DoorDash
Overview
Senior Manager, Merchant Strategy & Operations role at DoorDash. The Merchant Team supports over 500,000 local businesses by connecting them to customers and building an onboarding and growth experience that is seamless and profitable for merchants. About The Role
We’re looking for a Senior Manager, Merchant Strategy & Operations, Merchant Onboarding to shape the vision and execution of DoorDash’s merchant onboarding experience. In this role, you’ll help merchants onboard seamlessly to the DoorDash marketplace and set them up for success. You’ll combine customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies to elevate the merchant onboarding experience. Success requires strong cross-functional leadership and the ability to drive impact across product, engineering, sales, and operations. You’re Excited About This Opportunity Because You Will…
Develop and build the critical tools that our merchants need to run their businesses Have game-changing impact on our merchants’ operations and experience with DoorDash Strategize – From first principles, develop the optimal strategy for best serving our customers Experiment – Translate strategies into operational experiments that create measurable outcomes, informing the broader product and experience roadmap Analyze – Assess operational and financial impacts of decisions, and iterate based on data Lead and collaborate – Work with a cross-functional team across marketing, design, product, engineering, analytics, sales, and operations to build this experience We’re Excited About You Because You Have…
8+ years of experience in consulting, strategy, product management, product operations or related Direct people management experience Bias to action and agility – you move quickly and thrive in a fast-paced environment Ability to create clarity in complex/ambiguous spaces and articulate that vision to cross-functional partners Analytical problem-solving skills with experience in SQL and/or Excel Ownership mindset and ability to drive outcomes and shape the company’s vision Exceptional communication skills to translate complex ideas clearly in writing, verbally, and visually Strong business acumen to assess risks, opportunities, and trade-offs for short-term and long-term goals A bachelor’s degree Compensation and Benefits
The national base pay range for this position within the United States is $170,000—$250,000 USD. Base salary is localized by location. The role includes opportunities for equity grants. DoorDash offers a comprehensive benefits package including health coverage, 401(k) with employer matching, parental leave, wellness benefits, paid time off, paid sick leave, and other programs. See the careers page for more. Openings Details
Locations include New York, NY and other eligible sites. The posting includes various related roles and salary information for similar positions. About DoorDash
DoorDash empowers local economies and partners with merchants, Dashers, and consumers. We are a technology and logistics company focused on helping people access goods and services quickly and reliably, while supporting employees’ well-being with a comprehensive benefits program. Equity, Diversity & Inclusion
We are committed to building a diverse and inclusive workforce and encourage applicants from all backgrounds. We comply with applicable laws and provide accommodations on request.
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Senior Manager, Merchant Strategy & Operations role at DoorDash. The Merchant Team supports over 500,000 local businesses by connecting them to customers and building an onboarding and growth experience that is seamless and profitable for merchants. About The Role
We’re looking for a Senior Manager, Merchant Strategy & Operations, Merchant Onboarding to shape the vision and execution of DoorDash’s merchant onboarding experience. In this role, you’ll help merchants onboard seamlessly to the DoorDash marketplace and set them up for success. You’ll combine customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies to elevate the merchant onboarding experience. Success requires strong cross-functional leadership and the ability to drive impact across product, engineering, sales, and operations. You’re Excited About This Opportunity Because You Will…
Develop and build the critical tools that our merchants need to run their businesses Have game-changing impact on our merchants’ operations and experience with DoorDash Strategize – From first principles, develop the optimal strategy for best serving our customers Experiment – Translate strategies into operational experiments that create measurable outcomes, informing the broader product and experience roadmap Analyze – Assess operational and financial impacts of decisions, and iterate based on data Lead and collaborate – Work with a cross-functional team across marketing, design, product, engineering, analytics, sales, and operations to build this experience We’re Excited About You Because You Have…
8+ years of experience in consulting, strategy, product management, product operations or related Direct people management experience Bias to action and agility – you move quickly and thrive in a fast-paced environment Ability to create clarity in complex/ambiguous spaces and articulate that vision to cross-functional partners Analytical problem-solving skills with experience in SQL and/or Excel Ownership mindset and ability to drive outcomes and shape the company’s vision Exceptional communication skills to translate complex ideas clearly in writing, verbally, and visually Strong business acumen to assess risks, opportunities, and trade-offs for short-term and long-term goals A bachelor’s degree Compensation and Benefits
The national base pay range for this position within the United States is $170,000—$250,000 USD. Base salary is localized by location. The role includes opportunities for equity grants. DoorDash offers a comprehensive benefits package including health coverage, 401(k) with employer matching, parental leave, wellness benefits, paid time off, paid sick leave, and other programs. See the careers page for more. Openings Details
Locations include New York, NY and other eligible sites. The posting includes various related roles and salary information for similar positions. About DoorDash
DoorDash empowers local economies and partners with merchants, Dashers, and consumers. We are a technology and logistics company focused on helping people access goods and services quickly and reliably, while supporting employees’ well-being with a comprehensive benefits program. Equity, Diversity & Inclusion
We are committed to building a diverse and inclusive workforce and encourage applicants from all backgrounds. We comply with applicable laws and provide accommodations on request.
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