Macy's
Seasonal Retail Commission Sales Associate - Fine Jewelry, Santa Ana Mainplace
Macy's, Santa Ana, California, United States, 92725
Overview
Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured hearts and minds for more than 160 years, with innovations, traditions, inspiring stores, irresistible products, and seasonal moments like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. These stories are part of what makes Macy’s a special place to work. Job Overview As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, other key responsibilities of the role include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You will also ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department. How our Fine Jewelry Colleagues spend their day… Colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions so they’re fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer — offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships and encourage repeat visits. Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, stock replenishment, updating signs and pricing, and supporting any needed merchandise moves. They always finish strong — sharing loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you, often assisting with bagging and using the customer’s name. We believe service starts with each other — supporting one another with honesty, care, and collaboration to better serve our customers and communities. We know excellence is a journey. We strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. Who You Are Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English
Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education In addition to sales goals, achieving Client and Protection plan goals Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Meeting and surpassing daily sales goals by delivering exceptional service Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience 1-2 years of related experience required Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions What We Can Offer You Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and participate in volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. STORES00
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Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured hearts and minds for more than 160 years, with innovations, traditions, inspiring stores, irresistible products, and seasonal moments like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. These stories are part of what makes Macy’s a special place to work. Job Overview As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, other key responsibilities of the role include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You will also ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department. How our Fine Jewelry Colleagues spend their day… Colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions so they’re fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer — offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships and encourage repeat visits. Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, stock replenishment, updating signs and pricing, and supporting any needed merchandise moves. They always finish strong — sharing loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you, often assisting with bagging and using the customer’s name. We believe service starts with each other — supporting one another with honesty, care, and collaboration to better serve our customers and communities. We know excellence is a journey. We strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. Who You Are Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English
Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education In addition to sales goals, achieving Client and Protection plan goals Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Meeting and surpassing daily sales goals by delivering exceptional service Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience 1-2 years of related experience required Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions What We Can Offer You Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and participate in volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. STORES00
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