DoorDash
Associate Manager, New Verticals - Shopping Experience Strategy & Operations
DoorDash, Los Angeles, California, United States, 90079
Associate Manager, New Verticals - Shopping Experience Strategy & Operations
Join to apply for the Associate Manager, New Verticals - Shopping Experience Strategy & Operations role at
DoorDash . About The Team
New Verticals is a lean team in growth mode at DoorDash that is building and scaling new categories for our customers, leveraging the DoorDash platform. New Verticals includes over 100K grocery, convenience, alcohol, retail and DashMart businesses. The Shopping Experience team supports our New Verticals platform, with a focus on making the end-to-end DoorDash customer experience faster, easier and more delightful than shopping in store. About The Role
Personalization is critical to delivering a seamless customer experience. We’re looking for someone to join our team and lead our Personalization efforts across New Verticals (Grocery, Convenience, Alcohol, and Retail). You will be responsible for defining, executing and optimizing product initiatives aimed at personalizing the end-to-end customer experience. You will work closely with product, engineering, and data science to launch ML-powered experiences that make shopping 10x better for our customers. You’ll dive deep into data to understand consumer behavior, measure impact, and identify opportunities to improve personalization across the app. You’ll report into a Senior Manager on our New Verticals Strategy & Operations team. We operate in a hybrid model so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly! You’re Excited About This Opportunity Because You Will… Build. You’ll have your fingerprints all over DoorDash’s New Verticals business, across grocery, convenience, retail, alcohol and more. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers. Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. You’ll work with a cross-functional team, including Product, Engineering, Data Science, and Design to build this new line of business for DoorDash. We’re Excited About You Because… You have 4-6+ years of experience. You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience). You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you. You’re customer focused. You are able to identify consumer pain points, lead with the consumer front of mind and build a strategy to enhance our consumer experience. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel. You can use this ability to support product use cases and troubleshoot issues. You aren’t afraid to dive into technical concepts. You’re eager to understand how things work under the hood, from ML models to engineering architecture. You can collaborate seamlessly with technical teams to translate complex concepts into clear business strategies and customer outcomes. You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments. You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad. You have a completed Bachelor’s Degree. Notice to Applicants
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only. We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey. Compensation & Benefits
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits match, and more. To learn more about our benefits, visit our careers page here. Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $98,600—$145,000 USD About DoorDash
DoorDash’s mission is to empower local economies by helping people move quickly, learn, and reiterate to make impactful decisions for Dashers, merchant partners, and consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company known for delivering food to a company people turn to for any and all goods. DoorDash offers a comprehensive benefits package, including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent subtler forms of inappropriate behavior and value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Seniority level
Mid-Senior level Employment type
Part-time Job function
Other Industries
Software Development
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Join to apply for the Associate Manager, New Verticals - Shopping Experience Strategy & Operations role at
DoorDash . About The Team
New Verticals is a lean team in growth mode at DoorDash that is building and scaling new categories for our customers, leveraging the DoorDash platform. New Verticals includes over 100K grocery, convenience, alcohol, retail and DashMart businesses. The Shopping Experience team supports our New Verticals platform, with a focus on making the end-to-end DoorDash customer experience faster, easier and more delightful than shopping in store. About The Role
Personalization is critical to delivering a seamless customer experience. We’re looking for someone to join our team and lead our Personalization efforts across New Verticals (Grocery, Convenience, Alcohol, and Retail). You will be responsible for defining, executing and optimizing product initiatives aimed at personalizing the end-to-end customer experience. You will work closely with product, engineering, and data science to launch ML-powered experiences that make shopping 10x better for our customers. You’ll dive deep into data to understand consumer behavior, measure impact, and identify opportunities to improve personalization across the app. You’ll report into a Senior Manager on our New Verticals Strategy & Operations team. We operate in a hybrid model so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly! You’re Excited About This Opportunity Because You Will… Build. You’ll have your fingerprints all over DoorDash’s New Verticals business, across grocery, convenience, retail, alcohol and more. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers. Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. You’ll work with a cross-functional team, including Product, Engineering, Data Science, and Design to build this new line of business for DoorDash. We’re Excited About You Because… You have 4-6+ years of experience. You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience). You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you. You’re customer focused. You are able to identify consumer pain points, lead with the consumer front of mind and build a strategy to enhance our consumer experience. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel. You can use this ability to support product use cases and troubleshoot issues. You aren’t afraid to dive into technical concepts. You’re eager to understand how things work under the hood, from ML models to engineering architecture. You can collaborate seamlessly with technical teams to translate complex concepts into clear business strategies and customer outcomes. You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments. You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad. You have a completed Bachelor’s Degree. Notice to Applicants
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only. We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey. Compensation & Benefits
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits match, and more. To learn more about our benefits, visit our careers page here. Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $98,600—$145,000 USD About DoorDash
DoorDash’s mission is to empower local economies by helping people move quickly, learn, and reiterate to make impactful decisions for Dashers, merchant partners, and consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company known for delivering food to a company people turn to for any and all goods. DoorDash offers a comprehensive benefits package, including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent subtler forms of inappropriate behavior and value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Seniority level
Mid-Senior level Employment type
Part-time Job function
Other Industries
Software Development
#J-18808-Ljbffr