Priceline
Overview
Join to apply for the
BPO Sales Operations Manager
role at Priceline. This role is eligible for our hybrid work model: Two days in-office. Priceline Partner Solutions is seeking an experienced leader to manage global BPO sales programs. The ideal candidate will have a strong background in vendor management within sales-focused contact centers and will use data-driven insights to improve conversion, revenue, and quality. This role requires aligning offshore partners to Priceline’s sales strategy, driving continuous improvement, and influencing vendor leadership to achieve sales outcomes. In This Role, You Will
Oversee daily sales performance operations across offshore contact center locations. Ensure consistent execution of sales performance strategies across partner relationships and regions. Communicate and drive sales performance goals in partnership with vendor teams. Lead vendor performance management for sales programs: set targets, review pipelines, coach vendor leadership, and implement conversion playbooks. Use data insights to influence vendor actions, translate findings into clear directives, and track impact. Evaluate and analyze performance reports (hourly, daily, weekly, monthly) to identify key drivers and direct corrective actions with vendors. Conduct root cause analysis for sales and quality trends, developing and owning action plans with vendor leaders. Monitor sales performance, implement conversion improvement plans, and create proactive strategies to achieve sales targets. Build collaborative working relationships with cross-functional peers to maintain operational expertise. Coordinate quarterly and annual business reviews (QBRs and ABRs), enhancing templates to align with sales performance goals. Collaborate on the design and testing of new sales promotions and affiliate programs. Stay current on industry trends and emerging technologies, including AI initiatives, to adapt strategies and maintain operational excellence. Who You Are
5+ years of experience leading sales-focused BPO/contact center programs, including 3+ years managing vendor performance across global locations. Demonstrated success in driving conversion and revenue by leading vendor teams, not just individual sales. Strong analytical skills with the ability to use performance data to coach vendors, identify opportunities, and implement improvement plans. Note: This is a sales operations leadership role focused on vendor management. It is not solely a project management or analytics position. Travel up to 40% domestically and internationally to vendor sites, business reviews, or industry-related events as required. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Tableau, Jira, Service Desk, and Google Workspace tools (Drive, Gmail, Sheets, Slides, Docs). Strong organizational, communication, and relationship-building skills. Experience with Project Management or Six Sigma methodologies is a plus. Ability to thrive in fast-paced, deadline-driven environments. Knowledge of emerging trends in sales within the travel industry is advantageous. Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust. The Right Results, the Right Way is not just a motto at Priceline — it’s a way of life. Unquestionable integrity and ethics are essential. Salary and Additional Details
The salary range for this position is $75,000-$95,000. There are a variety of factors that go into determining a salary range, including external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant. Who We Are
WE ARE PRICELINE. Priceline is part of the Booking Holdings, Inc. family of companies, a global online travel company. Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world.
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Join to apply for the
BPO Sales Operations Manager
role at Priceline. This role is eligible for our hybrid work model: Two days in-office. Priceline Partner Solutions is seeking an experienced leader to manage global BPO sales programs. The ideal candidate will have a strong background in vendor management within sales-focused contact centers and will use data-driven insights to improve conversion, revenue, and quality. This role requires aligning offshore partners to Priceline’s sales strategy, driving continuous improvement, and influencing vendor leadership to achieve sales outcomes. In This Role, You Will
Oversee daily sales performance operations across offshore contact center locations. Ensure consistent execution of sales performance strategies across partner relationships and regions. Communicate and drive sales performance goals in partnership with vendor teams. Lead vendor performance management for sales programs: set targets, review pipelines, coach vendor leadership, and implement conversion playbooks. Use data insights to influence vendor actions, translate findings into clear directives, and track impact. Evaluate and analyze performance reports (hourly, daily, weekly, monthly) to identify key drivers and direct corrective actions with vendors. Conduct root cause analysis for sales and quality trends, developing and owning action plans with vendor leaders. Monitor sales performance, implement conversion improvement plans, and create proactive strategies to achieve sales targets. Build collaborative working relationships with cross-functional peers to maintain operational expertise. Coordinate quarterly and annual business reviews (QBRs and ABRs), enhancing templates to align with sales performance goals. Collaborate on the design and testing of new sales promotions and affiliate programs. Stay current on industry trends and emerging technologies, including AI initiatives, to adapt strategies and maintain operational excellence. Who You Are
5+ years of experience leading sales-focused BPO/contact center programs, including 3+ years managing vendor performance across global locations. Demonstrated success in driving conversion and revenue by leading vendor teams, not just individual sales. Strong analytical skills with the ability to use performance data to coach vendors, identify opportunities, and implement improvement plans. Note: This is a sales operations leadership role focused on vendor management. It is not solely a project management or analytics position. Travel up to 40% domestically and internationally to vendor sites, business reviews, or industry-related events as required. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Tableau, Jira, Service Desk, and Google Workspace tools (Drive, Gmail, Sheets, Slides, Docs). Strong organizational, communication, and relationship-building skills. Experience with Project Management or Six Sigma methodologies is a plus. Ability to thrive in fast-paced, deadline-driven environments. Knowledge of emerging trends in sales within the travel industry is advantageous. Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust. The Right Results, the Right Way is not just a motto at Priceline — it’s a way of life. Unquestionable integrity and ethics are essential. Salary and Additional Details
The salary range for this position is $75,000-$95,000. There are a variety of factors that go into determining a salary range, including external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant. Who We Are
WE ARE PRICELINE. Priceline is part of the Booking Holdings, Inc. family of companies, a global online travel company. Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world.
#J-18808-Ljbffr