WTW
Overview
Assistant Client Services Specialists – Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If you’re looking to work with a great team of exceptional property & casualty professionals while building your knowledge, skills and technical and professional experience with a stable, respected and dominant player in the world of global risk management and consulting, apply for this role today! The role focuses on day-to-day servicing of surety clients, building relationships with client decision makers, executing deliverables on the client’s behalf in accordance with SLAs and SOPs, and completing various administrative tasks. The Role
In this role you will be responsible for the day-to-day servicing of Surety clients. This will involve building relationships and working closely with client-decision makers, executing deliverables on our client’s behalf in accordance with our SLA’s and SOPs and completing various administrative tasks.
Issuance of surety bonds as well as related activities based on the specific instructions of the client and/or client manager
Ability to understand and interpret information in a bond request
Ability to quickly and accurately enter data from a bond request into the bond issuing system
Process renewals, cancellations/closures, and riders
Assist with resolution of client/carrier accounting issues
Prepare and submit billing
Report bonds to carriers and perform associated filing activities
Prepare written correspondence, reports and analyses as needed for management
Communicate effectively with clients, client managers and other team members
Participate in internal and external meetings
Maintain client confidentiality
Qualifications
The requirements include a blend of attention to detail, communication skills, and relevant experience.
Strong attention to detail
Excellent verbal and written communication skills
Ability to work independently and in a team setting
Strong customer service, presentation and organizational skills
Working knowledge of Microsoft Office including Excel, Word, and Outlook
0-2+ years insurance industry experience related to servicing accounts is a plus
Experience working with Surety, including in an insurance brokerage environment is a plus
Experience working with Epic and SurePath is a plus
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Company Description
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com. Company Benefits Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
EOE, including disability/vets Job Details Seniority level: Entry level
Employment type: Full-time
Job function: Other
This position will remain posted for a minimum of three business days from the date posted or until a sufficient candidate slate has been identified. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider qualified applicants with arrest and conviction records.
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Assistant Client Services Specialists – Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If you’re looking to work with a great team of exceptional property & casualty professionals while building your knowledge, skills and technical and professional experience with a stable, respected and dominant player in the world of global risk management and consulting, apply for this role today! The role focuses on day-to-day servicing of surety clients, building relationships with client decision makers, executing deliverables on the client’s behalf in accordance with SLAs and SOPs, and completing various administrative tasks. The Role
In this role you will be responsible for the day-to-day servicing of Surety clients. This will involve building relationships and working closely with client-decision makers, executing deliverables on our client’s behalf in accordance with our SLA’s and SOPs and completing various administrative tasks.
Issuance of surety bonds as well as related activities based on the specific instructions of the client and/or client manager
Ability to understand and interpret information in a bond request
Ability to quickly and accurately enter data from a bond request into the bond issuing system
Process renewals, cancellations/closures, and riders
Assist with resolution of client/carrier accounting issues
Prepare and submit billing
Report bonds to carriers and perform associated filing activities
Prepare written correspondence, reports and analyses as needed for management
Communicate effectively with clients, client managers and other team members
Participate in internal and external meetings
Maintain client confidentiality
Qualifications
The requirements include a blend of attention to detail, communication skills, and relevant experience.
Strong attention to detail
Excellent verbal and written communication skills
Ability to work independently and in a team setting
Strong customer service, presentation and organizational skills
Working knowledge of Microsoft Office including Excel, Word, and Outlook
0-2+ years insurance industry experience related to servicing accounts is a plus
Experience working with Surety, including in an insurance brokerage environment is a plus
Experience working with Epic and SurePath is a plus
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Company Description
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com. Company Benefits Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
EOE, including disability/vets Job Details Seniority level: Entry level
Employment type: Full-time
Job function: Other
This position will remain posted for a minimum of three business days from the date posted or until a sufficient candidate slate has been identified. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider qualified applicants with arrest and conviction records.
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