Dayshape
Senior Enterprise Customer Success Manager (US)
Base pay range: $120,000.00/yr - $150,000.00/yr Location: United States (remote-friendly; in-person collaboration with US team and UK team) About Us We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform helps organizations achieve extraordinary results. Our enterprise platform combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. Why our customers love Dayshape: We help professional firms optimize margins and increase revenue, unlocking access to more profitable work. We provide complete operational visibility today and the tools to confidently predict tomorrow. We empower firms to be where top talent wants to work and where top clients want to buy from. About The Role The Senior Enterprise Customer Success Manager will manage a portfolio of complex accounts that require strong relationship management and a consultative approach. We focus on user adoption and driving value via feature usage and optimisation, working as our customers’ strategic advisor to ensure they’re getting maximum ROI from Dayshape. What You’ll Do
Manage and host regular customer meetings and calls, meet customers in-person at various points throughout the year, primarily in the US Build a detailed understanding of the customer’s organization to develop and maintain strategic account plans, identifying opportunities for ARR growth, renewal or adoption risks, relationship expansion, executive engagement, and strategies to improve customer satisfaction Own the commercial relationship with the customer including hosting QBRs and using these to discuss key opportunities relating to renewals, expansions or additional countries that may require Dayshape’s services Create, maintain and distribute monthly status reports, health scores and other key metrics Manage stakeholders throughout the customer’s organization, ranging from super users, product owners, resource managers, and C-suite (including CIO) Monitor and encourage product usage, proactively identifying where to provide training or resources to increase adoption and help customer stakeholders measure their ROI Nurture customers into becoming advocates who can provide testimonials, case studies, or referrals Participate during Dayshape implementation, working closely with the Professional Services team Provide regular training sessions, webinars, or workshops to customers to ensure they are maximizing their use of Dayshape and to showcase new features Align internal resources to drive outcomes with your customers, including stakeholders in Product, support, and operations Provide a feedback loop to our Product department to help them understand customer needs and shape the roadmap accordingly Proactively communicate any changes or product updates to the customer and collect and share feedback as the voice of the customer within Dayshape About You
Significant experience working in Customer Success or Account Management at a senior level with enterprise customers, including managing 6- or 7-figure deal sizes and building relationships with executive-level personas Deep understanding of how complex Professional Services firms operate Experience directly influencing revenue expansion (upsell, cross-sell, and relationship expansions) Experience designing and delivering strategies that improve deployment, adoption, engagement, and ROI Experience selling software and/or SaaS Able to challenge customers’ thinking and lead conversations when required Self-sufficient with an entrepreneurial and customer-first mindset Able to tailor communication across functions and levels, including leading webinars and public speaking Strong presenter of technical and business solutions Collaborative and able to engage stakeholders to investigate and tackle issues Experience improving customer treatment strategies, cross-functional alignment, and CS processes at high-growth firms Highly organized with the ability to manage multiple relationships and projects concurrently Comfortable mentoring and leading junior team members Bonus points if you have
Experience with Professional Services or Public Accounting customers Experience with HR/ERP systems (e.g., SAP, Workday) What You’ll Get
Salary $120,000-$140,000 dependent on experience Annual performance-based incentive Generous vacation (20 days) plus public holidays Vacation days increase by 1 day per year to a maximum of 27 Comprehensive healthcare plan 401k At least $1,400 per year for professional and personal development Regular All Hands meetings and monthly team events Volunteering time up to 20 hours per year Innovation Week twice a year Supportive, collaborative team culture Working Details
This is a full-time role (37.5 hours per week). We are looking for someone to join the team remotely in the New Jersey tri-state area (New York, New Jersey, Pennsylvania), or in/around Austin, Texas, to facilitate remote collaboration with our UK team and occasional in-person collaboration with our remote US team. Equal opportunity employer: diversity is a strength, and we encourage applications from all backgrounds. Closing date for applications: Wednesday 15th October at 12:00pm EST. Initial interviews will be conducted around the closing date. A successful candidate may be subject to background checks and will have an opportunity to declare anything beforehand.
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Base pay range: $120,000.00/yr - $150,000.00/yr Location: United States (remote-friendly; in-person collaboration with US team and UK team) About Us We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform helps organizations achieve extraordinary results. Our enterprise platform combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. Why our customers love Dayshape: We help professional firms optimize margins and increase revenue, unlocking access to more profitable work. We provide complete operational visibility today and the tools to confidently predict tomorrow. We empower firms to be where top talent wants to work and where top clients want to buy from. About The Role The Senior Enterprise Customer Success Manager will manage a portfolio of complex accounts that require strong relationship management and a consultative approach. We focus on user adoption and driving value via feature usage and optimisation, working as our customers’ strategic advisor to ensure they’re getting maximum ROI from Dayshape. What You’ll Do
Manage and host regular customer meetings and calls, meet customers in-person at various points throughout the year, primarily in the US Build a detailed understanding of the customer’s organization to develop and maintain strategic account plans, identifying opportunities for ARR growth, renewal or adoption risks, relationship expansion, executive engagement, and strategies to improve customer satisfaction Own the commercial relationship with the customer including hosting QBRs and using these to discuss key opportunities relating to renewals, expansions or additional countries that may require Dayshape’s services Create, maintain and distribute monthly status reports, health scores and other key metrics Manage stakeholders throughout the customer’s organization, ranging from super users, product owners, resource managers, and C-suite (including CIO) Monitor and encourage product usage, proactively identifying where to provide training or resources to increase adoption and help customer stakeholders measure their ROI Nurture customers into becoming advocates who can provide testimonials, case studies, or referrals Participate during Dayshape implementation, working closely with the Professional Services team Provide regular training sessions, webinars, or workshops to customers to ensure they are maximizing their use of Dayshape and to showcase new features Align internal resources to drive outcomes with your customers, including stakeholders in Product, support, and operations Provide a feedback loop to our Product department to help them understand customer needs and shape the roadmap accordingly Proactively communicate any changes or product updates to the customer and collect and share feedback as the voice of the customer within Dayshape About You
Significant experience working in Customer Success or Account Management at a senior level with enterprise customers, including managing 6- or 7-figure deal sizes and building relationships with executive-level personas Deep understanding of how complex Professional Services firms operate Experience directly influencing revenue expansion (upsell, cross-sell, and relationship expansions) Experience designing and delivering strategies that improve deployment, adoption, engagement, and ROI Experience selling software and/or SaaS Able to challenge customers’ thinking and lead conversations when required Self-sufficient with an entrepreneurial and customer-first mindset Able to tailor communication across functions and levels, including leading webinars and public speaking Strong presenter of technical and business solutions Collaborative and able to engage stakeholders to investigate and tackle issues Experience improving customer treatment strategies, cross-functional alignment, and CS processes at high-growth firms Highly organized with the ability to manage multiple relationships and projects concurrently Comfortable mentoring and leading junior team members Bonus points if you have
Experience with Professional Services or Public Accounting customers Experience with HR/ERP systems (e.g., SAP, Workday) What You’ll Get
Salary $120,000-$140,000 dependent on experience Annual performance-based incentive Generous vacation (20 days) plus public holidays Vacation days increase by 1 day per year to a maximum of 27 Comprehensive healthcare plan 401k At least $1,400 per year for professional and personal development Regular All Hands meetings and monthly team events Volunteering time up to 20 hours per year Innovation Week twice a year Supportive, collaborative team culture Working Details
This is a full-time role (37.5 hours per week). We are looking for someone to join the team remotely in the New Jersey tri-state area (New York, New Jersey, Pennsylvania), or in/around Austin, Texas, to facilitate remote collaboration with our UK team and occasional in-person collaboration with our remote US team. Equal opportunity employer: diversity is a strength, and we encourage applications from all backgrounds. Closing date for applications: Wednesday 15th October at 12:00pm EST. Initial interviews will be conducted around the closing date. A successful candidate may be subject to background checks and will have an opportunity to declare anything beforehand.
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