A.P. Moller - Maersk
Overview
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning to ensure that the people in our organization reflect and understand the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale toward a brighter, more sustainable future with Maersk.
The opportunity:
We are seeking a highly skilled and experienced Customer Success Partner to join our team. As a key point of contact for our customers, you will be responsible for nurturing customer relationships, managing space allocations, and supporting tender negotiations. Your primary focus will be on ensuring high customer satisfaction and retention levels, while also driving business growth and revenue.
Responsibilities
Nurture customer relationships to achieve high satisfaction and retention levels
Manage required space allocations while ensuring compliance with process
Support tender negotiations by handling tasks such as submitting credit requests, customer BAF requests, NAP management, and coordinating with the TCM team on opportunity updates in SFDC
Assist with Logistics & Services (L&S) negotiations and quotations by aligning with TCM and Product teams
Lead contract efforts for Ocean and L&S, including sharing nominations with TCM, ensuring accurate filing, and obtaining customer signatures for FMC filing
Oversee Ocean contract management, including rate reviews, BAF updates, adding or removing lanes, and ensuring contract or rate extensions are executed
Manage all waiver requests within the GAM process
Track customer performance with proactive follow-up on forecasts
Facilitate customer escalations and manage internal resolutions
Ensure invoice quality and vendor performance
Handle all customer lift reporting requirements
Qualifications
Relevant bachelor's degree (highly preferred)
Experience in customer-facing roles, preferably in sales logistics services (must)
Strong analytical, problem-solving, and communication skills
Proficiency in CRM software and other relevant tools
Ability to work independently and as part of a team
Strong organizational and time management skills
Industry experience in ocean carrier, transportation logistics, or shipping logistics (highly valued)
Inside sales contract management experience (desirable)
Company Benefits
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Job Details Job Type:
Full Time
Pay Range:
$50,000-$60,000
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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The opportunity:
We are seeking a highly skilled and experienced Customer Success Partner to join our team. As a key point of contact for our customers, you will be responsible for nurturing customer relationships, managing space allocations, and supporting tender negotiations. Your primary focus will be on ensuring high customer satisfaction and retention levels, while also driving business growth and revenue.
Responsibilities
Nurture customer relationships to achieve high satisfaction and retention levels
Manage required space allocations while ensuring compliance with process
Support tender negotiations by handling tasks such as submitting credit requests, customer BAF requests, NAP management, and coordinating with the TCM team on opportunity updates in SFDC
Assist with Logistics & Services (L&S) negotiations and quotations by aligning with TCM and Product teams
Lead contract efforts for Ocean and L&S, including sharing nominations with TCM, ensuring accurate filing, and obtaining customer signatures for FMC filing
Oversee Ocean contract management, including rate reviews, BAF updates, adding or removing lanes, and ensuring contract or rate extensions are executed
Manage all waiver requests within the GAM process
Track customer performance with proactive follow-up on forecasts
Facilitate customer escalations and manage internal resolutions
Ensure invoice quality and vendor performance
Handle all customer lift reporting requirements
Qualifications
Relevant bachelor's degree (highly preferred)
Experience in customer-facing roles, preferably in sales logistics services (must)
Strong analytical, problem-solving, and communication skills
Proficiency in CRM software and other relevant tools
Ability to work independently and as part of a team
Strong organizational and time management skills
Industry experience in ocean carrier, transportation logistics, or shipping logistics (highly valued)
Inside sales contract management experience (desirable)
Company Benefits
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Job Details Job Type:
Full Time
Pay Range:
$50,000-$60,000
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
#J-18808-Ljbffr