies
Oversee Compliance functions including: Benefit Timeline Checklist, Healthcare Reform Checklist, Self-Funded SPD Checklist, Stop Loss Checklist, Admin Agreement Checklist
Compliance oversight for Schedule A requests, Form 5500, Medicare Part D Disclosures and CMS Reporting, HIPAA and ERISA and COBRA
Review 1st bill following renewal for each line of coverage to ensure sold rates/enrollment counts are accurate
Teamwork
Function as a teammate of the Client Services team to ensure superior service to all MMA Clients
Demonstrate appropriate judgment regarding what tasks are managed at their level or delegated
Provide direction and guidance to other members when appropriate
Maintain a positive, professional attitude and treat clients, prospects, carriers/vendors, and agency employees with courtesy and respect
Represent the agency in a competent, professional manner and wear appropriate business attire for client events or meetings
Perform other duties as assigned by the Director of Client Services
Mentor Account Executives and Managers as part of training and development
Negotiate with carriers on cost and program design
Assist in plan recommendations for the client
Become a subject matter expert in a chosen area of interest or technical capability
Qualifications
Education: Bachelor’s Degree Preferred
Maintain Group 1 License
Internal: 2-3 years of Account Executive experience preferred
External: Minimum of 5-7 years of midmarket Account Executive experience preferred
Demonstrated participation in RHU, GBA or CEBS CE path
If no designation, then 7+ years of Account Executive experience preferred
Demonstrated ability to meet and exceed objectives through effective delegation and account management
Operational knowledge of Word, Excel, PowerPoint, Publisher and current internet technologies
Ability to travel to meet client service needs
Ability to speak professionally and comfortably in front of others
Demonstrate ability to multi-task and prioritize work
Willingness to work beyond scheduled hours when needed
Bilingual Spanish a major plus
Ability to service clients, vendors and co-workers effectively through problem solving, confidentiality, diplomacy, sensitivity and tact
Proactive, demonstrates leadership in client administration of the Benefits Program
Mastery of fully-insured benefits products, services, market dynamics, carriers/vendors
Functional knowledge of wellness programs and client advocacy concepts
Company Information Marsh & McLennan Agency offers competitive salaries and comprehensive benefits. For more information about our company, please visit marshmma.com/careers.
Details
Seniority level: Director
Employment type: Full-time
Job function: Sales and Business Development
Industries: Insurance
#J-18808-Ljbffr