RHA Health Services, LLC
Employee Benefits Specialist
RHA Health Services, LLC, Atlanta, Georgia, United States, 30383
Overview
Join to apply for the
Employee Benefits Specialist
role at
RHA Health Services, LLC . We are hiring for:
Employee Benefits Specialist Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Responsibilities
Provide proactive support to HR functions for the units assigned to promote our culture of caring and leadership. Participate on HR projects and initiatives including Employee Relations, HR Audits and Compliance, and obtaining/analyzing HR data to support Operations goals. Engage in Talent Management activities including recruiting, onboarding, and training. Lead Total Rewards activities including Benefits Management, Work-Live Balance programs, Compensation administration, and Reward Program implementation. Provide backup for HR Department members as needed. Education, Licensure, and Experience
Four-year college degree in Human Resources. Physical Requirements
Regularly lift 10 lbs; must be able to lift a minimum of 15 lbs, pull a minimum of 10 lbs, squat, kneel, crawl, crouch, climb, and stoop. Must use hands to finger, handle, or feel objects; regularly stand and walk. CPR proficiency from floor level; vision requirements include close, distance, and peripheral vision; must be able to talk and hear. Duties and Responsibilities
Employee Support and Case Resolution
Serve as tier-2/tier-3 escalation for complex benefits inquiries; ensure timely, accurate resolution and excellent service. Educate employees and leaders on plan features, eligibility rules, waiting periods, cost, and self-service navigation; create FAQs and quick-reference guides. Track cases to closure, monitor SLAs/CSAT, identify themes, and recommend fixes. Plan Administration and Data Integrity
Process/audit new hire enrollments, life events, returns from leave, and terminations; validate dates and documentation. Run routine eligibility and dependent verification audits; correct errors and coach end-users to prevent recurrences. Own routine HCM/benefits data audits; partner with Payroll on deduction accuracy and retroactivity. Open Enrollment (OE) and Year-Round Communications
Lead OE workstreams: rate/table audits, event configuration testing, QA checklist, data validation, blackout coordination, and reconciliation. Produce OE guides, plan comparisons, and communications cadence; facilitate employee info sessions and support leaders with toolkits. Track OE completion and intervene with targeted outreach to non-responders. Vendor, Carrier, Billing, and File Feeds
Serve as daily liaison to carriers/TPAs for eligibility, escalated claims, and service issues; log and drive resolutions. Reconcile monthly carrier invoices to payroll deductions/eligibility; research variances and submit adjustments. Monitor scheduled EDI/file feeds; resolve rejects and timing mismatches with HRIS and vendors; document root causes and preventive actions. Compliance and Reporting
Support ERISA/Section 125 administration, SBCs/SMMs/SPDs distribution, HIPAA privacy practices, and ACA reporting data quality. Coordinate COBRA events via vendor and audit files for accuracy; ensure timely notices. Maintain SOPs, desk guides, and audit trails; assist with internal and external audits and broker/carrier reviews. Produce recurring/ad hoc reports for Total Rewards and Finance. Cross-Functional Collaboration
Partner with HRIS on configuration/testing and with Payroll on complex deductions, arrears, and refunds. Support acquisitions with Day-1 readiness, communications, enrollment timelines, data onboarding, and blackout plans. Identify and implement process improvements to enhance accuracy, efficiency, and employee experience. Supervisory Responsibilities
This position has no supervisor responsibilities. Minimum Qualifications
Bachelor’s degree in Human Resources, Business, or related field; equivalent experience considered. 3+ years of hands-on benefits administration in a multi-state environment. Knowledge of medical/dental/vision, FSA/HSA, life/AD&D, disability, EAP, COBRA; familiarity with ACA and HIPAA privacy. Proficiency with an HCM/benefits platform (Workday preferred) and Excel/Office 365. Excellent customer service, communication, and problem-solving skills; high attention to detail and confidentiality. Ability to manage competing priorities and meet deadlines; experience leading OE workstreams and benefits billing. Vendor/carrier relationship experience and EDI/file-feed troubleshooting with HRIS/TPA partners. Case-management/ticketing system experience; CEBS/CBP or PHR/SPHR a plus. Physical Demands and Work Environment
Office and field settings; regular computer use; ability to sit/stand for extended periods; occasional lifting of materials; some overnight travel may be necessary. RHA is an Equal Employment Opportunity Employer. Reasonable accommodation available for qualified applicants with disabilities. About RHA: We help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. We operate in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
#J-18808-Ljbffr
Join to apply for the
Employee Benefits Specialist
role at
RHA Health Services, LLC . We are hiring for:
Employee Benefits Specialist Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Responsibilities
Provide proactive support to HR functions for the units assigned to promote our culture of caring and leadership. Participate on HR projects and initiatives including Employee Relations, HR Audits and Compliance, and obtaining/analyzing HR data to support Operations goals. Engage in Talent Management activities including recruiting, onboarding, and training. Lead Total Rewards activities including Benefits Management, Work-Live Balance programs, Compensation administration, and Reward Program implementation. Provide backup for HR Department members as needed. Education, Licensure, and Experience
Four-year college degree in Human Resources. Physical Requirements
Regularly lift 10 lbs; must be able to lift a minimum of 15 lbs, pull a minimum of 10 lbs, squat, kneel, crawl, crouch, climb, and stoop. Must use hands to finger, handle, or feel objects; regularly stand and walk. CPR proficiency from floor level; vision requirements include close, distance, and peripheral vision; must be able to talk and hear. Duties and Responsibilities
Employee Support and Case Resolution
Serve as tier-2/tier-3 escalation for complex benefits inquiries; ensure timely, accurate resolution and excellent service. Educate employees and leaders on plan features, eligibility rules, waiting periods, cost, and self-service navigation; create FAQs and quick-reference guides. Track cases to closure, monitor SLAs/CSAT, identify themes, and recommend fixes. Plan Administration and Data Integrity
Process/audit new hire enrollments, life events, returns from leave, and terminations; validate dates and documentation. Run routine eligibility and dependent verification audits; correct errors and coach end-users to prevent recurrences. Own routine HCM/benefits data audits; partner with Payroll on deduction accuracy and retroactivity. Open Enrollment (OE) and Year-Round Communications
Lead OE workstreams: rate/table audits, event configuration testing, QA checklist, data validation, blackout coordination, and reconciliation. Produce OE guides, plan comparisons, and communications cadence; facilitate employee info sessions and support leaders with toolkits. Track OE completion and intervene with targeted outreach to non-responders. Vendor, Carrier, Billing, and File Feeds
Serve as daily liaison to carriers/TPAs for eligibility, escalated claims, and service issues; log and drive resolutions. Reconcile monthly carrier invoices to payroll deductions/eligibility; research variances and submit adjustments. Monitor scheduled EDI/file feeds; resolve rejects and timing mismatches with HRIS and vendors; document root causes and preventive actions. Compliance and Reporting
Support ERISA/Section 125 administration, SBCs/SMMs/SPDs distribution, HIPAA privacy practices, and ACA reporting data quality. Coordinate COBRA events via vendor and audit files for accuracy; ensure timely notices. Maintain SOPs, desk guides, and audit trails; assist with internal and external audits and broker/carrier reviews. Produce recurring/ad hoc reports for Total Rewards and Finance. Cross-Functional Collaboration
Partner with HRIS on configuration/testing and with Payroll on complex deductions, arrears, and refunds. Support acquisitions with Day-1 readiness, communications, enrollment timelines, data onboarding, and blackout plans. Identify and implement process improvements to enhance accuracy, efficiency, and employee experience. Supervisory Responsibilities
This position has no supervisor responsibilities. Minimum Qualifications
Bachelor’s degree in Human Resources, Business, or related field; equivalent experience considered. 3+ years of hands-on benefits administration in a multi-state environment. Knowledge of medical/dental/vision, FSA/HSA, life/AD&D, disability, EAP, COBRA; familiarity with ACA and HIPAA privacy. Proficiency with an HCM/benefits platform (Workday preferred) and Excel/Office 365. Excellent customer service, communication, and problem-solving skills; high attention to detail and confidentiality. Ability to manage competing priorities and meet deadlines; experience leading OE workstreams and benefits billing. Vendor/carrier relationship experience and EDI/file-feed troubleshooting with HRIS/TPA partners. Case-management/ticketing system experience; CEBS/CBP or PHR/SPHR a plus. Physical Demands and Work Environment
Office and field settings; regular computer use; ability to sit/stand for extended periods; occasional lifting of materials; some overnight travel may be necessary. RHA is an Equal Employment Opportunity Employer. Reasonable accommodation available for qualified applicants with disabilities. About RHA: We help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. We operate in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
#J-18808-Ljbffr