Protocall Services, Inc.
Crisis Counselor - Fully Remote in Illinois
Protocall Services, Inc., Chicago, Illinois, United States
Overview
Crisis Counselor - Fully Remote in Illinois. This is a remote, telephonic first responder role within Protocall Services’ 24/7 crisis call center. Fully remote in Illinois with a secure, HIPAA-compliant home workspace and a company-provided work computer. A stable, wired internet connection that meets company standards is required. Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. Qualifications
Bachelor’s Degree from an accredited 4 year college or university. Minimum of 1 year direct experience in Behavioral Health or Social Services. What You Can Expect
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. The role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During training you will engage in book learning, group sessions, roleplay, and live call-taking. Successful completion of the training is required for continued employment beyond the six-week program. Six Week Cohort Training Schedule:
Monday through Friday, 8:00 AM to 4:30 PM PST for six weeks. Post Cohort Training:
After training, you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department during onboarding. Notice:
Protocall Services Inc. is an Equal Opportunity Employer. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement Location
Fully Remote in Illinois About Protocall
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Telephonic first responders support Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Equal Opportunity
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other characteristics that make us different.
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Crisis Counselor - Fully Remote in Illinois. This is a remote, telephonic first responder role within Protocall Services’ 24/7 crisis call center. Fully remote in Illinois with a secure, HIPAA-compliant home workspace and a company-provided work computer. A stable, wired internet connection that meets company standards is required. Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. Qualifications
Bachelor’s Degree from an accredited 4 year college or university. Minimum of 1 year direct experience in Behavioral Health or Social Services. What You Can Expect
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. The role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During training you will engage in book learning, group sessions, roleplay, and live call-taking. Successful completion of the training is required for continued employment beyond the six-week program. Six Week Cohort Training Schedule:
Monday through Friday, 8:00 AM to 4:30 PM PST for six weeks. Post Cohort Training:
After training, you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department during onboarding. Notice:
Protocall Services Inc. is an Equal Opportunity Employer. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement Location
Fully Remote in Illinois About Protocall
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Telephonic first responders support Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Equal Opportunity
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other characteristics that make us different.
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