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DoorDash

Manager, Merchant Strategy & Operations

DoorDash, New York, New York, us, 10261

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Get AI-powered advice on this job and more exclusive features. About The Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About The Role

Strategy & Operations (S&O) Managers at DoorDash drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. As a Merchant S&O Manager, you will own the end-to-end strategy and execution that shape the success of merchants on our platform and the direction of DoorDash’s core business. On the Live Order Experience team, you will own one of our core strategic pillars - improving how Merchants (restaurants) and Dashers interact within our platform. This role is central to driving reliability, speed and Mx sentiment across our network. In this role, you will report to our Director of Merchant Strategy & Operations on the Live Order Experience Team. You're Excited About This Opportunity Because You Will… Solve some of the most challenging audience problems at DoorDash and develop our strategy to help build our next generation of products and capabilities Identify and leverage new signals to help increase our decision-making power Use data-driven decision-making to design prioritization frameworks and determine where we invest next in these problem spaces. Collaborate with Sales, product managers, and data scientists to ensure your work supports our strategic goals across the business. Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data Create step-change improvement for our merchants through regular engagement and operating at the lowest level of detail to identify their needs We're Excited About You Because… You have a Bachelor’s degree and 6+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus You enjoy building scalable systems, getting into the weeds of a problem, and collaboration cross-functionally to launch key features. You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future You lead from the front and inspire followership across levels and functions You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal You can build a plan to hit your goals and consistently operate with focus and drive Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. See Below For Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked. The national base pay range for this position within the United States, including Illinois and Colorado. $136,000—$200,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.

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