Wix
Senior Enterprise Customer Success Manager
Join to apply for the
Senior Enterprise Customer Success Manager
role at
Wix Senior Enterprise Customer Success Manager
1 day ago Be among the first 25 applicants Join to apply for the
Senior Enterprise Customer Success Manager
role at
Wix Get AI-powered advice on this job and more exclusive features. Job Description
Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will: Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success Understand the technical and business environments of our customers to drive growth and achieve business outcomes Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact Partner with product teams to create customized onboarding workshops and training Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions
Job Description
Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will:
Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success Understand the technical and business environments of our customers to drive growth and achieve business outcomes Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact Partner with product teams to create customized onboarding workshops and training Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions
Qualifications
7+ years of experience in account management or customer success roles, including 3+ years managing large strategic accounts (SaaS + Enterprise level experience preferred) Expertise in user journey, marketing, GTM strategies, integrations, and data analysis Skilled in identifying customer objectives and pain points, with proven ability to drive customer satisfaction, adoption, growth, and retention Exceptional communication and presentation skills, including executive-level interactions Strong organizational, project and time management skills Adaptable and capable of thriving under pressure in a dynamic environment
Additional Information
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
The approximate base compensation is $128,000- $144,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package.
The final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.
You can read more about our comprehensive benefits package here
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet and Software Development Referrals increase your chances of interviewing at Wix by 2x Get notified about new Customer Success Manager jobs in
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Join to apply for the
Senior Enterprise Customer Success Manager
role at
Wix Senior Enterprise Customer Success Manager
1 day ago Be among the first 25 applicants Join to apply for the
Senior Enterprise Customer Success Manager
role at
Wix Get AI-powered advice on this job and more exclusive features. Job Description
Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will: Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success Understand the technical and business environments of our customers to drive growth and achieve business outcomes Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact Partner with product teams to create customized onboarding workshops and training Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions
Job Description
Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will:
Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success Understand the technical and business environments of our customers to drive growth and achieve business outcomes Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact Partner with product teams to create customized onboarding workshops and training Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions
Qualifications
7+ years of experience in account management or customer success roles, including 3+ years managing large strategic accounts (SaaS + Enterprise level experience preferred) Expertise in user journey, marketing, GTM strategies, integrations, and data analysis Skilled in identifying customer objectives and pain points, with proven ability to drive customer satisfaction, adoption, growth, and retention Exceptional communication and presentation skills, including executive-level interactions Strong organizational, project and time management skills Adaptable and capable of thriving under pressure in a dynamic environment
Additional Information
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
The approximate base compensation is $128,000- $144,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package.
The final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.
You can read more about our comprehensive benefits package here
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet and Software Development Referrals increase your chances of interviewing at Wix by 2x Get notified about new Customer Success Manager jobs in
New York, United States . New York, NY $80,000.00-$110,000.00 1 day ago Enterprise Customer Success Manager (ELM)
New York, NY $110,000.00-$115,000.00 14 hours ago New York, NY $120,000.00-$150,000.00 2 weeks ago New York, NY $110,000.00-$130,000.00 2 months ago New York, NY $120,000.00-$150,000.00 3 weeks ago New York, NY $95,000.00-$120,000.00 2 weeks ago Associate Customer Success Manager, Uber Direct
New York, NY $79,000.00-$98,000.00 1 day ago New York, NY $75,000.00-$80,000.00 1 month ago New York, NY $100,000.00-$130,000.00 2 days ago New York, NY $80,000.00-$100,000.00 1 month ago New York, NY $65,000.00-$75,000.00 3 days ago Enterprise Customer Success Manager (Salesforce Certified)
New York, NY $80,000.00-$110,000.00 3 days ago New York, NY $75,000.00-$140,000.00 1 month ago New York, NY $100,000.00-$120,000.00 1 month ago New York, NY $120,000.00-$130,000.00 4 days ago New York, NY $85,000.00-$90,000.00 16 hours ago New York, NY $120,000.00-$150,000.00 1 week ago Customer Success Manager, Enterprise Accounts
New York, NY $75,000.00-$100,000.00 1 month ago New York, NY $85,000.00-$100,000.00 1 week ago New York, NY $100,000.00-$140,000.00 4 months ago New York, United States $120,000.00-$150,000.00 2 weeks ago New York, NY $114,000.00-$143,000.00 1 week ago New York, NY $70,500.00-$70,500.00 3 weeks ago New York, NY $80,000.00-$100,000.00 3 days ago New York, NY $130,000.00-$190,000.00 2 months ago New York, NY $90,000.00-$110,000.00 2 weeks ago New York, NY $126,500.00-$203,550.00 1 week ago Customer Success Manager – Large Enterprise
New York, NY $150,000.00-$180,000.00 1 month ago New York, NY $130,000.00-$150,000.00 1 month ago New York, NY $145,000.00-$160,000.00 3 weeks ago New York, NY $95,000.00-$125,000.00 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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