Macy's
Retail Cosmetics Sales Counter Manager - MAC, The Gardens - Full Time
Macy's, Florida, New York, United States
Retail Cosmetics Sales Counter Manager - MAC, The Gardens - Full Time
Base pay range: $16.50/hr - $25.50/hr
Be part of an amazing story. Macy’s is more than just a store. We’re a story that has been part of American shopping culture for over 160 years, including innovations, traditions, and memorable customer moments.
Job Overview As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, customer engagement, and account management to deliver personalized consultations and expert product knowledge that align with each customer’s beauty goals.
You will inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. A focus on client development includes outreach, follow-up, and consistent, personalized service to grow a loyal customer base.
In addition to meeting and exceeding sales goals, you will analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You’ll oversee stock presentation, hygiene standards, and team performance to ensure an exceptional brand experience.
How Our Counter Managers Spend Their Day
Lead by example: energize the team, greet colleagues warmly, and ensure the counter is polished and prepared for customers. Review daily sales goals, stay informed on new launches, top products, and beauty trends to lead with confidence.
On the floor, welcome customers with genuine hospitality, make eye contact, and start personal conversations that build lasting relationships.
Maintain a shoppable space with clean testers, current signage and pricing, and brand-standard displays. Support merchandising updates and keep the space visually appealing.
Coach the team to highlight Loyalty benefits, ensure customers leave with what they need, and close interactions warmly using the customer’s name when possible.
Collaborate with peers to support excellent service and learn from one another to improve store results.
Continuously strive for improvement, meet sales goals, and deliver strong store results.
Note:
Full-time colleagues are typically scheduled to work 30+ hours per week; hours vary by business needs and availability. Information regarding hours for benefit eligibility is provided by the company.
Who You Are And What You Will Do
Deliver exceptional customer service through personalized consultations and product knowledge.
Build lasting relationships with clients and drive development through outreach and follow-up.
Review and analyze business performance and implement strategies to grow sales and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed on new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
Must be able to: communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules in English.
Essential Physical Requirements
Talking, lifting, constant movement, standing, and reaching with arms and hands.
Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and handheld equipment, including cash register operations.
What We Can Offer You Join a dynamic, inclusive environment with competitive pay and benefits. We offer comprehensive health and wellness coverage, a 401(k) match, paid time off and holidays, leadership development, and opportunities for career growth. You may also participate in colleague resource groups and community volunteering.
Some Additional Benefits We Offer Include
Merchandise discounts
Performance-based incentives
Annual merit review
Employee assistance program with mental health counseling and legal/financial advice
About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, improving operations, enhancing the online experience, or designing an in-store experience, Macy’s offers opportunities to be part of memorable moments in people’s lives.
Join us and help write the next chapter in our story – Apply Today!
This job description is not all-inclusive and may be amended. Macy’s is an Equal Opportunity Employer and an inclusive work environment.
Seniority level Not Applicable
Employment type Full-time
Job function Sales and Business Development
Industries Retail Apparel and Fashion
Referrals increase your chances of interviewing at Macy's.
Get notified about new Cosmetics Specialist jobs in Palm Beach Gardens, FL.
#J-18808-Ljbffr
Be part of an amazing story. Macy’s is more than just a store. We’re a story that has been part of American shopping culture for over 160 years, including innovations, traditions, and memorable customer moments.
Job Overview As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, customer engagement, and account management to deliver personalized consultations and expert product knowledge that align with each customer’s beauty goals.
You will inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. A focus on client development includes outreach, follow-up, and consistent, personalized service to grow a loyal customer base.
In addition to meeting and exceeding sales goals, you will analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You’ll oversee stock presentation, hygiene standards, and team performance to ensure an exceptional brand experience.
How Our Counter Managers Spend Their Day
Lead by example: energize the team, greet colleagues warmly, and ensure the counter is polished and prepared for customers. Review daily sales goals, stay informed on new launches, top products, and beauty trends to lead with confidence.
On the floor, welcome customers with genuine hospitality, make eye contact, and start personal conversations that build lasting relationships.
Maintain a shoppable space with clean testers, current signage and pricing, and brand-standard displays. Support merchandising updates and keep the space visually appealing.
Coach the team to highlight Loyalty benefits, ensure customers leave with what they need, and close interactions warmly using the customer’s name when possible.
Collaborate with peers to support excellent service and learn from one another to improve store results.
Continuously strive for improvement, meet sales goals, and deliver strong store results.
Note:
Full-time colleagues are typically scheduled to work 30+ hours per week; hours vary by business needs and availability. Information regarding hours for benefit eligibility is provided by the company.
Who You Are And What You Will Do
Deliver exceptional customer service through personalized consultations and product knowledge.
Build lasting relationships with clients and drive development through outreach and follow-up.
Review and analyze business performance and implement strategies to grow sales and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed on new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
Must be able to: communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules in English.
Essential Physical Requirements
Talking, lifting, constant movement, standing, and reaching with arms and hands.
Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and handheld equipment, including cash register operations.
What We Can Offer You Join a dynamic, inclusive environment with competitive pay and benefits. We offer comprehensive health and wellness coverage, a 401(k) match, paid time off and holidays, leadership development, and opportunities for career growth. You may also participate in colleague resource groups and community volunteering.
Some Additional Benefits We Offer Include
Merchandise discounts
Performance-based incentives
Annual merit review
Employee assistance program with mental health counseling and legal/financial advice
About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, improving operations, enhancing the online experience, or designing an in-store experience, Macy’s offers opportunities to be part of memorable moments in people’s lives.
Join us and help write the next chapter in our story – Apply Today!
This job description is not all-inclusive and may be amended. Macy’s is an Equal Opportunity Employer and an inclusive work environment.
Seniority level Not Applicable
Employment type Full-time
Job function Sales and Business Development
Industries Retail Apparel and Fashion
Referrals increase your chances of interviewing at Macy's.
Get notified about new Cosmetics Specialist jobs in Palm Beach Gardens, FL.
#J-18808-Ljbffr